The Home Depot

The absolute worst service ever!!! The people that work here are so confused and rude, very disrespectful they have no patience whatsoever! I bought a freezer and was there to pick it up I got no help at all, the workers basically yelled at me, and the lady said just take the cart and find someone to help you throwing the cart with the freezer at me. I will never come here again I hope all the workers get fired and this location gets shut down as soon as possible. She’s lucky I didn’t sue her

Worst costumer service I’ve ever experienced. These people do not care. Would give zero if I could.

I went to buy a grill that was on display in front of the store. I have a car so was hoping the grill would fit in it. Unfortunately that wasn’t the case. The mam that helped me was very nice and helpful and was helping figure out which was the best way to fit it in my car. Finally after trying for about 30 minutes. The store manager came out and called another associate to go get a truck from the back to deliver the grill to my apartment. I was very impressed and grateful for all their help. The workers that helped were really nice and friendly. I Will definitely be returning.

This place needs to close down lol. No one knows what they are doing and when they do give advice, its rude innuendos that lead us in the direction of the product without explaining how its supposed to be done. Rude. Rude. Rude.

This is the worst home depot I have ever been in! There is never customer support. I have been there several times and optimistically, I went there today to try and buy a mailbox. Of course, the particular locking mailbox I wanted, was several shelves up. And associate said they would find someone to help me, and after 20 minutes I called the store even though I was standing in the store, to ask again for help. After that, I tried to go to the customer service desk to ask for help, and still no one came. This is why I usually go to Lowe’s I will never attempt to go to this Home Depot again.

We needed a fridge for our office in San Leandro. But the local stores didn’t have anything that met both the space and size requirements and was within our budget. Finally the Concord store told us they had one. A floor model that we could get for a steal! A little over 300 delivered for this guy! Great deal, great fridge, great service!

Came in with my husband for miscellaneous items for our home and I was completely ignored by the salesmen on the floor. At one point, I was pushing the cart up an aisle and clearly had that «Where in the world is this item?» look on my face and my husband was walking directly behind me with his face in his phone. A very tall, young male walks by me and says, «How are you doing today, sir?» to my husband. For real? I don’t want to make an assumption as to why I was ignored or why only my husband was acknowledged but even my husband said it was weird and rude. We stopped shopping right then and there and left. Not sure if I’ll be back.

I’m writing this review as I am still on hold trying to place a large order. I have been transferred 4 times and it just keeps going in a loop. Been on hold for 27 min and running. If you want real customer customer service and people who actually care about your needs, go to a local hardware store. Pay the extra for what you need. Time is money! Lady just picked up and put me back on hold. This keeps getting better

This place gets 2 stars from me, I noticed a lot of people are so lazy at the home Depot locations. I was buying a rug and I guess it didn’t have a sku on it so the lady checking me out tells me to look for it on the carpet on each corner while she just stands there with the scanner in her hand lol. I said well I don’t see it she looks at me and says well I need something to scan. My response was so you want me to do your job and go find it? Can’t you look it up on your computer or call someone from the floor to get it for you? Her response was no. Lmao ok lady so I went back on to the floor and of course the Isle was blocked off and I couldn’t get the barcode. Just my luck.
I found a gentleman named Mike and told him the lady sent me down to get the barcode for this rug I’m trying to purchase but you have the Isle blocked off. He said why did she send you she could’ve looked it up or called an on floor sales person I told him she told me she can’t do that so obviously she was just being lazy. He writes the code down and sticks it on the rug I go back and she still complained saying «oh you didn’t find one with a tag?» I about had it and told her go speak with the guy if there is an issue because I’m not going back she uses the code he wrote down and it worked. People shouldn’t work retail if they are that damn lazy. But 2 stars for Mike since he helped me out.

The trick to finding anything at Home Depot is to either ask an employee or use the Home Depot website where it will tell you the exact aisle and bay your item will be located. The only problem with that is you have to know what you are looking for.
I do wish the cashiers were faster.

