Sears Auto Center

What a horrible customer service. I went here to fix my flat tire today in the morning. They told me pick up my car at 1:30 pm and I got my car back at 3:45pm. And the changed tire had another problem after getting my car back so I am waiting again now.

Have bought at least 12 sets of tires here since 1992 — maybe more. Service has had ups and downs but right now it is up… way up. I have recently bought run flat tires for my BWM 650i… for my wife’s BMW X5… for my 1999 Chevy Tahoe off-​road toy (and wheels and Rancho Shocks)…and a 1967 Porsche that I’m restoring. Different brands but always great service. The manager actually sent one of his employees to another store to pick up a tire we needed last minute before our family vacation. I also bought tires for my other off-​road toy a 1989 4Runner.
I have also had these cars serviced there and we were pleased with the results. I appreciate a mechanic being honest with me and recommending I take my vehicle to a specialty shop or the dealership.
I admit… at one time service did decline somewhat, but at present it is better than I have ever experienced there. The prices are very competitive and hard to beat — important because now we have two teenagers with cars.
Plus I can go get me a brewski at Red Robbins while they work on my car… and my wife can shop at the mall :(

I give Sears a bad review due me calling them several times for the jewelry department, and Sears kept hanging up on me. I called the one in Concord, Ca at the sunvalley mall. I’m upset about this. Thank you, Sheila Margarucci. Email address is

So I make an appointment using their website which they confirm by assigning an appointment number. However when I went to this place I was told that they don’t honor same day appointments. They weren’t sure why the system would allow me to make an appointment the same day and won’t be able to give me another appointment for next 2 days at my preferred time.

I am not very pleased with the service at this Sears Auto Center. I had a 5pm «appointment» for tire balancing. I planned my afternoon around this appointment as I have two little kids. Everything is about timing with kids.
They said your car will be ready in 1.5 hours. So after taking my kids out for dinner and walking through the mall, I go back in 1.5 hours. (That’s plenty of time for a tire balance)
I go back only to find my car parked in the exact same spot not even touched. I asked the front desk the status, they checked their computer and they said «we are working on it and need a little more time.»
I said, «the car is in the exact same spot sir.»
He responded back and said «sorry we had several technicians just leave today and have only two technicians left to work on all the cars.»
I was appalled, and there are some serious management issues going on at this Sears. They said you can reschedule and gave me my keys back. That’s it!
I highly suggest you go elsewhere for your vehicle maintenance needs. Trust me.

Came here for a new battery. Called around basically EVERYWHERE for a battery for my 2007 Cadillac CTS it seems like no one had it, and if they did, it was ridiculously priced. SEARS had it for a cheaper price. Dropped my car off, went into the mall for an hour and my car was waiting for me!!! Guys were great, and after seeing what other services they offer, I will be back!

Ive been here 6 hrs and counting they told me 2 hrs. They have a nice candy machine here I may need it for dinner. Nice tv with remote.

If there is a lower rating, I would give it to Sears. have been a long term loyal customer but am done forever. I would not bring your car here. The customer service is slow and incompetent. Replacing a battery was $ 150, Sams Club $ 100. last Oil change the car was dirty and they never reset the oil change lite as requested. The wait is always several hours if you can get service. 6 cars, 7 years. I would never recommend them for automotive

My first visit here was to get a tire. I had the spare on because tire blew out on freeway. Sear replaced the tire but kept the spare. About a month later another tire blew out, that’s when I found the spare tire missing. Now I had to pay for a tow because I had no spare. The manager apologized and said he would get me another spare tire. It’s been over a month and a half now. No spare yet.
I needed to replace the last tire on 2÷23÷16. So I bring the car in at 11 am, the car is promised back in two hours. Never received a call back from them. I called Sears at 5 pm guy puts me on hold about a minute passes. They hung the phone up. I call Back guy ask for a call back number and name and said they’ll call back. Never called back. I called back five minutes to six and nobody answers the phone.
Don’t not bring your business to the company. If you read the other reviews. You can see they are a bunch of liars and cheats. Sorry for such a long post

