Mister Sparky Concord

Had an electrical problem a few years back and a newer unrelated issue this past weekend. I would like to personally thank and acknowledge David… my technician who doubles as the Service Manager for his patience and quality of work. If you have problem that is electrical in nature… I strongly recommend this service.

Sherry is an absolute pleasure to deal with. She has a sunny disposition and is extremely helpful.
Robert was also wonderful to deal with. He was patient, knowledgable, helpful, provided suggestions, and 100% professional.
The quote was done incorrectly. We were told the electrical panel had to be moved and the job would take 2 – 3 days. The electrical panel did not need to be moved and the job took approximately 4 days. The workers were removed from our job after two days, because the internal communication was the job would take two days, to start another «big» job. The workers returned days later to finish our job. This made for extra long days for Robert and Hector, as they wanted to finish the job and keep us happy, which they did. If it wasn’t for Robert and Sherry I would have cancelled the $ 14,600.00 job and used another company.
We requested a credit from the quoter due to the electrical panel remaining where it was originally. We were told no, because there wasn’t that much of a difference in price. I called the regional sales manager and was told it costs $ 895.00 to move an electrical panel. He stated a credit would be issued immediately for the discrepancy. An additional $ 105.00 was credited as good faith. It took weeks before I actually was able to speak with an employee who would credit us.
The work looks great!!! We just passed inspection today.

Yesterday I called Mr. Sparky after I noticed that my dishwasher, a few outlets, my internet and phone and air conditioning weren’t working. I had investigated my fuse box and noticed that it was making a sizzling and buzzing sound.
I received excellent customer service on the telephone and David arrived at my house within an hour, which was great! He was also super friendly (but in a little bit of a salesman way).
After taking a quick look at the fuse box, David informed me that it was «completely fried» and needed to be totally replaced. He said that he could start the job immediately and gave me a quote for $ 8,440.75. As I was going through the paperwork so that he could begin the process of replacing my entire panel, I kept having a nagging feeling that something was off. Then my husband texted to mention that he coworker had a similar problem in his home and the total charge was $ 2,600.
I apologized to David and explained that we had reconsidered and would like to get a second opinion. His response was, «Well, when do you want this fixed?»
He left my home and returned a few minutes later to tell me that he could work with our home insurance and get them to cover 80% of the cost. If that was the case than why didn’t he mention it earlier? Then he returned to tell me that they had done the air conditioning on our house and wanted to show me the sticker. I told him that we would still need a second opinion and he went on his way.
I called another electrician, who came to my house immediately.
There was one breaker in my fuze box that was bad. ONE BREAKER.
He tested every breaker, thoroughly investigated the box, replaced the breaker and everything was fixed. He explained why the breaker had gone and what we could change and the entire thing cost $ 200.
$ 200!!!
So, yesterday we saved $ 8,240.75 by not using Mr. Sparky.

DO NOT USE THIS COMPANY, THEY ARE TRYING TO ROB YOU BLIND.
David, a technician that works for this company came to our house on a same day call because our dishwasher and adjacent outlet were not working, and no breaker had been tripped. After looking at our electrical panel, he informed my wife that he would need to replace the entire electrical panel, at a cost of $ 8,440.75, which would require financing.
So since we were incredibly flabbergasted at this price, not to mention the fact that all the other electric in the house was fine, we opted to contact another electrician.
The new electrician, Brian Azevedo (925−383−2269), took one look and identified a bad breaker in our electrical panel. He replaced the faulty breaker, and rerouted a few other leads so that the phase was set up correctly. All this plus troubleshooting a faulty light switch at a cost of $ 200. Needless to say, Mister Sparky are obviously not concerned about recommending their customers spend an astronomical amount for a very small issue. They are scum and should be avoided at all costs!

Jeff came out to my home this past Monday. He was very professional and thorough. He asked, «What ya do». I was like «Nothing «. It was so funny the look he gave me. I want to apologize to him as well. I have the most inconveniently located fuse box on the planet. One needed baby hands to get to it. Jeff wrestled with it and saved the day. We had power again. Cheri, was extremely nice and accommodating I appreciated all the work. If I could bake I would bake them a cake. I will definitely use them for my upcoming project.