Typical Home Depot, you get all the stuff that you would expect from a home depot…
This store is pretty filthy even for a home improvement store, I was surprised to see so much staff in a hardware store almost as many as its customers yet no help was offered (they won’t even look at customers in the eye, which might mean helping them out) I almost had to stare one down, just to get some help in this gigantic store that I don’t frequent…
1-​Star for availability of items (Stock) and another for good sized parking lot and that about it…

I came here with a list of need-​to-​haves for my New Year «Spring» Cleaning.
The first thing that I noticed when I walked in were the cashiers by the door who were bundled up in coats and hats.
Poor gals! They have to check in front of the breezy front doorway: (Yet, they were friendly and helpful.
Wandering in to the narrow aisles in search of women’s work gloves, the second thing that I noticed were the mini security cameras at just about every other rack.
Whoa! I wonder what their loss prevention is here!
Ladies, let me tell you, searching for women’s work gloves is like trying to search for the Loch Ness Monster.
Neither exists.
I finally wrangled a male sales associate to help me – and even *he* didn’t know where to look — instead walking over to the men’s gloves where I had just been, then walking me down to the other end of the store — where he was relieved to find a FEMALE elder sales associate and handed me off to her!
LOLOL.
Luckily, she knew what she was doing and she walked me out to the garden department — where it was *freezing* outside where another bundled up sales associate was manning the cash register.
Apparently, when manufacturers think of women’s work gloves, they think (a) PINK gloves (you can find them at Sears @TheOriginalPinkBox. SRSLY. Pink Box.) or they think (b) women = gardening.
Sheesh.
Luckily, they had a small pair of gardening gloves that fit me and that the sales associate assured me were the only women’s work gloves available (She’s right. Even an extensive internet search brought up nada). Unfortunately, when I put on this pair for the first time the other day, they began to unravel at the seams before I had even had a chance to use them!: (
The seasoned sales associate proceed to lead me throughout the store to each aisle where I picked up the rest of the items on my list.
Check out was a miss! Listen up!
We didn’t see a line, so we walked up to the checker at Register #2. All of a sudden, a gruff guy starts yelling at me, «Hey! We’re all in line here!» I turn around and see a couple of other gruff guys standing in between Aisle #19 & #20.
Apparently, if you’re a regular Home Depot shopper, it’s «understood» that the line forms there.
How about some signage, people?! (According to the sales associate who helped me at self checkout when I moved over there, a *small* sign does exist, but he shrugged like he couldn’t do anything about it.)
After this experience, I will most definitely drive out a few miles farther to go to Lowe’s, rather than shop at Home Depot. The selection, service, and overall quality at Lowe’s surpass Home Depot.

Pro: Supply (A+)
Con: Service (F)
The Home Depot is the best hardware store if you know what you want. If you need help, it is the worst.
Employees tend to reluctantly help as if they have better things to do. I have seen this over and over and have actually found myself feeling guilty for not having smiled enough to engage in a pleasant conversation with an employee, as if it is my job to help the employee instead of the reverse. Their abysmal service, and I’m guessing corporate culture, is the reason I never go to The Home Depot unless I can’t find what I need anywhere else and don’t have time to order online.

I made another bad mistake today and bought a Hampton Bay (Home depot store brand) light fixture. I had the following delightful experiences:
1. An entire wall filled with T5 fluorescent lighting on one side and one single brand of individually packaged $ 10 T5 fluorescent bulbs on the other hidden away. I asked the clerk and he said «Yeah I know.»
2. ANOTHER piece of garbage mounting kit with screws made of metal so soft that they should have been marked «instastrip» I gave up after stripping out the 3^rd screwhead and went to Ace to buy some that you could actually use with a screwdriver.
I cannot even estimate how many lifetime hours I have lost over F&%*ing Home Depot products and their unbelievably low quality. I would GLADLY pay WHOLE DOLLARS to get a screw that cost 12 cents instead of 1 cent and actually be able to use it to screw something into the wall.
In addition I’ve had enough with instacrack electrical switchplates, instabend pry bars, (this one was unbelievable) and… this one was last week… a can of Swiss Coffee latex paint that was so old that there was hardened skim all over the walls of the can so I had to spent an extra hour trying to strain out all the dried paint and put it into a new can.
I’m DESPERATE to buy quality building supplies. I’ve tried Lowes but they aren’t any better. The best I can do is get good stuff online when I can and hope I don’t have any lighting emergencies like I did this time. If anyone is reading this from Home Depot who gives a damn, PLEASE put 12 cent quality screws into your packaging and charge me more. The amount of time I have wasted fighting these atrocities can never be returned to me.

