JoAnn’s Superstore

Yeah, I’ve been told by others that they hate and avoid this store, and up until now I disregarded it. I have been here a few times and it’s always been «fine». They have good discounts for teachers and frequent shoppers, and you can generally find what you need. My grievances are: inconsistent staffing, so-​so customer service, and unclear stocking based on what is described by the website.
First, the store is in the most insane parking lot I’ve ever seen. I go to this area for 99 ranch plenty often, but the parking lot is still a goddamn embarrassment and disaster zone. Once you’ve already gone crazy looking for parking and avoiding idiotic «drivers», you enter the store, which is basically a confusing maze. When you you find what you are looking for, you may or may not have to go to the cut counter to get your fabric measured. There also «may or may not» be people there to help. You may wander the store for ten minutes just looking for someone wearing a goddamn green apron so you can be helped. This is extremely fun. When you finally find someone at the cash register, you ask them where you can find the other thing you need, and they say search online. You find it. You ask for it, saying it says you have it in stock here, and a woman with a sassy attitude says the website doesn’t update with our stock and we don’t have it.
Just, poor business practices. This place *could* be so much better. Three stars is generous. I’d give 2.5 instead. Unfortunately joanns kinda dominates the market for fabric crafts so you may not have alternative options. Just be warned and be prepared.

I can spend all day in here.
I love any craft store, and Joann does a pretty decent job. This location has the largest selection of fabric I’ve yet to come across. In addition to fabrics, they have tons of card stock, printed paper, crafting materials, paints, you name it. The selection isn’t always the best (a couple of specific items I was looking for were either completely out of stock or really low), but the prices usually can’t be beat.
The workers here are also pretty friendly.

****DONT PLACE AN ORDER ONLINE AT JOANN​.COM**** Joann’s standard shipping is FREE for over $ 60, and is SUPPOSED TO BE UP TO 5 BUSINESS DAYS for fabric cuts. Its now been 11 business days since placing my order on Saturday ¹¹⁄₂₈ and NO ONE is answering their customer service phone number 1−888−739−4120. I JUST RECEIVED A SHIPPING EMAIL STATING My estimated delivery time is this Friday, December 18, which will MAKE MY DELIVERY TIME 15 BIZ DAYS!!!
Most of EVERYTHING I tried to look at was SOLD OUT, however,
allows you to CLICK on the item, only to find out it’s SOLD OUT. I sent this feedback to their customer service team, and only got a…“we’re so sorry”, but that’s it!!! POST OUT OF STOCK ON THE FIRST PRODUCT PAGE, NOT ON THE 2ND PAGE WHERE WE HAVE TO «ADD TO CART»!!! WASTE OF OUR TIME!!!
Additionally, they sold me an item, I REALLY wanted, then sent an email NINE BUSINESS DAYS LATER saying they dont have any! If you dont have the items, DONT POST/​SELL THEM ONLINE!!! I received a Joann’s birthday gift card, and when I tried to place my order online, it required a PIN#! Unfortunately, they are EST and when I was online shopping, of course was at night so I couldn’t call them… but I searched online and found out you need to CALL THEM TO ACTIVATE THEIR OWN GIFT CARDS OR YOU CANT USE THE CARD FOR ONLINE PURCHASES… RIDCULOUS!!! I called this store and the MANAGER HAS NO IDEA ABOUT THEIR OWN GIFT CARDS… I asked her to TRAIN her people to TELL people to call to activate if they wish to use it to shop online. REALLY DISAPPOINTED JOANNS!!! I think I will be shopping at Michaels or Hobby Lobby from now on!!! I had been a LOYAL joann’s shopper… too bad! ;o (

Thank you Jason for helping yesterday. My daughter loved the candles and smells I purchased. I appreciate all the time you spend with me helping select what I needed.

