J and D Appliance Repair

This was so bad enough I had to warn others. I called them, made an appointment for an appliance repair. I called half an hr before the appointment and got a confirmation. However, they never showed… I called repeated, and finally got a reschedule for 3 hrs later. and AGAIN they did not show. DO NOT use these people as they clearly do not have their act together.

I have been waiting for 3 hours for them to show up (past my appointment time). I went with these guys based on location and rating. All of the poor ratings were do to them not showing up. So I figured
others must have just miscommunicated with them. BIG MISTAKE! They took all info told me that they would send a service tech around 11– 1. To repair my broken fridge. It is now 4 o’clock and no service man to speak of. Not only that no communication between us due to the fact that no one answers the phone. I now have a broken fridge for another night due to the fact that no one can come until next day. This company is UNRELIABLE AND INCONSIDERATE. Costumer service should not be a game of Russian Roulette.

I had an emergency leak concerning my fridge yesterday. They told me they could come between 2 and 4 PM. They never showed up, weren’t answering their phone as of 3:45 and never called back. Found another company willing to come out last night even though it was already almost 5 PM. He gets all future business.

I was out of town when a tenant called to report that her fridge wasn’t working. I don’t have a regular appliance repairman — I haven’t had many broken fridge incidents — but I like to be a responsible landlord, so I came to Unilocal.
This guy has great 5+ star reviews, and he is right around the corner from my property, so I thought he would be a good option.
It sounded as if I woke him from a deep sleep on Monday morning, but he took down my information (or said that he did…). I gave him the property address, and the tenant’s name and number, and asked him to please go by and check the fridge, make any necessary repairs, and call me for a credit card to pay the bill.
The tenant must have eaten him, because he never called me back.
Subsequent attempts to contact him proved fruitless. After leaving a couple of messages, I stopped keeping count and stopped trying.
Screw this guy!
Home Depot delivered a new fridge, and hauled away the old one, after only five minutes on the phone.

Our 15 year old refrigerator was running continuously, which means the compressor was probably the culprit. I called another repair place in Concord — they couldn’t be there for six days (!!), which means the refrigerator motor would probably have burned out by then.
I then called J&D in the morning — they said they could be there in 30 minutes! (it actually took 40 minutes, no biggee). They had the part (s) on their truck, and fixed it in about 45 minutes.
I checked other Internet sites and guess what — J&D charged about half what the other Internet sites said that a new replacement condenser should cost! VERY fair pricing!
Incidentally, Unilocal says they accept credit cards — they might, but they told me they prefer a check, which was not a problem for me. Just wanted you to know.
Absolutely no problems, I wish all of life’s issues were this easily solved!
The only suggestion I would have for J&D is to update your phone answering service. It sounds like someone’s grandmother is answering the phone. At first I wasn’t sure I had reached J&D. The phone number on Unilocal is correct, and don’t dismay if it sounds like someone’s grandmother answers!
They repaired it this morning; it’s 10 hours later and the refrigerator is back to its normal self! —

Our freezer/​fridge wasn’t keeping cool, which we discovered on a Saturday. Called a few places, including Sears, who couldn’t come out until almost a week later (!). J and D was able to come out later the same day. The repair person actually came during the time slot given (!), and was friendly and professional. He had everything he needed and less than an hour later our fridge was back up and running. Now, we just have to eat a bunch of meat that thawed over the course of the day…

If I could rate six stars, I would! The came out within 90 minutes of my call, fixed my refrigerator and charged me what I felt was a reasonable charge. This is a small shop, but Ramon has worked on appliances for 23 years and knows his stuff. Beside the fix, he also cleaned all the dirt on the condensor and gave me some hot tips on how to preserve the refrig. Fantastic…

I had a water leak from my refrigerator, J and D were able to come out within two hours of phoning and fixed the leak on the spot. I had no problems with this company, and highly recommend them for appliance repairs. Thank you J and D!

My daughter’s first birthday was on Saturday, fridge was broken and we had 30 people coming. It was Friday morning and the Best Buy repair guys showed up and said they didn’t work on my model of refrigerator (clearly told them the make model and model number over the phone!!)! I frantically called around and everyone said 3 weeks etc. but J and D said 10 – 11 that day! They showed up with a well stocked truck and had the problem diagnosed and fixed in about 1 hour. Saved the day big time.