Kmart

It’s Kmart, can’t expect much.
But the prices here are INSANELY high!!! Like, WOW! I can get that cheaper at… Any store.
They have a parking lot, and parking is easy to find. They hire kids to work here so watch your transactions to make sure they get everything correct.

The store itself is OK, prices are good (if the item is in stock). Alas for those of us out in the shopping netherworld of Clayton Valley, 25 mins from any freeway, they are the only game in town for a department store.
The store itself is probably a 3 star — but I need to subtract a star for all-​too-​common checkout difficulties. Another example today: if you apply for a KMart credit card, it’s handled in the checkout line. So a long line forms while the checkout clerk — out loud — asks the poor client private income quesions! The Customer Service desk can’t do this?

Just had a really unfortunate experience at this store. I had made a purchase a few weeks ago for my 82-​year old father. The register crashed, and I ended up being there for 10 minutes while they tried to resolve it. They eventually said the transaction would go through twice, and the first one would be reversed. Well, the credit never came through, and the bank account was charged twice.
I spoke with a manager today, who recalled being there and helping with the original mess. I should her the duplicate bank charge, but she refused to refund it. She said she has told corporate about this problem, with transactions being voided but the customer not being refunded. She said the only thing that can be done is for me to contact my bank and dispute the charge. Really? A huge store/​company like K-​mart can’t find a way to fix it when they know they have ripped off a customer? Sorry, but that is BS.
She did not dispute that I was double charged, but she flat-​out refused to fix it. I have no doubt that managers have the authority to issue a store credit or some other means of resolving this type of situation. I guess they would rather keep the money from a fraudulent transaction and get a bad Unilocal review. Well here you go. Really pathetic customer service, not to mention down-​right theft. :-(

Kmart has a lot of good deals on things, but their prices are high on others. You’ve got to be careful what you’re buying or you’ll be mad that you found it elsewhere for cheaper!
They have good sales & ads if you get them, if not check the ad out online!

They have the wrist customer service ever!!! They lady that was ringing me up was using foul language and then I have a item and wasn’t ring up right so I had to show her, the whole time we were walking up there she was telling me that I was wrong when I showed her the sign that said 50% she said the sign was wrong. Never going back again

I used to shop here all the time. It was my go to store. So when it came time to Christmas shop, I did my layaway there. I prefer layaway because it makes me less likely to give my kids their presents early.
So anyway, I did my layaway in the beginning of November. I go December 23^rd to pick everything up. I had been making my payments on time. So I go in, pay my final payment and wait. They bring down the truck for my son. I tell them I have another big box. She said she knew, and would come back down with it. Thirty minutes later a different person comes down and tells me they lost my stuff! He said they were going to keep looking, and send someone to buy all my stuff in the meantime.
Forty minutes later someone else walks up and tells me everything I had bought was sold out! So there I am, 2 days before Christmas, and they lost $ 300 in presents, for my kids. That I paid for. Crying, I ask the lady if I can go look myself. I go up and everything is in fact, gone. The only reason she gave me is that someone must have put everything back. Well, that doesn’t give my kids their presents back.
After crying for 15 minutes, they offer to refund my money.
Now it’s 8pm 2 days before Christmas, and i have to start my shopping all over.
I couldn’t find anything I had originally gotten for them.
I called the 800 number and all they could tell me was to try and shop at another Kmart.
It is absolutely ridiculous that a store would be this irresponsible to lose someone’s stuff. Stuff that I paid for.
I have tried to contact corporate and no one cares. They do not care at all about their customers.
Not to mention, there were many times I placed orders online and the store had to cancel them because they misplaced the items.
Very unorganized and unprofessional. If I could give negative stars, I would.
This store lost my business, as well as everyone I have told. Do yourself a favor, go to Target.

Every time I step inside this store it’s like walking into the Twilight Zone.
The store is big, and they have a lot of products; however, some products aren’t where you think they should be (i.e: water pitchers in the hardware department). The prices aren’t bad, if you can find whatever you’re looking for, or if they even have it in stock. I walked in the other day and asked an employee if they had any more of a certain item that wasn’t on the shelf. She checked her PDA and it showed they had 7. Yet after checking the warehouse, and asking other employees, she came back and informed me that they haven’t carried the product in months. I was confused, and I didn’t want to further extend this conversation, so I said thank you and left.
The cashiers are the front have been on many occasions, slow, and most look very confused. Ask for a price check? Be prepared to wait, along with the others in line behind you, for up to ten minutes. The cashiers don’t just call for a price check, they seem to go do the price check themselves.
I honestly didn’t realize Kmart still existed until I fell upon this one. I will continue shopping here, when needed, but a place like this calls for a «get in, get out quick» type of plan.