I’ll make a long a story short. went into get a tire patched up and a wheel alignment. They informed me that they pulled out a huge nail that poked thru the sidewall of my tire. They tried to sell me a new tire, I told them to put my spare tire on instead.
Then they call back and say that my rack & pinion is bad and that I need to replace it before they can do alignment. I tell them I will just pick up my truck to get work done at my mechanic.
I go to pick it up and they want to charge me for an alignment. My invoicing file papers show no alignment form information. I tell the guy to show me the alignment results paperwork and I will have no problem with paying for it. They come back from the garage and bring out a crumbled greasy alignment form that has a different vehicles’ information on it. No alignment was done on my vehicle. They did not charge me anything. That was fair.
But while driving home, I remember that I installed a new rack and pinion on my truck not too long ago. I call my mechanic who installed it. It was installed less than 3,000 miles ago. rack and pinion has a lifespan of way longer than that. That led me to believe that they were trying to screw me.
Then when I get home, I pull out my air compressor and fill up the tire which they said had a huge nail in the sidewall. I notice a nail dead center in my tread, which is repairable. It had a white circle mark on it like they found the leak, so they marked it. Tire was leaking from this nail only. no air leaking out of the sidewall of my tire!
So, they 1^st tried to sell me a tire that I did not need. And they tried to get me to have them install a new rack and pinion from them and have them install it. When I know I do not need that either. Looks like they just took a knife and sliced thru the rack and pinion «boot», as well as the tie rod «boot». to make it look as if parts are damaged and not in working order.
And then!!! I go back to try and let them make things good with me. Big mistake. The manager would not give me the time of day to even talk with him about my complaint. They have no idea why i was there, i just asked to speak to manager. They give me the run around for an hour and a half. «he is on break, come back in 15 minutes» So I come back in 15 mins. «oh, he cant speak with you right now…» Then he want to set up an appointment for me to come back at 415, which was only 10 mins away. What kind of manager will not speak to a customer?
Im so tired of typing about this… Manager came out and said he would be right with me. Went to go hide in the garage and never came back out.
So long sears automotive… good riddance

Found great price on 4 new tires here. Saved me at least $ 300. Bought & scheduled everything online. But didn’t know it would take 2−½ hrs to replace 4 tires. They did say it would take that long & it did.

I’ve been going here for oil changes a couple times a year for the last 5 years or so and I have no idea why I keep coming back. I should have given up on them years ago. Every experience is exactly the same. They always quote you between 1 – 2 hours wait time and promise they will call when your car is done. They are always AT LEAST two hours late (sometimes as many a 5 hours) and not once have they ever called me to tell me my car was ready. Not once in 5 years.
This last experience was the worst by far. I brought my car in at 12 noon and he quoted me «One to one and a half hours wait». He also promised he would call when it was done. So I went and hung out at the mall for over two hours since i knew it would take longer than he quoted. At a bout 2:30 I went back to check on my car since I knew they wouldn’t call me. Guess what? THEY DIDN’T EVEN START WORKING ON IT YET!
The guy apologized and said he could get someone on it in the next ten minutes and it would be ready for me in about an hour. I knew he was lying so I just took an Über ride home.
Later that day I got a phone call from them. First time they ever called me in over 5 years of visits!!! The voicemail said that my car was ready and I could come pick it up anytime before they close.
They close at 7pm. They left me that voicemail at 6:52pm.

I don’t know why I keep coming back here… scheduled an appointment at 1 pm for an oil change, told me it would be about an hour to hour and a half. Decided to walk the mall while my car is being worked on, came back a little before 2pm and they hadn’t even started working in my car yet! I even showed up 20 minutes before my scheduled appointment! Seriously what is the purpose of having an appointment then!

My husband went in for a new battery. The technicians pointed out to him that he had a screw in his tire, which he did, but didn’t know yet. He was pleased they noticed and pointed it out to him. They told my husband that due to the location of the screw on the shoulder of the tire, it was not repairable. How convenient, they sell tires there. Well, smart as my husband is he got his battery installed and left. Drove over to America’s Tire on Monument Blvd. and they repaired his tire FREE OF CHARGE! Oh, they sell tires there too.

The car did not start without a jump, so went in for diagnostic, assuming we needed a new battery. Sears used to have the reputation for making good batteries, and perhaps still do. The mechanic told us that the battery was OK, but the alternator needed to be replaced. Spent $ 300. The next day the car wouldn’t start, so we returned. The mechanic said that the battery was bad (contrary to the assessment the day before. Spent over $ 100 for new battery. Next day the car wouldn’t start, and wouldn’t take a jump, so had it towed to another mechanic. That mechanic found that a light would not turn off, disconnected the light, and the problem was solved. We spent $ 400 for unneeded new alternator and battery because of terrible troubleshooting.

