Hot Topic

Well, it’s a hot topic store. 2 people working there and I asked one lady if they had shirts in 5x and she was very polite however the dude with the baseball cap behind the counter looked at my size and gave me the most dirty look. 3 stars because it’s not the lady or the company’s fault that the redhead dude with a beard is not very nice. I can lose the weight, you’ll still be a jerk.

They always have best stuff especially if you belong to a fandom, which I do. Clearance section almost always has something and then sometimes they have the buy anything in clearance get a 2^nd clearance item for $ 1. I got a crimson peak tank on sale for $ 14.99 and then a $ 10 Sherlock iPhone case for $ 1
Staff is always friendly and non judgmental.

I had a wonderful experience this evening. They were a bit understaffed, but I received superior service, I wish I had got her name. The store was buy one, get one 30% off. When I found a shirt I loved, but they didn’t have my size, she informed me that we would be able to order my size online with no shipping fee if I could do store pick up. Wonderful service, needs more weeknight staff for the waves of customers.

This is the closest Hot Topic to me and where I generally have all of my online orders shipped to since. Any Funko Pop collector knows that Hot Topic has the biggest selection of exclusives to the line and they are constantly releasing new figures every month.
I first started coming to the Concord store about a year ago and never knew how small the selection of Pops was compared to some other stores. Recently, the Pop wall has been reduced down to one wall and is pretty unorganized as a lot of Hot Topics are. It’s hard to find anything without doing some digging.
The staff are all very nice and friendly. Whenever I call in to ask questions about a stock check or new releases they are patient to answer any questions I throw at them.
I just really wish they got bigger shipments like some of the other stores. Still not a bad place to go if you are one of the first to get there when a new item comes out.

I came in here randomly just to see what new stuff they had. They had a special going. They usually do. So I found a Rude L size Gray jack jean Vest. It was $ 54.99 and had my name all over it. Loved it. I went to the register and the chick at the counter asked if I wanted to continue shopping for some thing else so she could give me a discount I looked and then decided I was good with just the vest while the checker rang me up he asked me if everything was okay and I pointed me in the direction of clearance plugs. Of which I bought a septum and a new set of plugs. I loved that there was a clearance box. Who doesn’t love a great deal? They were nice and I really don’t ever fee rushed here. They always have sales and clearance stuff and very attentive when you need help. Keep up the good Work

The heavy set older lady that works here is so rude she clearly has no customer service skills no wonder she’s still in retail with people more than half her age.

I mainly go to this store to find Funko Pops. The sales people are pretty nice and helpful. Additionally, there is always some kind of deal in place — buy one item get another item 50% off or when they give you coupons for $ 15 off a $ 30 purchase. Thanks to Hot Topic, my Funko collection has expanded and I have oh so many more «nerdy» items to wear when I go to conventions. Love it!

Cramped and not really meant for «family shopping»… But it’s one of our favorite stores. I’m disappointed that they have less Sherlock merchandise, but the staff make the shopping experience worth it. They’re helpful, knowledgeable, and extremely patient :) (I know Sherlock is not going to be on air for a while, but pretty please with skulls on top… Put some Sherlock merch back up on the shelves: D)

I was in there Sunday 1÷11÷15 at around 6 pm and bought some earrings. It was pretty quiet and only one other person in line ahead of me so another cashier helps me. Then he proceeds to tell me off for «coming in an hour before we close just to buy earrings» saying it’s rude and making me very uncomfortable. If he hadn’t been ringing up my item during his complaint session I would’ve left. Two girls who walked up into line behind me heard him, put down their things and left.
Forgive me if I’m mistaken but isn’t that the point of being open. To make sales? I didn’t realize I was such a burden and won’t bother them with my purchases anymore.

The manager, Angel, was extremely rude and unprofessional! The company may want to consider sending her to customer service training.

This has always been my go to location for Hot Topic, but after the service I just received, i will go out of my way to visit the new location in Brentwood.
The staff was rude and unhelpful. I was looking for some specfic Pop Funko Figures that i had seen on their website. When i came in they had an entire wall filled with shelves of the Pop Funko Figures. An associate was nearby so i asked if they had a specific one and he just shrugged and said, «I dunno, you’ll have to look.» As i’m digging through these hundreds of figures searching, another associate comes up to me and asked if I was finding everything okay. I said, «No, I’m looking for… can you help me?» He just said, «Oh, you’ll just have to keep looking.» And walked away. It would have been nice if he would have helped me, or at least told me if they had the character or not.
I finally chose some other characters (not the ones i was looking for) and took my purchase up to the cashier. She was VERY unfriendly. This girl must have been having the worst day of her life judging by the way she talked to me. Just condecending and huffing under her breath the whole time, like she was seriously irritated.
Work on your customer service!