This store sucks, they won’t even price matched their online price. A manager told me buy it online and do a store pickup. Followed what she told me and put on the zip code for pickup and the computer says not available in that store, and the funny thing the item is right in front of us. I think K-​mart is doing a falls advertisement. And one employee ]even suggested to go to Target, wow! They’re literally telling people not to shop in their store, since they don’t honor even own price. I wonder what the corporate office think of this. No wonder a lot of K-​mart store have closed. And if it’s true that they don’t price match their online price. That is a bad business decision, you should try to be competitive. My suggestion don’t even waste your gas and money to go to this store.

Been coming here for most of my life and received the best customer service I’ve ever gotten here today, from Shannon at the customer service desk. I had a small issue with a product I’d gotten as a gift, and even though it meant a bit more work on her end to resolve my issue she was happy to help. Shannon if you’re reading this, thanks for being awesome!

I was there tonight… Only two registers were open, people waiting in line and people paying with cupons made the wait even longer! Lady in fron of me had a 10%off coupon, it didn’t go through and of course the cashier left her register to walk to customer service, she came back, looked at my frustration (I only had 2 items to pay for) and said very rudely «oh this is gonna take time» I walked to the second register that was open and the cashier didn’t bother to say hi or even look at me during the transaction. I have been a cashier before and that is a big no no in customer service! Maybe they need better training or more motivation… Very disappointent because it’s not the first time I have this experience at the store.

Kids vitamins should not ever be sold with the seal wide (1 bottle) or partially (the 2^nd bottle) OPEN. I wait 15 min for service with only 1 person in line before me to be told «this isn’t really open» because 1 of the bottles was only open enough that a dine could slide in??? I left– it didn’t sit right. I returned for another 10 min wait w/​1 person before me. I asked for store mgr Mr. Medrano, and I was ignored twice (instead they asked for «any» available mgr.) Eventually I was told Medrano is on a conference call. They obtain some other unprofessional female.
If I could give the store asst manager, Theresa, a negative multiplied by a negative score, I would. Get some multicultural training before you ever address a customer of any race other than your own. And in addition to her dismissive and lacking cultural competence, she announced we should not address/​discuss race, lied & said she did not say that, then repeated the same statement. Jeez, I left and called 30 min later, Medrano is still on this call, for maybe 1 – 2 hr.

Changed my 1 star to 3 stars because I found a rug at a good price.

It’s hard to describe the way being in this store made me feel, but if I had to pick a word, it would be eerie. It was as if walking through the door transported me out of the bay area, to a less civilized region, 20 years ago. Everything seemed old-​fashioned. POS terminals were ancient. Even the lighting seemed to be dim and of a rather depressing hue.
After making my selections, I found myself standing in line with only a few other customers, waiting quietly while a few employees uninterestedly worked their registers. I can’t say I blame them for lacking enthusiasm, but it really solidified the depressing atmosphere. It was as if we were a sad, demoralized group of survivors in a desolate wasteland, with no hope for a better future. Eager to escape their walls and get back into the real world before any serious psychological damage could be done, I began to panic when one of their terminals choked on a purchase of about twenty 2-​liter bottles of soda. A human being going to K-​Mart to purchase twenty 2-​liter bottles of soda may have been as bizarre to me as this entire experience itself, so I guess it’s only fitting.
At this point, the customer behind me in line asked the apparent manager (who wasn’t doing anything other than standing by the frozen terminal waiting with the now-​uncomfortable clerk) if they could open another register. The manager responded that she only had the three clerk’s available at the time, rather than step in and help out under the given circumstances. I don’t know if it was just the manager being lazy, or if the K-​Mart «system» doesn’t allow her that flexibility, but either way, someone within the K-​Mart team is to blame for very poor execution.
Anyway, I hopped in one of the other two lines, and 15 minutes later, I was finally stepping back into civilization, leaving behind the poor couple that was still waiting to secure their major score of soda pop. I can say with 100% certainty that there are absolutely no possible circumstances that could ever lead to me setting foot in that K-​Mart again; it was truly a once in a lifetime experience.

