Hendrick Chrysler Dodge Jeep Ram of Concord

I took my Chrysler 300 there, for a know failure, and there was no attempt to see if warranty would cover the repair, since it was a know failure mode. In addition to the repair, I thought I might as well have them perform the annual safety inspection. They informed me that all the tie-​rod ends were bad. The inner & outer on both sides. I’ve been a technician my whole career (but they didn’t know that), so I told them that for starters, there are no inner tie-​rod ends on that car, and that if the outer one’s were bad, I’d replace them myself. The guy I spoke with (Thomas) told me that it would be a tough job, and that they would probably need to be torched out. Are you kidding me? I’ve replaced many tie-​rods in my career, and have never had to torch one out. In fact, I would never ever consider putting that much heat to a steering and/​or suspension component. So, unless you enjoy being lied to, taken advantage of, and throwing away money, I would never take a vehicle to this service department. A side note to Thomas, in the service department, «Be careful what you say, and who you are saying it to».