Had some outlets not working at my property in Concord. Talked to Cheri on the phone, she was really friendly and scheduled an appointment for me. Today was the appointment, scheduled for 1 — 5pm. The assigned electrician was stuck in Oakland on an earlier job and could not make it to me. I talked to Cheri and she assigned another electrician named Jeff who was coming from another job.
Jeff arrived at the new specified time and quickly went to work troubleshooting the issue of the non working outlets. He explained possible issues and eventually found that there were some tripped GFI outlets causing the subsequent outlets not to work. He reset them and didn’t charge me for the troubleshooting and resolution of the issue because of the late appointment. I was very happy with Jeff’s attitude, explanations, and work and would recommend him. Thanks Jeff and Mister Sparky for your help, will contact you guys for future service

My experience with Mr. Sparky was excellent from start to finish.
I called Mr. Sparky to make an appointment to install 3 motion security lights.
When I called I was greeted by their customer service Rep «Cheri» who was very helpful and professional in scheduling my appointment.
I then received an email and phone call regarding my appointment and confirming the date, time and work being done.
The email was great because it showed a picture of the techs doing the work and their customer service rep that assisted me in setting up the work.
The day of the scheduled appointment Jeff called me to confirm our appointment and the work that was being done and was also very helpful in answering all the questions that I had about how the lights were going to be installed.
Jeff arrived along with another tech Daniel on time and dressed in a professional manner and ready to work.
Both Daniel and Jeff were great always keeping me informed of the current work being done and also giving me great input on how to set up and place the security motion lights for better coverage.
After all the work was completed they did a walkthrough with me and showed me the work they did and explained the functions of the security lights. I was very happy with the work the techs and with the follow from Cheri.
I would highly recommend the work done by Jeff and Daniel from Mr. Sparky on time clean and professional and the before and after work was A+.

I can’t say too many nice things about Robert and his crew (Hector & Steve). They did a complete re-​wire of my house. They show up on time, do all their work with care and good humor, They not only keep their area clean, but they take pains to clean up at the end of the job. They do their electrical work, but keep their eyes open for other issues. I knew Robert from previous jobs and his work has always been excellent, but he is also a great team leader.

Awesome service and very honest: We had an electricity problem, so contacted several electricians for a quote. We chose this company for cheaper travel fee. Their service was great too– they made confirmation calls before the service guy leaving and gave ETA, and he arrived on time. Even though I gave a hodgepodge explanation of symtoms, he found the real cause and solved the problem instantly, and even didn’t charge travel fee. Also he kindly explained why those problems were happening and how his fix eliminates those.

My experience with Mr. Sparky started out poorly. They originally scheduled a 4-​hour window to assess my issue. The morning of the scheduled visit they called and said an «emergency» came up and they’d have to reschedule. OK, stuff happens. We rescheduled for a few days later. Come the end of the window I called and they told me they weren’t going to make it within the window they gave me. At this point I was thinking these guys were flakes and was ready to be done, however I spoke to «David» who apologized and said he’d waive the $ 39 estimate fee. OK, I gave them one more chance and reschedule yet again. This is where everything turned around. Nick P. called me within the new time window and showed up on time. Young looking guy, super nice; friendly, respectful and really seemed to have experience. He quickly diagnosed the problem for my non-​working landscaping lights — turns out I had a bad timer switch box and an outlet box that was not optimal. Nick gave me an estimate of $ 600 for parts and labor but said he would do it for $ 300, half off because of all the problems I had. He had to order parts and came back a few days later to finish. He finished the job in less than two hours and did great work. When it came time to pay he apologized again for all the hassle and said Mr. Sparky decided to do the entire job at no charge. What?! No charge?! Nobody does that! He wouldn’t even let me tip him. I have to say after a rocky start Nick and Mr. Sparky came through big time. I’m so happy that my external lights are working again and the outlet box is now set up properly and water-​proofed. The next time I have need for an electrician I’m definitely calling Nick at Mr. Sparky.