My neighbor is going to be sewing my Halloween costume for me but if only I pickup the pattern and material since she and her husband are busy doing a home project all week. She can whip this out in one day. I agreed. She mentioned the people there «should» help me with everything. I however know nothing about sewing!
On 10÷26÷15 I went to JoAnn’s fabrics, browsed around at material. the cutting area was really busy and that’s where the patterns are. I waited for it to die down. In between numbers I leaned in and said:
Can I ask a question?
Sure.
Is there anyone that can help me with questions about patterns for a costume. I know nothing about this stuff?
Young cutting girl: You can take a number and I can let you know.
Me: Ummm, you can let me know if someone can help me?
Girl: Yes.
Me: Rather than me waiting 10 or 20 minutes. Why don’t you just say. yes, someone can help you, or no, no one can help you. It’ll save me a lot of time waiting for a simple answer which you could have already answered.
Bitchy girl: Ughhh, hang on, uses ear piece. Hi, manager. … pause. I have a guy here who needs help with patterns who is way over his head that has questions with things. Ok.
Sorry, our manager said, we don’t have anyone that can sit down and go over books and patterns with you…
turns away…
Me. wait, wait, wait… First of all, that’s not what I wanted. I just had a couple of questions. And. You mean to tell me. There is nobody in this store that can help me with a question about a pattern?
Girl with attitude: No there isn’t.
Me pissed: F – K that: So you mean to tell me. The only people that work here. Are material cutters. cashiers, and people that put things back on the shelves and janitors! You got to be kidding me!
Bitchy girl: Next. Calls number.
Me: Walks in circle. I can’t f – ing believe this. So you’re telling me. unless you know how to sew. You guys won’t help a customer like me who needs help? You just turn them away like you are with me? Unbelievable!!! She ignores me.
The people around the cutting table were looking and shaking their heads in disbelief. Then this woman around 35 – 40 looks at me and asks:
What are you looking for? I tell her. She says. Come on, I’ll help you. She zips through the books, finds exactly what I’m looking for, then says, ok now material. I said:
No it’s ok. Let me make sure my neighbor is ok with this. But I truly appreciate what you are doing for me!
She went over the sizes and what I needed to do.
Just a super, super nice lady. She spent about 15 minutes of her time with me. Good thing for nice people in this world, otherwise I wouldn’t have had left with what I needed. The manager should have came to see what I needed as well. I called the corporate office today and filed a report. I should be hearing back within 3 days. But from what I hear from other people on Facebook. Others have experienced this as well guys as well??? Strange?

I love this Joann location for their wide range of fabric selection. Although the cutting line can get rather long, there are usually 2 – 3 associates cutting which help move things along rather quickly. There is usually a sale on various fabrics so depending on what you need, you can find a good deal. I haven’t had any issues with customer service. They are always helpful and on more than one occasion I’ve left my phone in the car and the associate pulled up the latest Joann app coupon for me.
I usually come to this location if my local Joann store doesn’t have something in stock or doesn’t carry a particular pattern or color and the Concord one always delivers! This is also a great stop for other crafty projects (not just sewing related). I’ve made many science projects and home made gifts with my kids with supplies from this store. It really has just about anything you need!

I love this store. Let me first say, that I am not a seamstress and know very little about fabric. What fabric I do buy, I use as props for art projects. In spite of my lack of knowledge about fabric and my many questions, the clerks that have assisted me in picking the right fabric for my projects have all been very helpful, kind, and patient.

This JoAnn’s location has a really great selection of linens and yarn. They have other crafty items too — so you can find some sort of fun project in here, even if you didn’t go in with one in mind.
My husband is learning to crochet, so we stopped in today to get some new yarns. We found these on our own, but then needed assistance finding «eyes» to put on the animals he intends to crochet. We asked an employee (the male with red highlights) and he said he didn’t know, but that we could check in the kid’s area, and pointed to the front of the store. Seriously?! You don’t want to do any better than that? As we walked to the front by ourselves, I saw an aisle with all sorts of googly eyes in a variety of sizes (next to the glitter glues). He was walking by again and I nicely let him know that we’d found the eyes, and he kind of shrugged and kept walking.
At the register, one of the Carron yarns we’d grabbed didn’t have a price on it so the employee rang it up at full price, even though I said there was a $ 1.97 sale price listed on the aisle. She radioed another employee and said to look for pink yarn. I explained that the pink wasn’t on sale, and that this was more of a pink-​salmon, but she didn’t pass this on. The second employee said it should be full price, so I walked back to the aisle with the clerk helping us check out and showed her the sale price. It was definitely on sale and we were ultimately charged the right price, but come on… saying «is the pink yarn on sale?» isn’t really the best way to find out if it is or not; we would’ve appreciated more effort on their part to not overcharge us.
Customer service sucked, but we left with what we needed and now my husband is happy with youtube instructionals and some pretty new yarns. I hope he learns how to crochet miniature cats.

Great fabric and crafting selections. Beware when getting fabric cut, you can be waiting in line for quite some time. I always look at the line first thing and usually get my number before I am finished shopping otherwise you can get frustrated waiting. There are usually one or two registers open during the week and sometimes it can take some time to check out. Even with the issues with waiting to be served I have always had great service.

I have to say I go to Joann’s quite often to buy a variety of items. This has been the worst Joann’s I’ve been to. Not only was it dirty but the lines were outrageous and good luck finding knowledgeable help. When I was finally able to find someone to help me they had no idea where the item I was looking for was located. Their only redeeming quality was they had some fabric that my usual joann’s didn’t carry. I think given all of that I will just order my fabric from my usual store and wait for them to receive it. All in all, I most likely will not be coming back.

