Extra Space Storage

Excellent customer service and and a fast, simple, easy process to get a storage unit. From start to finish the whole process was simple and hassle free.
The prices are reasonable and the facility is well maintained and clean.
Anyone looking for storage options should first check this place out!

Do not rent from these guys. I’ve been here 4 months and they raised the price 17%!
Pretty sure that’s more than inflation… But a perfect rate for people to not notice with their auto-​pay setup.
These people rely on their customers not being willing to move their things out after a fee hike. So do yourself a favor. Don’t give them the chance to do you wrong. My unit didn’t grow by 17%, so I expect a good reason for the price hike other than «We want more money just because».
Guess what. I like free, unearned money too. So does everyone. It must be liberating to just crap on people at will.
They also never answer the phone. Is an additional 17% not enough to train their customer service skills to an acceptable level?
Call the new customer line, not the existing customer number; 976-​NO2U. They like to sign you up but not to help you after. What a surprise.
I mean… I also don’t like to answer the phone when I don’t know who it is, but then again, I’m not a business.
I had to drive down there to give them my new credit card number because they just don’t like to be interrupted. This is not an isolated incident. Phone calls tend to be answered 50% of the time. My grade school teacher told me that’s an «F»; pfft not that I’d know.
I even asked the guy why he didn’t pick up the phone when i got there. He said he was «busy».
Yes he was busy. Busy flirting with the young Hispanic woman that was in there buying boxes.
Thank God I didn’t have anything better to do than to stand there watching him and his «game» strike out. Thank God for DVR.
How does service get so broken?
I’m guessing the staff broke into someone’s stash of ambien with the multitask skills of Windows 95, and then decided to start a business.
What other explanation could there be?
If I want to be disrespected and ignored, I can call AT&T or Comcast. Or my ex. Or my mother.
How hard is it to provide good customer service when most of you’re day consists of sitting and your product is a storage unit? Apparently very.
You don’t have to flip a burger or blend a smoothy. You don’t have to throw your back into digging a trench. You don’t have to clear a table or give me the specials of the day. You don’t have to risk being stabbed like your local Über driver. Hell, I won’t even demand that you be nice to me, just pick up the frickin’ phone.
If you want to know what busy is, go checkout the guys that work at In n Out burger. They know how to hustle. They do three things at once all day long.
The only hustle Extra Space Storage knows is hustling their customers for an uptick in price.
Not even Trump could make this place great again. Although someone should build a wall around Extra Space Storage. A great big beautiful wall with a big door that keeps the ethically challenged inside, and the unsuspecting consumer out.
I love walls, and walls love me.
But seriously, there are plenty of storage places around who will treat you better. Go there.

The place is very well-​kept and clean. Also seems very secure. Staff was friendly, nice and informative.
The «First month free» offer is a bit of a sham. It’s only applicable on very select units and locations… none of which are at this location. So don’t expect 1 month free.
Online prices are better than on location prices, so you have to cross check the quotes using your phone.
Expect extra monthly charges for insurance too.
I tried to reach them on a Sunday to upgrade our unit, since everything wasn’t going to fit into the unit we had rented, and wasn’t able to reach anyone which left us in a bit of a bind on moving day.

Honestly this place is terrible, hard to find parking hard to find a bottom unit, elevator doesn’t always work so then you’re screwed. When you bring it up to the manager all they will say is I’m sorry I have no control over that and blow you off. They raise rents every month. Read the fine print this place and the manager is very untrust worthy they tell you what you want to hear and then screw you over again in the end. I asked again and again if I move out I’ll only be charged for the time I stayed. She assured me that’s how it works until move out time. Then I paid for the whole month and only used the first week. There are so many bettet places don’t get screwed like the rest of us here.

I had a ground floor, exterior unit that was clean and dry. The security gates, lighting and cameras were all positives. The monthly rate was very good for the 4 months I was using the unit but I had just received notice the rate was going to be raise. It would still be comparable to other rates I had checked on prior to renting here. When I was moving out, the process was nice and simple, no hassles.

It was easy to rent a space. The price was good but we’ll watch for raises. These places typically start raising rates after six months. If they do we’ll move.
Also during the contract signing process they were somewhat aggressive about purchasing renters insurance through them. Felt like I was renting a car. I would assume the office earns a commission on the policy. They even said they required me to bring my personal insurance policy for them to «keep it on file.» Absurd. Didn’t do it.

They raised the rates on me by 15% in 5 months. I would not EVER rent here again for the simple fact of lack of customer service.

I was relieved to have such a smooth and easy experience with this storage facility. I had an awful experience in the past with Public Storage being ripped off in every way so it was nice to see really great prices, really friendly staff, and a clean well managed company. I highly recommend this to anyone looking for storage space.

Last summer I had to rent a storage closet for my father. Extra Space’s rates seemed reasonable, plus the unit had plenty of room for his things. However, the customer service is very much lacking. I went in to pay for the unit, and had to wait ten minutes for the clerk to finish up with the person before me because ‘the computer wasn’t working.’ I understand about computer problems, but the clerk didn’t say hey thanks for being patient, but computer is having problems. Then in December the back gate would not open, even when the code was entered several times. I called customer service, no answer. Finally I did get an answer, and they said ‘oh, it’s not working right now.’ A sign would’ve been perfect. The same thing happened this month. I called several times, no answer. In fact, they never called back. I finally asked a gentleman who worked there, and he said in a dismisive manner: «You could use the front gate. The pad is right there.» No apologies, still no sign. Am looking for another place to store my father’s things – a little courtesy goes a long way, and they don’t have any to begin with.

Not a bad little storage place.
Pros: Not too far from the highway, very easy access to units even with larger vans/​trucks. Staff is very helpful and always super nice. My unit is inside and upstairs but the elevators are always working, carts are always available and the inside temps (while not air conditioned) are reasonable so it’s not a sauna.
Cons: Prices were comparable with other storage facilities in the area (around $ 40 for a 5×7), then the taxes turned it into $ 45, then 5 months later they raised it to $ 50 plus taxes. I asked why and they said that it’s that way for all big storage companies, they don’t lower your rate the longer your stay, they increase it. Why I don’t know, but it seemed like too much hassle to move all my stuff to another storage unit so I stayed a few more months. The staff was nice enough to defer it for one month but I still think it’s a bogus charge.
I’ve also had some issues with them returning my phone calls, but lots of phone tag ensued and got my questions answered.
All in all it’s NOT a BAD place by any means, it’s newer location anyway, but I do think the pricing could be better as it goes against common sense to «thank» someone for staying with a company by raising their rates.

Again I have had to utilize their services and again was delivered supreme service. Dan is The MAN! Great attitude, customer service above and beyond… AJ as the site manager is nothing but a gentleman… Awesome team!

One of the BEST move-​ins I’ve experienced to date. Great location, climate controlled unit, and excellent customer service. This is my second Extra Space Storage rental (in two different cities), and they acknowledged my patronage by giving me a move-​in special, and a unit situated close to the first floor for easy moving. To top it off, Allan treated us with such care and professionalism from our inital calls, to the move-​in, to follow-​up! I was also impressed with the «electronic forms». No physical papers to sign — everything was just a click away.