Crystal Nails Salon

Mai does the best job ever!
#CrystalNails #NailsByMai
Looovvvveeeee my nails soooooooooo much!

Lynn is the the nail tech I have been in search of for the last year. Finally, I have found, «my» nail lady! I have been all over Concord in search of a shop and a manicurist that could do efficient and well done shellac manicures. Literally-​all over the city of Concord, even going over the hill to Pittsburg. It took a year, but I finally found a clean and friendly shop; and a manicurist that cares what her work looks like when you leave the nail salon. Not to mention, nails that hold up and don’t chip for a couple of weeks at least! Lynn takes her time and makes sure her work is done right. She also makes sure that YOU, the paying customer, is happy with her work, every step of the way. She makes you feel like you’re the only customer in the shop with how detailed she is. The most thorough and precise manicurist I have ever met in 20 years. Not to mention, she is so sweet and polite. They accept debit/​credit but ALL TIPS HAVE TO BE CASH ONLY. I didn’t know that the first time I went in, so I had to come right back to make sure Lynn received her tip she so earned and then some. So please people, don’t forget the cash to tip her bc you’ll see she definitely earns her tips and is so deserving!

Almost always get my nails done by Annie. She always takes her time and my nails always look amazing. The owner Kim always knows it’s me when I call to make my appointment. I have been to different salons in the past that looked nice but really they were just more expensive. Annie always does quality work that keeps me coming back every few weeks!

So I usually go to tip toe nails but they are closed today so I thought I’d give this place a try. Let me start by saying OUCH. There was no wait and they seemed nice. However the lady working on me was sick first she stuck her whole finger up her nose glove and all then proceeded to grab my foot. Then she cut my nails so short it hurt. During my pedi she kept getting up to do other things. Then she burned me with the paraphin wax. I told her it was too hot but she just kept rubbing it on me. I really feel like she was just sick and needed to be at home. Maybe she’s normally better. So the 3 stars are in hopes she’s usually better.

ZERO stars would be fitting.
I had the worst experience here of my entire life. Worst manicure ever. Worst service. Worst attendant. I get acrylics every month and because my friend lives close to this place, I went here with her. The lady at the main table close to the entrance did my nails. Everything was going fine until my cuticles started bleeding coz she was so aggressive in using tools, buffing my nails, etc. I got three cuts from when she buffed my acrylics, and my fingers BLED. But the worst part is yet to come… She poked the pointed drill thing into my left thumb and it bled a lot. The pain made me cry in front of her! And she had the audacity to ask, «do you want to pay for these now before I paint your nails?». Are you freaking kidding me?!
I told her, «do I even need to pay for this kind of service?» And she’s like, «What are you talking about?!» That b$&@# raised her tone at me! WORST CUSTOMER SERVICE EVER. To my regret, I did pay a full $ 30 for the pain she put me through. And I am never going back to this place again. I might as well sue them for the damages they’ve caused me. DONT EVEN THINK ABOUT COMING IN HERE. Save yourselves from the pain and hassle!

I don’t know why but i always have the worst experience with getting my manicure and pedicure done when i’m out of town. Crystal nails is average in terms of decorations and interior designing. For the services that they provide, it’s far from spectacular. Lee was rushing me through the pedicure. I know that the least amount of time a technician should spend on a client is 30 minutes, and at most 45 minutes. This lady was rushing through everything. My whole treatment was almost 25 minutes including polishing! There was no massaging. What i considered that was more like literally «rubbing» oil and lotion on your skin to get it over with. Overall the experience was horrible for a price that is more expensive than other salons on treat blvd and clayton road.

This place is clean, which counts for a fair amount, and the prices are reasonable. That said, my aunt and I went with a friend who was in town for pedicures, and the staff was less than friendly. They seemed displeased to have a guy (I get it, guy feet are grosser) but at the same time, my aunt wanted pedicures, I have never had one, don’t make this weirder for me. Also, they seem to be short handed fairly often.

The pedicures are so professional looking. The leg massage is great especially with the massage chairs. The price is right and they always have appointments available. Kim is awesome. Wouldn’t go anywhere else!

