MS Wireless

If I could give a minus five star I definitely would. This are the worst thieves I have ever encounter in my life.
I bought an iPad case there while searching for the perfect one inside the mall.
Few minutes later found the perfect case for me, bought it. Went to return the other morning and surprise surprise: they tried to give me a check refund for 14 days, when the receipt says specifically that refund were given in the same form of payment used when I purchased.
I talked to the assistant manager, an Asian rude dude that didn’t even talked to me directly, I guess afraid of me?! Lol
I explained to him what the receipt says and what the guy who sold me, told me.
He went back and forth and kept saying the same thing over and over. I told him I would only get cash back, since that’s how I had paid originally.
He threat me to call the mall security and I said I was going to call the police too.
They simply didn’t care about solving the problem at all and the excuse was: «our cash register will come up short at the end of the day». Seriously?!
I contacted the att corporate office which never returned my call.
Be aware of these crooks. They rip you off!
Also I would like to give a minus five star to the concord police department who handled the situation even worse by acting like if I was the one causing problems. Bcuz I was trying to enforce my rights as stated on the receipt I even showed them. These cops are horrible. They simply assumed I was causing problems and didn’t even want to listen to my claim. Afterall I was the one who called them, not the store.
DO NOT TAKE YOUR BUSINESS TO THIS STORE UNLESS U LIKE TO BE MISTREATED AND RIPPED OFF.

ZERO stars. This location tried to charge my fam for things they don’t need — like $ 300 worth. Went to a real ATT store and they fixed it by refunding the charges. Shady shady shady.

HORRIBLE, STAY AWAY! Had a similar issue with the review below (sandy p. 5÷30÷2013). The store tries to bill you separately WITHOUT notifying you!
Here’s the story — went to the store for my 2-​year upgrade, things went fine (although felt shady about their way of doing business and all the paperwork). Turns out they will automatically add a «Cell Trade Up» plan to your purchase, basically lets you trade back your phone for 75% of the price (another way for them to rip you off!).
Noticed these charges on my credit card statement — calling my bank to block the transaction and definitely speaking to their corporate to refund my charges. As far as I know, my signature on the contract only authorizes the charges due at the time (taxes for phone). There was no term/​authorization sheet to sign for the monthly fee, so this practice might even be illegal!
Worst of all, the salespeople NEVER mentioned it to me at all! I am going to complain to AT&T corporate because this is not how an authorized dealer should do business, watch out MS Wireless, you are going down.

Buyer beware! I purchased an accessory with cash from this place then they refused to refund in cash. Have to wait for a check from the main company. Will never shop here again.

Don’t shop at this location at all! the Sales People here are very fraudulent and will change your plan around in order for them to make extra money for themselves! Business in here is shady, they don’t have prices on there phones so instead they try to sell you a phone at a way higher value then the suggested retail price to earn even more money and they add extra features on your account to to earn even more money not caring for the customer at all, make sure you make credit or debit card purchases here for and easy refund because if you pay cash they will send you a refund check in about 21 days after it gets processed, My best suggestion is to go to an actual corporate store this location needs to go.

Buyer Beware!
This place touts itself as an AT&T authorized representative. We have 3 cell phones through AT&T. 16 y/​o daughter drops her phone in the toilet, we head out to the AT&T STORE (as proudly emblazoned on their store mast head) to see what plan roll-​over/​new equipment options are available. Perky little Miss Thing sales rep advises we have a roll-​over upgrade available on our plan. We proceed to select a new phone for me (plan is to give 16 y/​o my old phone). Ask if there is any problem using my existing SIM card in new phone — Miss Thing sales rep says, «no problem’ and installs my old SIM card in new phone for me (I’m technically challenged). Hubby proceeds to sign ‘routine paper work regarding rebates’, etc… SIX MONTHS LATER here comes collection notice from MS stating we are in violation of «equipment contract provisions» b/​c we did not register and/​or USE blank SIM card that came with new fone for 6 months as required in contract. Huh? Sure enough, Upon review of fine print we were to have used blank SIM card for 6 months and now we owe them $ 175.00 for having failed to do so! Can you say Extortion??? I’m heading down to duke it out with store Manager and will report if this is not resolved satisfactorily. I mean really: They can dictate which SIM card I use in my phone? Sales Rep installs my SIM card INTO new phone without mentioning that by doing so I am violating store’s own contract provisions? REALLY???

Stay far away from this place. I went there to have my existing cell phone number ported over to the account my husband was using. First the guy who was helping us told me they couldn’t do that. What?! That’s against the law. When we asked to speak to the manager, he immediately said, yes he could, proving the first guy had no clue what he was talking about. They did some ridiculous thing where they activated a new line and said my old line would port over automatically. Didn’t happen. After calling three times, I was finally told to call At&T themselves, who told me I needed to go to an actual AT & T store to have this happen. Why didn’t the idiots at MS Wireless tell me that to begin with? Finally got everything straightened out at the AT&T store on King St. in SF (that place was great, BTW). The person who helped me there immediately rolled his eyes when he saw my receipt was from MS Wireless and proceeded to tell me they are one of the worst «authorized dealers.»

This place is located in Sun Valley Mall in Concord. I went in to look for a case for my iphone and purchased it at their store. The staff is ok. I should went to the AT&T store itself because they have better service. The problem this store has is when you return they should point it out to you that if you pay in cash that they don’t refund you back in the same form. You supposively will recieve a check within 21 days after the refund is stated. Gues what thats all a lie!!! When I called to let them know the talked to you as if you are stupid then the kept sayimg that it was taken care of when long and behold it wasn’t…Then when you call them to let them know they don’t really care about the problem and they just tell you to call the corp. office… And that was the store manager that told me to do that and that he can’t do it but he can only email it… All of them seem to have a different story to tell you. Because they say that they can’t see what the last person sent or nor can they see it on their end of the computer when you actually can… They can be rude when you go to the location… Never smile… All in all if you really want to get any type of accessory or phone just go to the retail store itself… Because MSWIRELESS almost seem as if they don’t want to help you the bloww off peolpe, and etc…

Never use these people! It’s one of the cell phone kiosks in the mall. The people who work there have no idea what they’re doing. They sold me a cheap phone for way too much money. When I returned it the company itself has taken over a month to refund my $ 125. Terrible customer service if any! I hope they go out of business!