So after doing a little online research I knew i was coming in to pick up one of there great webers they sell. I needed a BBQ and Webers seem to be the best brand and lasting the longest .
So I came in to ask a few more
Questions and get some accessories for the BBQ I choose and I had to say the customer service here was amazing. The lady who helped me here in the BBQ not sure how to spell her name Charmaine a 15 yr vet of Home Depot was amazing. Helped me with all my questions and helped me pick out all my accessories. She was very wonderful and nice and just had great customer service .
The other nice thing a it Home Depot is if you don’t own a truck that can carry what your buying out of there, they can provide you with a rental to help take what ever your buying. Which I ended up using to take home my BBQ. I believe it’s about 30 dollars. But I also had great customer service with another worker named April she was very nice and just helped me out great and made the processed go by nice and easy. She was very friendly too with great customer service. Definitely a place I would return if I need any more home
Things. Thank you !!

If I could give negative stars I would. I have been a Home Depot customer for over 20 years. A HD card holder for over 10 and this place made me cut up my card and go over to Lowes. Not only did I used to use HD as my main source for home repair supplies, but I’m a contractor and will NOT be doing business here ever again. They have the most unprofessional, rude, complacent employees I have ever come across. Granted, not ALL employees are like this but I have been there dozens of times and have always had a bad or subpar experience.
Do NOT go to the flooring «experts «especially a woman who’s name rhymes with Kathy. Terrible service, doesn’t listen, no follow up and no clue.
OSH, Lowes, Sears and ACE will get my business from now on!

They are pretty good over here. There is a really nice outdoor patio area where they have plants and flowers. Inside can be quite confusing at times. My friend and I had to ask two different employees where the curtain rods where. Once we found the curtain rods it was no problem at all. They do have a self checkout available, I didn’t opt for that option.
There is also a food truck out in front near the main entrance to the store, just not quite sure what the hours. It would appear this food truck sells your typical basic items.

TL;DR: It’s the Depot! I get most of my home repair/​improvement stuff here.
Not really too much to say about this place. Its not the largest home depot I’ve ever been to, but its not the smallest either. It has most everything you could want available on the shelves or floor: major appliances, paint, blinds, tools, etc.
I’ve probably dropped a couple grand here over the course of the last year after having bought my first house. Usually my trips are pretty quick in and out, as I am something of a tactical shopper, but it can be fun just to peruse and get an idea for future home improvements.
They have a decent garden section, good flowers, which I’m looking forward to planting next year (if we get some gosh darn rain and I can start watering my yard again).
The staff have always been friendly and accommodating, helping me find what I need. I remember one night we came in late ish on a friday and bought like 14 gallons or so of paint, as we were getting ready to do the whole interior of our new house. Pour fellow behind the paint counter was swamped, but still managed to help us get all the custom colors we wanted, even if we could provide him with the proper color codes.
I will continue to patronize this store, and possibly use their contractor referral business in the future. Feel comfortable giving them my business.

Think long and hard before purchasing a major appliance from HOME DEPOT.
15 days ago, I went out to the garage to find a river of water flowing from under the freezer. Once again, the freezer from Hell is broken. Yes, this is the same one from Concord Home Depot that we bought 2 years ago and was sick last year. Thankful that we had an extended service warranty, we called the 1 – 800 number that promised us 24 hour response. Well, the response was that they notified a service guy who would contact us about fixing the freezer. Service guy showed up 5 days later and pronounced the freezer dead and not repairable. He says Home Depot will contact us in 3 business days about replacement options which puts us to Monday of the following week.
Hearing nothing in the allotted time, we again called Home Depot. Call was returned the following day — again, we were told that someone would contact us to discuss options. Nope, didn’t happen. But we did get an email asking us to fill out a customer satisfaction survey regarding the successful repair of our freezer. Called them again this morning — told that someone will call us in the next 4 hours. The end of that time period was 6 hours ago.
So now we must wait over the week-​end to Monday. I will lay you odds that they tell us that they will replace the freezer, but they will need 5 days to order it and arrange for delivery.
We are through with you for any and every thing we could ever need to purchase from you, Home Depot!

This Home Depot location is dirty, disorganized and generally a bad experience each and every time I have been there.
My expectations have gotten so low, that I usually go to Lowe’s instead.