This store is ok. A large Joannes but dumpy dirty and ghetto but I guess that is where Concord in general is heading or maybe it is already there. Parking is a nightmare though and this store is usually filled with people.

Joann’s offers their coupons on their website that you can either print out or show at the register, but most of their coupons is on full priced items. So check out their website prior to your purchase.

Don’t bother calling to see if they have your item in stock the manager Richard is not competent and the manager Kathy is no help either.
I called to ask if they had a specific frame in stock and Richard said they did and told us the price when we got there 5 mins later he was on break and they didn’t have it and we spoke with the manager Kathy she said Richard was an idiot.
At the end of the day we spent 35 minutes looking for a frame with the manager and associate that was not there… Off to Michael’s

Frustrating experience! I waited almost 30 minutes just to get my fabric. And another what seems like 30 minutes experience at line of the register. Everything seems so slow. What make customers more frustrated is that the cashiers does not seem pressured that there is a line of people waiting. You’ll feel like they do not care about your time.

JoAnn’s is known as a fabric store, but there is so much more! This particular spot is a super center and it’s more of a cross between a crafts store and a fabric & sewing store.
The great thing is the selection. I was looking to repair a snap that came off and headed for the notions. I passed them the first time and after wandering the store was able to find someone who took me to the right spot.
This leads me to the bad part, you better have an idea of what you want since there isn’t a lot of personalized help. Another way to put this is there are not a ton of people wandering around, although I have always seen people at the counter to cut your fabric for you. I suppose I could have asked those people for help, but I felt they were dedicated for cutting fabric.
Once picking out my items the line was very quick and easy to check out. Be careful going here or you may over buy since there are a lot of cute things.
They had a class list in the front too, for kids through adults. It looks like a good way to learn more about sewing if you are interested. I haven’t taken any classes and can’t comment on the quality, but they were ~$ 40 – 50 if I remember right for a few hours.

It’s a huge store that has a ton of fabrics and craft supplies. It’s overwhelming when I come here. I have a shopping list when I come here so I know what I need and get out quickly.
If I need to buy fabric (and need to get it cut), first thing I do is get the cutting table number and then pick up the bolt of fabric, etc and other things on my list. The line for the cutting table can be painfully long so head there first and see the number on the dispenser and which number they are serving. Sometimes the serving number is not updated so it’s not all that useful.
If you can find a person on the floor, they are very very helpful. I get lost here very frequently so it’s nice to find someone who can help me locate what I’m looking for.
I recently needed air dry white clay. Saw that they had small tubs of it on their website but I needed in 3 days and couldn’t risk the online order being late. So I called to see if they had them in store. Turns out they only had the larger tubs in store but I asked them to keep it up front so I can run in and pay. That made it really easy!
Sign up for their coupons and sales. Lots of coupons on their smartphone app, mailers and texts. I usually don’t have to pay regular price. They have great coupons like 40% off regular price.

So first off, do not call them. I was on hold for over five minutes each time before giving up and just coming in. That being said, I love the women in the sewing machine section. Very nice and knowledgeable. Honest about the product and gave me good advice on the machine I ended up choosing. Sadly, like most fabric stores though, they don’t know shit about fabric names, weaves, etc. But I can’t blame em, they probably don’t get training on it. Overall, I would definitely go to this one over the one in Antioch.
P.s I’m really not happy with how they keep changing their swatch size policy. I’m a student and need swatches for design classes, I can’t afford to buy a ¼ of a yard everytime I want something. It went from 3 inches to 1, then back up to to two. Please stick with the same policy in all your stores. Thanks.

If you go on a Tues or Wed it’s obviously much easier. I would recommend having a specific list so that you don’t end up with two carts of project goodies, like yours truly.
I had this wonderful fantasy about a handmade Christmas, all gifts we make ourselves. Yeah, so that is NOT going to happen. Want some pillow fabric? It’s in my new (bigger) closet.

This place truly has everything you can think of for crafts… Etc. I bought fabrics and had my sawing lady make me some clothes. I covered my outdoor furniture with nice plush fabric and dressed it up with pillows.
Staff is very knowledgeable and will answer your questions. Sometimes they are busy so take a number first and get in line :)

I just freaking love this place.
What kind of crafty junk are you into? Because they have it.
They offer classes, discounts all the time, coupons, have an iphone app!
They always have things on sale, and the staff is pretty legit.
My sister and I saved 38 dollars between the sales and her iphone app.
Love it.