Scandinavian Designs

Attempted to buy a statue head and pilar today and the salesman literally turned me away saying there was no one able to carry it to my car and I had to come back tomorrow. I’m not free tomorrow. The salesman turned his back on me and walked away while I was still talking to him. Total turn off.

This store had what we were looking for. Appreciated the sales clerk not pushing just showing us features and letting us decide. Chairs we wanted were available and delivered to our door for a reasonable fee.
Loved the no hype and let the product sell itself.

I needed a real bed. For the last 16 years I have been sleeping on just the frame and box spring. It was time to grow up and get a bed. After a bad experience and a 5 week wait at another store we tried Scandinavian Designs. They have a huge show room and tons of items that were marked down «as is» floor models. We found a great bed on Friday and it was delivered on Monday. The sales lady was super friendly and helpful. The delivery guy took his shoes off without being asked (we just had our floors refinished)! This experience was night and day different than were we at before.
What did I learn today? A solid wood bed makes me feel like a grown up with a job.

I was mislead by the dales person that helped me pick out very expensive furniture. He told me that their sales promotion they were offering that takes $ 100.00 off each $ 600.00 spent. I racked up $ 5,000.00 worth and after getting my information, was told by his supervisor that the promotion did not apply to the $ 4,000 loveseat
Only certain items! I think this is poor customer service, false advertising, and poor business practice.

I love their furniture, very high quality and extremely modern. The sales staff leaves a lot to be desired. My experience at the Concord store has been terrible, very unprofessional people who clearly don’t want to be there. Look if I am spending thousands of dollars on a piece of furniture I want my ass kissed even if you are having a bad day — ok?

I have been purchasing furniture from Scandinavian Designs for over 30 years. They are the only furniture store in the area that has modern timeless furniture as well as other designs. Almost all of my home is furnished in Scandinavian Design furniture. I recently purchased a bedroom set; Lin the salesperson was wonderful, the delivery was prompt, it came at the time promised and the delivery people were very nice and customer service focused.
The one thing I LOVE about the store is their sales people. Before purchasing our bedroom set, my husband and I decided to check out some other furniture stores. We were met with obnoxious sales people trying to get us to purchase more and higher priced items. They showed us furniture that wasn’t even close to modern and made up stories about the furniture and bragged about how they knew best. One sales people were actually upset once we told her we only wanted on item, at that point, the service dropped a few levels.
With Scandinavian Designs, they let you look around and will check with you if you need any questions answered. When you say no, they leave you alone and will check back a little later. They don’t push you to buy what you don’t want, but will tell you about the furniture and let you make your own decisions. I never realized how great they were (since I always shop there) until I shopped at several other stores.
I highly recommend this store, especially since they have furniture quality and prices at all different levels and the only great modern/​contemporary furniture in the area.

I’m giving the store two stars based on my interaction with the delivery service. The store portion was fine. I needed either a sleeper sofa or a futon. Went in on a Tuesday, about an hour and a half before closing. There were one or two other people milling about. The look of furniture and rugs was interesting. Did not experience any snootiness of service staff as mentioned by others. Was helped by Lin. He was nice and showed us what we needed by price range, was patient and friendly. I ordered calam futon with a delivery which costs $ 85.00.
So here we go: the delivery guy called on the day before delivery, as was mentioned by the store, with a time window for next day delivery. It was a four-​hour window so it pretty much eats up good chunk of your weekend day if you are doing it on a Saturday. They deliver to furthest points first and work backward. Since I am in Concord mine ended up being a bit after five. I mean windows are windows, somewhat a big window, but whatever. I called the store and one lady didn’t want to give me the delivery guy’s number under «story policy», I called back and another lady gave it to me straight away. I spoke to the delivery guy and he explained to me the timing, etc.
So they get there a bit after 5 pm. Two guys. And there is a little kid in a cabin of the truck with them. Nine or ten years old. They take the futon off the truck already assembled. Not sure what that was all about. Lin told me to give everything a good look, to see that nothing is torn, out of place, not working, etc. They bring the futon in, place it and go «easy». He gives me a paper to sign. I ask him if I get a copy. He tells me no, my copy is a store receipt. I tell him to give me a minute to look over the futon to which he literally goes «oh come on, now!!!» No, no, no. Game over, pal. Unprofessonal, rude and downright threatening in my home. I tell him «do not rush me, give me a minute!» He doesn’t say anything. Everything looks alright so I sign and give him paper back. He looks mega pissed, doesn’t try to hide it, doesn’t smile, takes the paper and leaves.
Scandinavian Designs, please improve on the quality of the delivery service. As a client I should not be made to feel rushed, threatened or intimidated in my home by delivery service staff.