I am in disbelief of the negative reviews after what went on here today. OK, they said they were coming before noon and didn’t get here until 4PM but they called to let me know of the delay several times. You are not going to believe I don’t own stock in the company when you hear this– after 45 minutes the guy (David) says I found you power outage problem «It’s a PG&E problem… the power to your house has lost a phase… bye and no charge» WHAT. no charge? David said when we are this late we don’t charge. Well I’m guessing they just bill PG&E as PG&E said yes it was their problem and fixed it during the night/​same day. None the less, I give Sparky’s the big 4 stars big time. You are welcome to contact me to verify this story anytime. Bo

I called Mister Sparky on a Sunday I didn’t expect anyone to answer the phone, but to my surprise a polite woman answered and after explaining my issue with some outlets not working she informed me that a technician would return my call within 30 minutes. A technician called me back in about 10, he informed me that he could be at my home in 30 minutes. Jeff arrived promptly at my home within that time greeted me at the door and even put shoe covers on his boots before he stepped into my home. We sat at the kitchen table and explained everything that he was going to do and presented me with a straight price to diagnose and fix my issue. I agreed to the price and he got started, walking me through everything he was doing as he went though my electrical system. Amazingly he fixed the issue quickly and assured me that it wouldn’t happen again or he would come back for free. On Sunday even on Father’s Day I received excellent service, I would highly recommend Jeff for any electrical work in your home. Thank you Jeff at mister sparky.

Mister Sparky has very high prices. I think their price book has a page for each level of income perceived by the technician. $ 315 to replace one single 15 amp breaker. $ 4100 to swap out an aluminum buss bar breaker box with a copper buss bar breaker box. I know most folks can’t do the work themselves but most folks can’t fork out $ 4100 dollars either. Go ahead and post what Mr. Sparky charged you for 15 amp breaker swap or a panel replace. I think we’ll see Mr. Sparky charges based upon how much money they think you have.

WARNING! Elder Abuse. This is absolutely the worst company I have ever dealt with. I would give «0» stars if allowed. My aging parents were told by Benjamin Franklin plumbers that they should have their electrical panel looked at for an update. They referred my parents to Mr. Sparky. Mr. Sparky came for a couple hours and charged the $ 10,000. One month later my father passed away and we put the house on the market. When we had our home inspection, the inspector was appalled at the botched job that Mr. Sparky had done. They did not pull any permits, the tore a hole in the wall and did not patch it and they also messed with the electrical panel which by law, if updated needed to be moved due to the gas line. To make things worse, the owner, Paul Parker, would not return any of my emails, calls, or see me when I went to his office to speak with him. This guy is a coward. The end result is that it took them a year to fix the scam of a job they did to my parents house. Do not hire Mr. Sparky Electric, or Benjamin Moore Plumbing for that matter… they are crooks!

I had mister sparky come out and restore power on a three day weekend, he had to come out first to review the damage from an unfortunate u-​verse installation error, and restore power. Then he returned the next day to complete the job which included sheet rock repair and texturing.

This is what happened:
1. The lady over the phone told me the charge for «coming out» is $ 39.00 (so called dispatch fee) If I used their service, this charge will be waived.
2. The time window for arrival is 8:00 — 11:00 a.m. The electrician called at 10:30 a.m. said that he will be there at 11:00 a.m. in half an hour. He arrived on time.
3. I showed him the «problems» or the areas that he needs to work on, which is two switches did not work in the kitchen, one light didn’t turn on consistently in the hallway, one light in the bathroom doesn’t turn on at all. That’s it.
4. He wanted to go over the charges before checking anything. It sounds reasonable to me.
5. He told me the works that involved would cost $ 375 diagnostic fees which MIGHT include the repair. The diagnostic fee is defined in a very ambiguous way. Does it include a labor or material fee? Is it the final price for this job or if there might be any extra costs to the repair? I understand job varies and depending on the extent of the repair, the labor and material might vary. The term diagnostic fee is not clearly defined is the reason I did not use this company.
6 I paid $ 39 to the electrician and we said goodbye to each other.
P. S. The electrician was a nice guy though.
My whole good day is wasted.