Sport Chalet

Closed, I think. We went to buy something today and there was a piece of construction equipment in front and workmen removing the name from the building. This makes me very sad since it was by far the best sporting goods store in the area. To all the management and employees — best of luck and thanks for such excellent service. Lots of people will miss you.

This store is full of a bunch of knuckleheads. They all sound like they are stoned all the time. Don’t bother calling because you will get transferred from department to department. Almost always you will get to a department after some time but 90% of the time it will be the wrong department. The only positive experience that Ive ever had was the guy that runs the bike department. He actually knew of inventory and prices off the top of his head. Imagine that! Other than that expect to be put on hold while the supposed expert goes to see if they even have the item that you are looking for. I have no idea how this store stays opened.
If this were my store EVERYONE would be shown the door with the exception of the bike guy. They can all go smoke out in peace and without a job.
2 thumbs down!

sadly, this location is closing this week or next. I went in today to buy some shoes and they only have very limited selection. Items that end in 3 cents are half price. There’s a good mix of half priced items and regular price items. They shipped out most of their inventory so not much is left.

I have to say we have never had bad service. We frequent Sports Chalet for all sports played by our household. Every time we visit, all sales associates were able to answer our questions and without attitude. The customer service is exceptional and will keep us returning through the years.
They have everything needed including items for our 5 year old.
Thanks!

I really like this sporting goods store. Not as much as my beloved REI, but I like them better than Sports Authority. Lucky for me all 3 of these stores are within a mile of each other so I can always find what I need for my outdoor activities.
Sport Chalet has a great selection of camping & backpacking gear. Lots of clothes, too. The other night I was on a mission for camping propane & I remembered they had decent prices last time I visited. I noticed they were selling 4 packs of propane for $ 9.99. That’s only $ 2.50 per bottle! At lame-​o Big 5 they charge $ 5 each. I grabbed 2 — 4 packs & was on my way. Now I’m set for a summer full of fun camping trips!
Nice staff too.

TWINNING
My husband was packing our stuff for Tahoe and decided he wanted some snow boots like mine. I had bought them years ago at Lake Arrowhead and didn’t know where he could find a pair. He went to several store and sent me pictures and prices. Most of the men’s styles had laces (mine zip of the front) and I reminded him how nice zippers are when your fingers are cold. Almost ready to give up, he went to Sport Chalet (SC) as a final stop. There, he found boots almost identical to mine and for about half the price as what he’d seen at other store! I think they were about $ 70.
Unfortunately the zippers were defective and we came in to SC together for the return. He’d worn them through the weekend but the zippers wouldn’t stay up — we crossed our fingers for a painless return process. And that it was! The girls working the customer service counter were helpful and friendly. We explained the problem and they refunded the money.
After saying goodbye to the boots we walked over to the sunglass section. We didn’t wait long before being helped and even though we didn’t end up buying a pair, my husband tried on several and the girl working answered all of his questions. She even told us SC can special order any pair that they don’t carry if we have a specific pair in mind (they just aren’t returnable).
Great customer service. Look forward to shopping here again.

Went to three other places and none of them had the speed bag platform I wanted. Then remembered this store. Low and behold, there it was and 30 bucks cheaper than on Amazon. I’ve got to remember this store from now on.

I went into Sport Chalet looking for a knee brace. Curiously looking in the tennis section, I found a racquet on clearance at a decent price. When I asked to see if there was this same racquet in a grip size that I more likely preferred, one of the workers, Roger, mentioned that if any other Sport Chalet’s had it in stock, the product was able to be shipped to a location most convenient for me. I was told of the estimated time frame for when my racquet was to arrive and was called exactly when my racquet arrived. When I went back to purchase my racquet and strings to go along with it, I was told that my racquet would be ready in approximately 4 – 5 days due to the line of order my racquet was behind. Underestimated, my racquet was ready within 2 days. For my first overall visit to this location, my experience was exceptional because of Roger’s customer service.
I gave this review only 4 stars because it was in my final visit, that when I asked to pick up my strung (not to mentioned, already paid for) tennis racquet, the worker could not find it. While waiting for now two of the workers looking for my racquet, I waited, curiously in the tennis section. Looking at the racquets, there was my tennis racquet on the shelf… I had found it myself. Luckily no one else tried to buy or claim it.

My friend was recently in need of some snow boots so we stopped in at Sports Chalet. My first impression was it was neatly organized and seemed to be laid out well, it also didn’t feel overly cluttered and they had some good 60’s tunes playing. We made it back to the shoe department and browsed for a few minutes right as my friend made her selection Michael, who was working the shoe department popped up, perfect timing! After we were done with shoes we looked around in the seasonal winter section (they also do rentals here) the prices seemed to be fair. When we were done browsing we headed up to the checkout counter, along the way we passed a big fishing, hunting and bicycle sections. We get to the checkout line and there is another customer already waiting to be helped, only one person running the checkout and the customer that was being helped seemed to have some sort if difficult transaction. At this point the gal working the counter went to the offices and comes out with another employee, I think it may have been the manager, they ask the guy in front of us if he was paying with cash, he was, they ask us the same question, we weren’t so he took us to the register to ring us up, the other gal was still helping the original guy. From the time we got in line and were out the door was about 5 minutes, and the guy paying cash was still waiting, I felt bad for him. Sports chalet is to other sports stores as Target is to Walmart.

We spent an hour and half getting a snowboard and skis there this past weekend. There were maybe 6 customers being helped including us. And it took a freaking hour and a half. And there were 3 ppl working the rental shop. I’ve seen 3 workers at sports basement serve twice that many people simultaneously in a QUARTER of the time. No matter how busy it is, I’ve never spent more than half an hour getting in an out of a ski rental shop.
These guys were nice but they were not even trying to move fast. It’s like they were all part snail.
On the bright side they had equipment left on a Fri night before a holiday wknd. But never going back.