Was hesitant to go to Scandinavian F., due to the negative Unilocal reviews.
I was so pleasantly surprised!
I had almost immediate help from Jessica, who listened to what I was looking for and guided me to a good area, where to look. She seemed always available for questions and suggestions. I liked a special sofa and a hassock and she checked for availability and delivery on the computer and made sure, that it was in stock and gave me delivery choices. She was super efficient and I liked her service very much.
The delivery person, Brian, called me and said that he could deliver earlier than stated… if I wanted it. Gave me choices. He showed up right on time (which I appreciated very much… being a very punctual person), set up the sofa and was gone.
My experience with Scandinavian furniture was excellent and I will go back in a heartbeat.

This place does not even deserve the mandatory one star!
My husband and I came in looking for a sectional, a recliner and other furniture pieces/​accessories.
No one greeted us nor offered us help despite the fact that there were 4 – 5 bodies standing behind the counter doing absolutely nothing.
Each one gave us the look. You know, that look that says; «we are too good for you and that you probably cant afford us». It seemed that they were racist, snooty and prejudice. It’s sickening to me how people are so quick to pass judgement and make the wrong assumption not knowing what we can and can not afford. Mind you we had a 8−10k budget. After being treated such way, we walked out and once again no one bothered to speak to us. What a shame!
Note to manager– these people are hurting this location’s numbers and are a true misrepresentation of the company as a whole.
After all, you have a 9 to 5 job at a furniture store!
Enough said.

The foks at the Concord CA store have been plenty nice and helpful — this is about the product itself. The assembly directions that came with my bookcase don’t deserve to be called that. They’re so obscure as to be actively hostile, and I can’t find any help or assembly tips online, which this company could easily provide. It seems to me that they make it this hard because they simply want you to pay them for the assembly. I wish they had just said that up front, and saved me time and frustration.

Went in looking for a bunk bed in the middle of a weekday, with my toddler on my hip. Two, or was it three sales associates were behind a long counter seemingly very busy and at first, too busy to acknowledge my presence. I felt like I was interrupting when I asked them if they had what I was looking for. I don’t recall their exact words but I can say that the feeling that I came away with was that I wasn’t worthy of the caliber of store that is Scandinavian Designs. PuhLEEZE. For all they know, I could be looking for one thing but might realize I really should replace my old couch, as I walk through. So why not be nice instead of snooty? It’s really a shame how many people in the customer service industry mistake SNOOTINESS with PROFESSIONALISM. I get that it’s hard to work with the public every day and that we all have bad days, but get over yourself if you think that you’re special because you think you’re an aah-​tist, and too good for your crappy retail job at a made-​in-​China, poor quality, landfill-​fodder furniture store in Santa Rosa. Get over yourselves and have some manners. Smile, make eye contact, and be nice! Regardless of how I look or how amazing you think your coworkers convo is. Regardless of whether or not you think I’m going to buy something. Regardless of your mood. That’s your job and your duty as a fellow human.
I’m sure I’m being overly harsh. Having been in the customer service biz for many decades, it really pushes my buttons when I’m treated this way, especially by older folks who have had enough life experience to know better. It IS a hard job but dang find a different one if you hate people so much.