Have a great experience in this store plenty of customer service to help everyone was pleased to see that the store was clean and very helpful

I went in to return a few items, and Arrielle was helping me. I ended up buying more items than returning, coming to a 200 dollar total Arrielle was so patient with me and had the most amazing customer service i have ever received at kmart. Her coworker Hayley was also assisting on the transaction, and both employees went over and beyond. Cant wait to return back to this kmart just due to the outstanding customer service i received!

This store is cool, typical K-​Mart.
* it’s huge!
* clean most of the time
* most items are in stock
* tons of registers, usually enough opened to avoid lines
* great selection of discounted /​clearance items!
* employees can be a bit unseemly at times :(
This is the only department store that still sells my favorite bar soap, weird, but that’s why I come here.
Tonight I got lucky… snagged a clear, bubble umbrella for $ 15 (Target sells for $ 20). Pretty cool when it’s supposed to rain a lot more before summer. Yaayy me!

The corp management of Kmart are delusional if they think their pricing strategy with their website will allow them to compete. Saw a price on a heater that was more than 50% off and offered free shipping to the store AND allowed you to click through and see that it was In Stock the store close by. Didn’t mention that if I didn’t order it on line and wait for notification that the price would be over 100% higher.
Of course, after going there and waiting in line, while the clerk can’t do anything but say we don’t honor that price and no you can’t order it on your phone and pick it up — most know that if you find a manager, they will honor the price which after 3 conversations they did. What a waste of time and energy and leaves all directly involved in a bad mood. Nicely done KMART CORP! Going down?
I feel for the employees putting up with trying to justify saying to customers that drove to get an item that the website says is in stock that to get it, they will have to leave, order it on line, wait and then stand in line again.
Ridiculous at best.

I’m usually here when I’m doing grocery shopping at Lucky’s.
Simple and basic shopping needs for my sons. They have plenty of selections and sizes and prices vary depending on the attire. Best to shop when their having sales or deals bc that’s when you feel like you’re getting your moneys worth.
Customer service are always helpful when necessary and they try their hardest to make sure every customer is in and out of the door.

MASSIVE HQ photos of Sofia Vergara… I spent more time in the women’s clothing section than I did anywhere else. And I don’t regularly wear women’s clothing.
Maybe it’s just the nostalgia from when I’d shop for school clothes and hide from my parents inside the circular clothes racks, but I don’t mind K-​Mart so much. And you know what? AT LEAST IT ISN’T WAL-​MART!
I didn’t even know we had a K-​mart around us until we drove past it after a trip to Clayton’s Pumpkin Patch. I bought myself a novelty tombstone to decorate the house and picked up some bare essentials. Even frightened a child with this nasty werewolf mask that left a ton of orange fur in my sexy stubble. I really shouldn’t have put that on my face.
We were approached by a kind woman and offered some assistance with where to find some of the stuff we needed — so maybe their service has improved? Other reviewers mentioned surveys and free gifts, too, but we didn’t experience any of that, either. We were in and out in under 15 minutes. (13 of which I spent slobbering in front of the aforementioned HQ photos.)

Seriously people. Everyone is talking about how funny that People of Walmart website is. When was the last time you set foot in a Kmart?
Its pretty darn scary in these stores. At least Walmart has a modern feel and new look. I feel like its 1988 every time I walk into a Kmart.
Having said that. I came here because my Walmart was out of my makeup face powder and I was driving by and decided to stop here for the makeup.
I then realized that I didn’t get my Grandma or my Grandpa any Christmas presents. Then I realized that I didn’t get anything for my 2 aunts that I’m going to go visit.
My first mistake was going and getting all the gifts first then looking at the make up. Guess what? They were out of of most of the makeup I use. They didn’t even have anything comparable to what I use.
Kmart is a few dollars more than Walmart so I definitely wont be making this a regular shopping destination.
Good for immediate gift shopping, but I would rather chance a less fat chick wearing spandex and a shorter mullet over at Walmart.