Went in Saturday for a new car battery (¹¹⁄₇). The price was way decent and it took about an hour. Great, except for the fact that the check engine light was on and the cruise control indicator was flashing (I never use the cruise control). I drive around the lot for a bit and come back; they tell me it’s just an aftereffect of replacing the battery, and that it’ll go away after I drive for 20 miles or so. They were closing for the night, so they tell me to come back tomorrow (Sunday, ¹¹⁄₈) if it’s still a problem.
Well, I drive for about 30 miles, and stop for gas and at the store. I drove for an uninterrupted stretch of 45 minutes in between those stops (just in case my [new] battery needed to somehow charge up). The dash indicators were unaffected. And, more problematically, the engine sputtered when I turned the key leaving the gas station and the store. Fortunately, second time was the charm.
I went back the next day – same ignition and dashboard issues on the way over to Sears Auto. The guy at the counter recognizes me – I think, «oh good, this should be quick” – and I explain my problem. He takes my keys and I head to the waiting room. Two hours pass. I stop the guy from the counter in the hallway that connects the «storefront,» the waiting area, and the mechanics’ work area and before I can say anything he says he’ll have someone run a diagnostic. Mind you, this is after two hours have passed.
Another hour passes; no one’s come to talk to me. And my car’s is right next to the waiting room window and I can see ever-​so-​clearly that no one’s touched my car (apart from popping the hood). So now, I’m standing in the hallway, arms folded, and I stop another counter guy and demand to know why after three hours no one’s done anything with my car and fixed the problem that was caused by their «working» on my car. If there’s a hero in this story, he’s the only one: he calmly tells me he’ll go talk to the manager and see what’s going on once he’s done with the customer he was then assisting. About 10 – 15 minutes later, he calls me out into the garage. He grabs the diagnostician and says the manager will come by to speak to me, too. (I apologize for getting in his face and he’s way cooler about it than he needed to be, saying he would have been pissed in my shoes.)
It takes the diagnostician all of five minutes to diagnose and fix the problem (a blown fuse, of all things, when they hooked up their «memory saver» before taking out the old battery). I then have to ask (again) to speak to the manager (who was all too happy to let me leave without explaining what the bloody hold up was); the first counter guy popped by at that point as well. Something about entering it in to the service system incorrectly, and no one checking on the progress of the job (of which there was, you know, none), blah blah blah, yadda yadda yadda. And at the very end, apologies from the first counter guy and the manager (appreciated for what they were worth) and an offer for a free oil change (written on the back of a business card[!]) which, I must confess, I will probably not be redeeming at any time ever.
Long story short: I thought I was getting the best deal. But if time is money, I may have just barely broken even. Save yourselves.

I had an appointment for an oil change at Sears Automotive. I walked in the door at 2:10 pm and my car was ready at 3:45 pm. One hour and thirty-​five minutes for a simple oil change! I will never bring my car back to Sears for anything ever again! What a waste of my time!

Had a very good experience today. Needed a new car battery. Last die-​hard kept me going for 9 years, so I returned for another. Found the entire staff to be friendly and helpful, and there was no upselling or trying to get me to spend more than I had planned on. In fact, they honored the lower internet price with no problem. I was in/​out in less than an hour.
People…this is sears. No, they don’t have a fancy waiting room, or a shuttle to transport you around, but they do offer a decent quality product at a fair price… and they will stand behind whatever they sell.
Thanks guys for getting me back on the road so efficiently.

I’m standing waiting for appoint for my oil change. There is only one other customer in the store.
Another gentleman walks into the store. So clearly he would be helped after me.
The individual behind the counter finishes with his current customer… Doesn’t say anything to me and goes and helped the gentleman behind me…
When you’re the only African American person in the store it’s really not a good feeling when this happens…
I have never even used Unilocal before in my entire life… I work retail so I actually hate Unilocal… I downloaded the app just to post this review… That’s how uncomfortable this sales rep made me feel

Disappointed with Sears auto service today and this was my first time there. We had a flat tire on our boat trailer. Called to see if they carried a spare tire. First person I talked to said yes. They were closing in 10 mins (6 p.m.) so I asked if they can wait for us because we were on the way. The tech said he would check with his manager and when we spoke to the manager, he said they didn’t carry the tire we needed (it was a mistake earlier), yet they can help us the next day. Made us feel they DID carry the tire, but didn’t want to help because it was almost closing. We went to Pep Boys down the street which closed later (8 p.m.)and carried the tire we needed!