Poor customer service. Purchased a sofa ¹⁰⁄₂₅ with ETA end of November. No call at all to follow up. We made a phone call on December 6^th. A lady on the phone told that we are suppose to call. No apology. Nothing to be argue with. I don’t blame you if you don’t see the statement on my invoice, «ETA end of November, we will call you when ready for delivery…» Sorry for Scandinavian Design’s failure employee. We will not be back for sure.

Bought some stools here during a sale they were running. Buyer beware. Sale tag that is double sided. Top of the tag says regular price and bottom clearly shows sale price. We think, great we can get these stools at sale price. Both sides of the tag clearly and only show regular and sale price. Second tag is simply the one that typically shows the SKU number and barcode on the back with their logo on the front. Buried at the bottom of the second tag indicates that the price is for the floor sample.
Real bait and switch tactic. They know no one buys one stool. Show a great price. And then hit them with the reality that every other one you buy is full price. Salesperson just used typical used car salesman tactics and makes it seem like that is how all businesses conduct themselves.
These types of tactics show the true colors of a business. They have some attractive furniture at slightly higher quality than IKEA. That’s fine. But underneath it is a real «screw the customer» old school used car salesperson culture. Buyer beware.

This place has has it all for home décor. Some stuff is really expensive but if you look around you will find stuff on the cheaper end if your on a budget. Look for things that are on sale or clearance and you will get a great deal. Also, the quality seems to be pretty good compared to some other places like ashley furniture. If you’re not on a budget then you might just blow your load with the selection this place offers. I’ll be back one day!

I had a positive experience shopping for filing cabinets at this Scandinavian Designs. The staff was polite and straightforward and showed us around the large showroom efficiently. I would give 5 stars but nothing extraordinary happened (no freebies or insane deals).
Overall I find that SD has a wide selection of high quality modern furniture at a wide range of prices from below Ikea to slightly more.

I’m not being dramatic when I say this but I would give a negative 5 stars to this store. They have some nice pieces at reasonable prices but the staff is RUDE beyond belief! They never approach me to offer help and finally after I track someone down for help, they act as if I’m a burden. As if I’m interrupting whatever serious mission to create world peace they were actually hired to accomplish rather than waste their time selling me furniture.
Forget it. Don’t bother. Avoid rejection

I came here to take a look at some furniture and other stuff for the new house. I was very impressed by the staff here no rush selling and very knowledgable about what they sell and told me exactly how long it will take to get the stuff delivered. I am very pleased with this place including the delivery staff. Thanks again Cheers you all

We were looking some for some bedroom furniture and found some nice contemporary pieces here but nothing that me and my wife could agree on. Finally, as we were leaving we chanced upon their sale section and found an amazing set that we actually both loved (wife loved the design and I loved the price). However it was missing couple items and the store put it on hold for us while they hunted for the missing parts at their other stores and warehouse. They assured us that they will either find the parts or get us some replacement from their pocket. All we did was paid a deposit.
Store called us promptly a day later to let us know that they are still searching and will keep us updated. Then we never heard from them for a few days :-(. But by the weeks end they called again and confirmed the set was complete. I was very impressed that the store went through so much trouble to help us with a close out on sale product which was being sold as-​is.
Delivery was great. The guys did a great job setting it up as well. Very impressed!

After receiving a recall letter about a lamp we had purchased we went to the store in Concord and the manager there said «we’re doing you a favor» and said we’d have to wait 3 weeks for a refund.
Extremely rude and unhelpful. We actually went there to buy a desk and to spend 4 times what the lamp cost us. His behavior completely turned us from being fans of Scandinavian design and bragging about your product to never shopping there ever again.
And we loved the damn lamp! Hated to get rid of it but it was a fire hazard per the recall we received.
Shameful!

We recently bought some new dining room chairs at Scandinavia Designs. They certainly weren’t cheap, costing us about $ 1600 for 4 chairs and a bench. It certainly improved the look of our dining room, though, since the last set of chairs were completely shredded by our two destructive cats.
Good prices, good selection… The only reason I’m not giving these guys 5 stars is that the salesperson who helped us out was somewhat short and not particularly friendly. If I were a Doctor, I’d say Asperger’s.