I went here to window shop for a Jr. bindings for a Snowboard and possibly rent Snowboard boots for my son. I already bought a board, but needed bindings for this weekends trip. Shane was the Sales person in Rentals and he helped me when I rented boots for $ 12.00. The bindings were on sale for about $ 75.00 with 25% off, but it was a little out of my price range. After I paid the Cashier, I went right back and rented the Full Snowboard rental for $ 25.00, as the Cashier suggested. She explained for $ 12 more; you get the Board, Bindings, and the Boots. It was a little confusing because apparently the 1^st boot rental held $ 100.00 deposit on the debit card. Then I was told another $ 300.00 was going to be held if I rented the board too. They somehow fixed the 1^st deposit and I only had the $ 300 on hold on my card. It seemed to work out and the Board and equipment seemed brand new. Thanks Alexis (the Supervisor), and Shane for clarifying the deposits, but you should be more outright when you hold $ 400.00 on someones bank account.

Do not shop here!
Sports Chalet lies about their inventory. If you call the store ahead of time to inquire about stock, they claim to have merchandise in house. When you drive down to make a purchase, you discover they are out of most everything!
The sales help is lame and further wastes your time by wandering around the store to search for items. When you complain to Jamie (the store manager), she can’t even pretend she cares or is sorry for the error.
Sports Chalet has got to be on their way out. Do not patronize this establishment!

I am a gym owner in Pleasant Hill. I went to this store a year ago to check it out. Love the clothes, love the equipment. As I was checking out I was told by a manager that local gym owners get 15% off! I loved the deal so I started buying equipment on a regular basis. Just the other day I told the cashier about my discount I have been getting. When she asked the STORE MANAGER, he told me they never offered the discount. I told him that I have always got the discount. He proceeded to be extremely rude and saying that I have never got that discount (obviously I would know if I have).
He made me feel like I was lying to him! I told him I was planning on spending thousands of dollars in the next few months on equipment and he still continued to be rude. Then he put down my business!!!
I don’t understand why this company is allowing such a rude, disrespectful and unprofessional man to run this store!
They not only lost my business, but I will never refer a person to them again!
Bottom line is you cant give a kid a piece of candy then take it back! That’s poor business!

In my daily travels, i don’t pay much attention to sporting goods stores. Then when I go looking, they seem to be all over the place. And unless it’s Sports Basement or REI, they all pretty much look the same.
I wandered into Sport Chalet recently looking for some «power walking» and gym attire, and on sale. I won’t pay extra for the Nike swoosh and I’m not afraid to get what I need at Target or WalMart (gasp!). The store space is huge and the selection is pretty good. There was plenty of sales stuff, but no match for what I wanted this time around. I’ll keep checking back.

Well, since it seems like there’s not usually a lot of customers here, I’d say it’s easy to get some customer service. I can really only speak for one employee though who is awesome. In the fishing department some guy named Kenny is really thorough when explaining things and was very professionally friendly.
Also, I’d say the prices here beat other places like Sports Authority.
You can get a fishing license here as well.

We came one afternoon to check out their Nike selection for my husband.
This was our first trip here and for some reason he assumed that their shoe selection would be better than others.
It’s clean and organized and so giant in here they probably could have even more shoes to offer.
He found a pair of Nike Shox on sale. The sales guy was nice and fast in getting the shoes for him.
When we went to check out there was one girl wringing people up and answering the phones.
Yet, as we walked through the uniform department, 3 people were just standing around laughing and talking. Maybe they could help a poor girl out?!
He loves his new Shox but we weren’t in love with this store.

This Sport Chalet is huge! It’s very well stocked, clean and organized. The staff are very helpful — I found an item via the website, and since it was the last in stock, it wasn’t easy to find. Two clerks helped me search the racks for it and we found it! Great sales racks, too!

Looked bigger than the SA I had just gone to previously w/​a wider range of things to choose from. I may add they had the stand alone heavy bag that we wanted out in display as well a boxed up one.
We watched the game while we perused the facilities since we already knew we had the heavy bag in a sense in the bag, we didn’t have to go to another store.
Will I be back?
Only if I have to get something and I’m in the area. Maybe I’ll drop on by after I’ve gone into Rasputin or Guitar Center first.

I would agree with the previous review comparing this place with a Sports Authority.
But the one thing they have is the restringing service. It’s the reason we drove all the way there from the city: to have our racquetball racquets restrung. We couldn’t find any place in SF who does it… even better, they do it for free! All you have to do is buy the strings.
The guy who restrings the racquets also gave us good advice on what strings to buy.
We were going to drop the racquets off and come back to pick them up another day as they told us on the phone they were too busy to do a same day restringing; but they guy was really cool and had it done in an hour and a half so we didn’t have to come back!
They will surely see us again in 3 to 4 months for the next restringing!

Brand new big sporting goods store.
I’ve never been to a Sport Chalet before, but if you told me I was inside a Sports Authority, I would believe you. Same concept — carry middle-​of-​the-​line goods for every imaginable sport.
I would normally award three stars, but as a tennis player, I have to give an extra star for two reasons:
1) free restringing offer on opening weekend
2) the guy doing the stringing came from Golfsmith and I know he’s a good stringer. They also gave him a nice new Babolat electronic stringer.
Things I would like to see, on the tennis side:
— more variety of racquet brands carried
— higher end shoes. There wasn’t a single tennis shoe I would buy.
The same observations carry over to running shoes, bikes, and other sports.
Of course, I realized as I walked the aisles that this is their target market. Not the hard core tennis guy who plays tournaments, not the marathon runner, but the average joe who just wants to update his equipment to something decent.