This is one of the best Hot Topic stores I’ve been to in a while. Every time I come here, it seems that they are running a sale, promotion, or event. I always end up finding really good items on their clearance rack and it’s great that those items are always included in their buy one get one 50% off sale. I’ve bought everything from shirts to pants to costumes to music to candy, and it’s all dirt cheap (I got about 6 tees for $ 40).

The manager Angel is extremely rude, unfriendly, and not helpful. I had an exchange and another associate helped me grab the right item she was very nice (the reason why I’m giving this two stars instead of one) then she grabbed the manager for the exchange. Before helping me he was talking to another worker for a good few minutes. He rudely approached me by just standing next to me till I moved out of his way; I didn’t know where he was trying to go. Then told me I couldn’t exchange the item because supposedly it was open, even though I didn’t open it, he refused to do an exchange, store credit or anything. Will never go back even though im a fan of their inventory.

Love, Love, Love this place! Especially when I find Alice in Wonderland things!!! Walking Dead stuff is hella cool too! I was looking at some stuff the other day and every time I turned around I saw the Rick Grimes life size cardboard stand staring at me! First it scared me but then I wanted to take it home!!! Ain’t no zombies coming to my house with Rick on duty!

I was having trouble finding a pair of leggings that I liked. Ryan helped me he was extremely helpful and very sweet. excellent customer service, thank you for you help!

I have been coming to this place for about 10 years now. I don’t always find what I’m looking for but when I least expect it, BAM! They have a whole bunch of things!
I’ve gotten t-​shirts here, some Halloween accessories, phone accessories and apparel. What kind you may ask? I’m a 80’s baby and 90’s kid. I love GI Joe and this place has carried t-​shirts. For Halloween I found some Iron Man Halloween stuff, score! I’m a sucker for Iron man superhero because there’s a significance with his arc reactor that I can relate to. Bought Mario and logo Halloween costumes here as well. They usually come out with superhero item when a new movie release comes around. They even have power ranger shirts haha. Even have had a turtle shell (super Mario reference).
This store is bigger than the one in Berkeley and well maintained. Prices are good but they have great sale/​clearance prices. A destination I have to stop by when I’m at this mall.

Use to shop here back in my teenage years. This location is much bigger than the one in Berkeley. They have a huge clearance section which is awesome. The music is loud in here which some find annoying. Most of the things are overpriced but they are decent quality. Crazy stuff in here when Halloween comes around. Get a club card to earn point and get discounts! The staff here are always really helpful and nice. Always ask you if you need help finding anything and willing to call other locations for you to see if they carry the item.

If you are a Tween, Teen or something in Between, this is the shop for you!
One Direction boy band paraphenalia for your Directioner?
Check!
Harry Potter knick knacks for your pre-​goth Death Eater Wannabe?
Check!
Need a gift for your Biebs Baby Baby Baby Babe?
Check!
That’s why the store is called Hot Topic!
For the Tween, Teen or in Between Fadist!
If your not one of those, this store is for the Sadist!

I used to come here so much often in my high school days. I haven’t been here recently though. Anyways;
All the Hot Topic’s look the same and with the same kind of workers but these worker’s are pretty nice and helpful. The main reason why I come here now is because:
1. I’m a BIG fan of Hello Kitty and they have a ton of HK stuff here.
2. Cute plush backpack’s that I could use at raves.
3. Lingerie&tights/stockings are super cheap here and pretty cute.
Like I said, all Hot Topic’s look the same. I can’t really give anymore info on this place.

This is my go to Hot Topic. Its bigger than most HT’s. The staff has always been very nice. Unlike other HT’s I have been to where the workers are cooler than the room. i. e: Pleasanton HT.
Where else can you get a really nice women’s Tool T-​shirt? They sometimes have a good run on Marilyn Monroe shirts. That is usually my go to style of T-​shirt. I must have 50 Marilyn Monroe shirts.
Also for everyone who currently has the HT discount card. They are updating their cards to hard plastic cards. So get down there and get your new cards.
I love Hot Topic and I’m a grown corporate shill who you would never know likes metal music and enjoys looking for a women’s Lamb Of God shirt. Still have yet to find here by the way.