My family and I have been coming here for years, so I might be a **little** biased. Their acrylic/​gel nail sets are OK but they are on the pricier side. So I would reccommend somewhere else for a better value on that bit.
However! They give EXCELLENT pedicures and have the cutest deisgns! They really take their time with you for the pedicures and make sure you’re relaxed. They also give every customer a chilled water bottle which is a very nice gesture.
Overall, I love them, they try to talk to their customers which is wonderful, but they are on the more expensive side.

Previously felt the service was good. This time however, I scheduled an appointment for multiple services the day before I was to go see my deployed airman. Arrived at my appointment time only to be told that she did not have me written down. She could not accomodate me since my plane leaves in less than 24 hours I am in a real bind. I could probably schedule somewhere else for a quick mani-​pedi but not for the full service I had planned at this facility. Since she admitted this was her mistake you would think she would attempt to accomodate me but so it speaks to their customer service… she did not. I would advise anyone to go somewhere where your time and money is valued… not overlooked.

My wife walked-​in, was told the usual «pick out your color», and directed to a spa chair for her pedicure. Her assigned «technician» disappeared into the back for several minutes, then returned, and told my wife that «her regular customer» had just come in, and she would not be able to take care of her…
My wife is a very nice person, gets her nails done regularly, tips well, and not into drama. So she simply left, and went to another of what seems to be hundreds of nail spas in Concord. She told me this story when she came home.
The owner/​manager at Crystal Nails Salon should know that we have three people at home who have patronized their business. I made a point of going there after the car crashed through their storefront, simply because I thought they could use the business while recovering from the accident.
I thought they were downright rude to my wife. If you don’t want walk-​ins, don’t accept them at the counter. Don’t EJECT a client from a station after you’ve seated them.
We won’t be back, and our family & friends have heard how you treat clients…

I got a spa manicure/​pedicure for $ 36 from Kim. She knew I was in a bit of a hurry so she went as fast and efficiently as possible without sacrificing quality. They turned out great! One thing to note, that I didn’t find mentioned anywhere except in the salon, is that they only accept credit cards for transactions over $ 20. Lastly the only negative thing I could say is that the hot towels they put on your arms and legs are almost uncomfortably hot. They should turn down the temperature of their towel warmer or shake the steam and heat off of them longer. I would recommend this business to someone looking for a good and affordable nail salon.

I have been coming here ever since I moved to Concord and Kim (the manager) is very professional, courteous, and friendly. They have a nice selection of Gel now and the staff take care in providing a relaxing spa pedicure experience. I recommend this place to everyone.

Trying a new place ! Well it was nice that they give you a bottle water when you sit down. The pedicure chair are updated and the bomb! Loved sitting there and just closing my eyes and feeling the chair. But I don’t think all the extras are worth the higher prices at this salon. I rather pay $ 5 cheaper and get almost the same service. The actual pedicure was average!

I spent $ 64 (not including tip) on a pedi and a pink and white shellac manicure. The manicurist was text messaging during my leg massage and gave me a less than thirty second (for both arms) arm massage. The manicure is bubbly and the pedi started chipping on day four.
This place has been hit or miss for a while, but I kept going back because it was convenient. Last time I went will certainly be my last time.

My mom and I come here for our pedicure dates and I have to say I love it.
1. The massage chairs are imply amazing they have almost put me to sleep more than once.
2. All of the ladies are extremely professional, I never feel like my feet are being attacked and the entire pedicure is amazing.
3. the store is extremely sanitary and you can tell how clean it is when they walk in.
4. They give you water and treats and try to encourage you to relax.
5. they massage your legs for what see ems like forever! this is my favorite part! they use a warmed massage oil and as your toes are drying off from their bath they go to work getting allll the kinks out of your calves and feet.
6. I have never felt like they were talking about us either! they engage you in conversation and even though I have only been in there a few times they remember me!
Overall I Love getting my pedicures here it makes my mommy and me dates that much batter:)

