Minuteman Automotive

Great service. Keith is super helpful. They are truly fair when it comes to pricing. I am a huge fan.

I’ve serviced my Range Rover and kid’s Land Rover and Volvo at this place. Keith and his team are competent and the cost has been fantastic! Capable guys with great attitude. Tony S.

Great mechanics that are straightforward to deal with, no gimmicks. I’ve been impressed with them the several times I’ve used them so far.

I live out toward Boston and drive to Concord to get my car worked on. LOVE KEITH and this business! More than fair in so many ways. My Dad has actually been going for years, I have been twice now and have nothing but wonderful things to stay. Keith is VERY fair, attentive, and he bends over backwards for customers. Sadly this hard to find nowadays. They are in a great easy location in West Concord. Very close to the rotary and Rt 2. If you need to drop your car for a bit, there are plenty of shopping and café spots in W Concord to relax at. The office has a TV and sitting area. Thank you, Keith! You have me as a customer for life. I will never take my Mini to another Herb Chambers dealership.

Fantastic service! Keith was very helpful and polite, and my mirror was fixed immediately. Highly recommend!

This place saved my bacon. I had been told by a Jeep dealership that I needed a new engine for $ 8,500. Minuteman was able to buy me some time with some additives and get the job done for under $ 2,500 with a rebuilt engine with a good warranty. Keith was great at explaining exactly what was wrong and needed to be fixed in layman’s terms. I highly recommend you give them shot.

I brought my sadly neglected Toyota into Minuteman Automotive in West Concord in July because 1) I knew the car needed work — I had done nothing but have the oil changed since I bought it used several years ago and 2) my daughter brought her car there and was extremely satisfied with the place. I had missed the 30,000 servicing and the one recommended after that and I knew it needed some basic servicing and maybe more. I should say that I am a single woman who knows nothing about cars, and I know I have been ripped off, taken advantage of, told I needed work and parts I didn’t need, etc. many times. So I dreaded taking it anywhere! I am so happy I found Minuteman! I feel I can trust them to do quality work and only what needs to be done! I also liked the way Keith (very nice guy!) explained things to me in a way I could understand without being condescending. Turns out I needed brake pads and rotors,
transmission and power steering fluids, an oil change and a few other things. I definitely will be going back there and I feel like my car will be well taken care of and I will be treated with honesty and respect! I recommend Minuteman Automotive highly!

There’s nothing enjoyable about taking your car to a mechanic. It’s expensive, time-​consuming, and nerve-​racking (what if they find an expensive problem? What if they try to take advantage of me?). It’s the car-owner’s burden, and all one can hope for is an honest, helpful mechanic, whose mindful that, thanks in part to Unilocal!,his reputation is on the line, as is any ethical code he carries.
I got the impression as such from Keith and his crew. The issue I took the car in for, a minor oil leak caused by a previous shop’s mistaking oil filter numbers and installing the wrong one, was identified and resolved quickly enough, and then it was advised that I replace my front brakes. I knew I was due, so it seemed like a good time to do it. Well aware of the cost of such work, having done my rear brakes not too long ago, I was very pleased with the competitive price in MInuteman’s work. And, I noticed even coming out of the driveway how much healthier and responsive my brakes felt.
The best part was the professional, neighborly service. Staff is bright and helpful, but obviously hands-​on and hardworking. No out-​of-​the-​loop receptionist or clean-​shirt manager, but the mechanics themselves, with the details ready, but with respectful regard and empathy for the layman.
I was impressed and satisfied, and have a new mechanic. I suggest as such for any in the West Concord area.

I went in for the first (and last!) time last week for an annual inspection. I was told I needed to remove a rear license plate frame. It had passed several inspections, but I was happy to remove it to ensure I passed and avoided a pretty dumb ticket. I offered to remove it myself, as I had put it on, but the guy said he could do it. However, I noticed the next time I drove that, rather than simply removing the screws to take off the frame, he ripped off the (metal) frame without bothering with the screws. So besides wrecking the frame, he also popped the head off one of the screws, leaving my license plate hanging on by a single screw. I bet that’s a bigger ticket than a frame partially blocking the word «Massachusetts». Another guy had to drill a third hole in my rear hatch to secure the license plate properly. And as a final insult, they lost my keys in the ten minutes it took to do this and acted like it was my fault.
No, thanks! That means there is no longer a reputable inspection station in West Concord, but it’s worth driving some to get better service (and have your car in the same number of pieces it came in with).