Fast Fix Jewelry and Watch Repairs

Great service !! They were able to fix my husbands watch at a reasonable price and while we shopped!

Needed help finding a strap size for my g shock. Said I would have to bring in it even though they have the same modelin store. Then I asked how much it was and they said «$ 45.» Proceeded to ask if I could get the size and mentioned the straps were cheaper in Walmart. Then he said «or you could just go there,» and just walked away. Blew me off because I wasn’t a customer willing to spend there over priced items. If anyone here is reading this it takes $ 0.00 and a little of your time to be a decent person. Edit: I posted this as soon as I got to the parking lot.

Swing by on my lunch break to find a replacement watch band. Young lady behind the counter was friendly and helpful, even replaced the clasp to match and installed for free.

PAID $ 85.95
May 2015– original post:
I went to this place to have a broken headphone jack removed from my headphone port from my iPhone 5. To my amazement, they were able to remove the broken piece from the port, YEAH!
BUT in that process they broke my home button connection, so the button is now unresponsive. I paid $ 85.95 for this service.
Upon telling them about the button, they told me they did not open my phone to remove the broken headphone jack. Pretty much implied it wasn’t working before I gave them my phone to begin with.
Not once did they admit to their fault during this process.
I do have proof that my home button did work up to the point I had turned off my phone, because I have a screen shot of the date and time. The screen shot can only be taken from the power button+ home button held down together. (Monday May 11^th @ 7:51pm)
They did what they promised and then some.

The absolute worst customer service I have ever dealt with. Promised a watch band extension in 3 to 5 days. It took 4 weeks, numerous excuses one person would say it was ordered one would say it was not yet. Got different stories from three different people. When I went in store to ask about it the guy in store did not want to deal with me because customers could hear what I was saying about them not following through and he wanted lady working there (Lillie) to call security to get rid of me. I was not being loud or rude that is just their way of dealing with broken promises. Ben the manager never answers his phone or returns calls. Due to their lies it cost me more to ship to get it to midwest by Christmas which they (Lillie) said they would pay for but they did not. I would never deal with them again and to add insult to injury they made me pay up front for parts and labor yet the Asian gentleman that came in while I was there they did not. I took that as an insult also as I was handing them a brand new $ 300 watch to lengthen the band. They are rude and over promise yet under deliver. Would never use again and would give 0 stars if you could. Lost an customer and will tell everyone about experience there.

I finally remember to bring my watch with me to the store! FINALLY! to take out a couple links.
I happened to come to the mall and found Fast Fix Jewelry and Watch Repair right as your enter. Quite convenient for me.
As I entered, another customer was being helped. Directly in front is a large display case of watches and jewelry. And to the left and right you can see the same. Promptly I was helped by a store associate and told me that he could handle the removal of the links for $ 15. I do not know if thats pricey, but I just wanted it done. It took two tries to get the fitment right but the associate had no problem doing his job.
The service was quick (about 8 mins). Upon cash out, the cashier informed me about a free 6-​month warranty for any defects or problems. Be sure to have your receipt when you come back to the store.
Unfortunately for me, I threw mines away on accident.

Wish I had checked Unilocal before bringing my wedding ring here. The center stone was loose and they said they could tighten it and use a small amount of cement to keep it in place. I get my ring home & realized the stone was set visibly crooked. I was told to bring it back with the receipt if I had any problems with it as they offer a 6 month warranty on repairs. When I took it in they refused to fix it without charging me another $ 75. Am extremely disappointed and recommend avoiding this business for jewelry repairs. Now I’m left with contesting the charge on my credit card bill & taking the ring to another repair place to fix their shabby work.

Worst job and worst service!!!
We took a simple gold bracelet to make it shorter and they did terrible job. It looks much darker where they did the fix. After we went there to fix it again they did it even worst. The bracelet got so soft that it’s brake after less then a week! So we went there again. This time they didn’t want to hear from us and the guy called the security to through us from the store… The worst customer service a I’ve ever got!!! Best thing to do with this store it’s just not going there!

AVOID. AVOID. AVOID. I took a few pieces of jewelry in for repair and to get a watch battery replacement. The salesman quoted me an outrageous amount and I responded with, «No, that’s much more than I planned on paying.» He immediately starts hustling me by offering a lower price which was still high. He continued to hustle me. Ick. Bad vibe. I went someplace else and got everything done for half of what this place wanted to charge me.

We were in about mid June. Don’t have exact date. So sad about my bracelet. Also the cost my daughter incurred to replace watch.
The store asks for details and I had only a rough date. No responses after that. NO ATTEMPT TO MAKE THINGS RIGHT.

I had 12 heirloom vermeil (gold over silver) filigree pieces cleaned and re-​dipped in 24 ct gold and two vermeil cuff links made into stud earrings. The pieces look brand new now as there were some spots where the gold had worn off and the silver beneath had tarnished. I also had a piece cut off and re-​soddered to another piece. I agree the girl at the counter is not very informed but the jeweler came right over and gave me a quote and dipped one piece for me before I agreed to do all of them. English is not the first language so English-​only speaking people might take this account. This may account for some of the numerous 1 star ratings. I had previously used Fast Fix in La Jolla, CA to fix a wedding ring and they did a good job. I am happy with the work and will use Fast Fix again. Laura Fitzpatrick

Terrible customer service and workmanship. Had them replaced a battery on my G Shock which is waterproof and they did not seal it properly. First time I washed my hands with my watch on and water gets inside and destroys it. I take it back to them and all they could say it isn’t fixable. They don’t want take responsibility for their mistake or do anything about fixing it. Take note if you want your watch destroyed then bring it here.

Do not go here! I went to get my brand new watch sized, when he gave it back to me the band was chipped! He looks at it and says he’ll fix it. When he gets back I take a look and it was filled in with a sharpie! I was so upset, and I told him it was unacceptable, he still made me pay! Never coming here again. If you want your watch ruined, go here.

I went in here today and after waiting 2 minutes for the girl to stand up and get off her iPhone she didn’t know how to help me and said to come back Monday… she shouldn’t have been hired if that’s the case

After checking out the prices of 3 other jewelry places to get my 3 rings (2 bands, 1 engagement ring) connected together I got really high quotes! I also wanted the rings rhodium dipped again to make the rings brighter! I was leaving the mall and just walked in here to see what they would say and they told me in about an hour they would have all that done for me and it was $ 100 LESS than what other places told me! Yay! Dropped it off, walked around the mall, and ta-​da! My bands will never turn and bug me again! Thanks for making my ring sparkle and shine!

They charge us to change battery 12.95 each for 6 watches a RIP OFF.
Same battery with another jewelry they charge us $.5.00 each.
YOU ARE THE WORST!!!

Came here to resize my watch that I’ve held off on doing. $ 10 to resize. Store opens at 10.

They charged me $ 75 to fix 4 pieces of jewelry. As they were conveniently located. But i made a Horrible mistake!!! They botched every piece! All four broke. When i took them back not even two weeks later to ask them to fix them (which one was unrepairable) they said to come back when the owner was in. I did and the owner said over the phone that he wud fix them (again) free of charge. But when i got there and showed them the pieces he tried writing out a bill he was going to charge me! Another $ 60!!! What jerks! I just walked out! Warning! Do Not waste your time money and precious jewelry!!!

Not even worth to give 1 star. They said it will 10 minutes. Actually it took 1 hour plus did not even fix my watch right. So i took it back and they were talking about it was the other side. They should change the name to Fuck-​Fix and excuse my language.

Pretty expensive for having watch links adjusted/​removed and batteries replaced.
12.95 for EACH service.