I have been to this shop one other time, and since my regular place was closed yesterday (Monday) and my other go-​to nail salon has closed down (probably due to the current economic situation), I opted to go to Crystal nails.
It was right around lunch time, and there were 3 employees and NO customers, so I’m thinking that I should be able to get my mani/​pedi done in about the same time it takes my other salon… umm, no
My pedicure turned out well, but I’m a little disappointed in my french manicure. The white is a bit uneven, and I asked for my nails to be shaped/​evened out… I wasn’t expecting the majority of my nails to be cut down.
This place is okay, but they’re much more expensive than my regular salon, and I don’t think that I’ll be that desperate enough again to go spend 2 hours to get a mani/​pedi again… that seems just a little crazy. I can go to the beauty college if I want to spend that amount of time.
The other thing that I really didn’t like, was that «Lynn» wouldn’t run my credit card for over (for her tip) and pretty much demanded that I give her tip in CASH… she really should have run my card, as her «cash» tip ended up being less that what I was willing to put on my card.

I went here for my first set of gel wrap nails. I had Lee do my nails and she did an AMAZING job. She really is an artist.
After I went here, when I was ready for a fill and a trim, I made the mistake of going somewhere else because I was out of town. HUGE mistake, I will be going back to Crystal Nails soon to get those same beautiful nails I enjoyed so much before.

(Note: If you want to know the bad stuff right away, skip this and go to Paragraph 4 below):
If cleanliness is important to you, I wouldn’t go to this salon.
I am new to the East Bay area, and I needed to find a nail salon. After having read several fairly good reviews for Crystal Nails, I went ahead and made an appointment. I was there July 2, 2010, for pink & white fills, pedicure, and lip wax. The fill was just OK, and the nail technician said it was because she could not match the powder color that my previous nail tech had used. I was OK with that. But when I had to go to the back sink to wash the nail dust off my hands/​nails, I was completely turned off. They had ONE fingernail brush for everyone to use. I’m sorry, but I do not consider that to be run-​of-​the mill or sanitary.
At my previous nail salon, they had a container of clean nail brushes and another for soiled ones which were sterilized every night. I have come to expect that level of cleanliness and sanitation. Also, on the ledge below the sink, there was a can of ant and roach spray. While I understand that critters can invade any home or business, they really should keep that in a cabinet. Customers don’t need to see that.
The «community nail brush» should have been enough to make me cancel the pedicure which followed my fill. While trimming and cleaning my cuticles, the nail tech poked me a good one on my right, big toe. It was enough of a poke to make me jerk in the chair. She did not apologize. Within five days of that pedicure, I woke up one morning and the entire area surrounding the cuticle on that toe was bright red and was tender to touch and when I walked on it. I am not going to go into all the gross details of what came out of my cuticle after that, but as my nail started growing out, I saw it was discolored, yellow, etc.
Within 48 hours, I was seen by a podiatrist who told me that getting poked at the base of the cuticle clearly introduced a fungus into my toe. Now I have to take an oral medication (an anti-​fungal) and use a topical anti-​fungal solution on my toe for the next five to six months. Whether my nail grows out normally or not remains to be seen.
I realize that most nail shop owners/​employees are hard-​working citizens, and I do not like to speak badly of small businesses. However, in the 25 years that I’ve been getting pedicures, this has never, ever happened to me. Without a doubt, this has turned out to be the most expensive pedicure I’ve ever had as my co-​pay for the oral med is $ 25 (there’s no generic available), plus another $ 28 per month for the topical. Therefore, I will be paying $ 53 a month for the next 5 or 6 months, and there is a possibility that my toenail will be permanently damaged from this fungus. I won’t know until it grows out (if it even will grow out) over the next 6 months,
I will never go back to Crystal Nails in Concord, and people need to know that the sterilization techniques used there should be reviewed and upgraded.

I have two young children so it’s hard for me to find time… Popped into this place (walk-​in) today on a whim — had 45 minutes to get in and out so figured I’d just get a manicure — $ 13. Nice lady (seemed to be the lady in charge) talked me into a pedicure — only another $ 17 ($ 30 for both). I said I had a limited amount of time — and she assured me I would have time for both.
It was great! Fast, yet relaxing. Great massages — key for me! Dried quick. I was totally home on time! $ 30 bucks is a good deal! They were very friendly and respectful and it was VERY clean, updated and state of the art. I am happy to find a nail place so close to home! I will go back!