S.C. Overhead Garage Door

We have a roll-​up door on an apartment building which somebody crashed into on Christmas eve. Saul came out on Christmas morning and got it back on track and operational. Ver reasonable and responsive

Saul installed my garage door 2 ½ years ago (see photo). Clearly, this can’t be the work of a professional as you can see a gap on the right side. I didn’t notice the gap, but he came back a year later when I had him install the garage door opener. He didn’t say anything about the gap. A few months ago, small animals started coming into my garage, through the gap. I called Saul to make an appointment. He said he’d charge $ 130 to come and fix his mistake??? (note that he installed the garage door). Our appointment was Saturday, ⁵⁄₉^th at 9am. The night before, I asked if he was sure to come. He said yes. By 11 am Saturday, he has not shown up and with no phone calls. I called him, and he said he couldn’t get the parts. We made another appointment for 6:30pm Monday, ⁵⁄₁₁^th. Again, he did not show up. Frustrated because of lack of respect for people’s time, I called another garage door service company. All Bay Garage went out of their way to see what the problem was. They fixed the gap (NO PARTS NEEDED), realligned the garage door because it was opening flush to the ceiling. This would have caused an accident in the future (and only a professional would have known that). My cost for all service including adding lubricants? $ 89.00…and ALL BAY GARAGE DOOR showed up for the appointment on time.

I need some help repairing the NEW door these guys purchased and installed in October.
First, the door would not open mechanically without jamming, making a ton of noise (grinding sound).
Second, when it rains, the water gets trapped in the «Special Bottom Piece to Seal» (direct quote from the proposal). when opened, water pours all over the ELECTRICAL mechanism/​sensor for the garage door– not a good thing.
Now, the door randomly opens itself — I think because it does not close properly at the bottom (you can see how crooked it sits on the ground).
We called and Saul was great to schedule a time to come out and look at it. Then he got here. (This was in December– two months after it was installed)
He fixed the jamming problem by cutting a metal piece off the door itself. It was too long and was hitting another piece of the run, causing it to grind/​jam.
It appears that the door is the wrong size and they had to cut deeper into the ceiling of our garage (cutting through the fire blocking) just to get it to fit in. Now the door will open without issues. Yay! We also became aware that our fire blocking has now been compromised due to an oversized door slapped into our garage– as specified by a licensed inspector as a fire hazard and not desireable. Boo!
As for the «Special bottom Piece to Seal” — he tells us there is nothing he can do. We asked him very clearly, «Are you saying this is working as intended?» he says clearly «No.» I don’t understand refusal to repair it when it is spelled out in the proposal, and then acknowledged by that very same company that it was not working as intended.
This last week I have come home (in the dark) to an OPEN garage door twice.
I am at a loss, and terrified when I come home alone hoping there is not an intruder inside my home and that nothing was stolen.
This is bad business at its finest. I am willing to work with Saul and negotiate a price to reinstall a PROPERLY SIZED door that SEALS OUT RAIN and OPENS PROPLERLY. Instead, he refuses to fix what was already paid for. Clearly he does not want to work with the shotty door he purchased and installed, otherwise he could quote us a price instead of refusing to help us.
Save yourself the headache, stress, and fear. Go with someone else.

Saul did it again. He should change the name of his company to Dr. Doors. The wheel of the door came off the track and he fixed it in less than 20 min. He also called me the next day to see how the door was doing. He is the only guy I would call to fix my door.

Saul was wonderful. I give a 4 stars since he came late but he got the job done and was real nice! Thanks Saul!

Saul just started his own garage door company, is very responsive and a nice guy to boot. I called him on a Thursday night after discovering our garage door spring had broken. He drove all the way from East Bay somewhere over to SF to fix it, had another remote for me and got it finished quickly and efficiently. All for the low price of $ 120 for the spring and $ 35 for the opener. Kudos, Saul.