The UPS Store-Concord

This review is only for online printing services. This store is listed on the corporate site and I was able to send them a print job. However, when I went to pick it up, I was told that they don’t have a corporate printing account and couldn’t print my job nor could they send it to another store nor refund my money. So, don’t order online jobs from this store.

I frequently return packages to Amazon and I always come here to drop them off. Usually I stop by after work, around 6:00ish and I’ve never had to wait in line. Its an easy process and the staff has always been helpful. Never had any issues here.

Normally I go In the mornings when the most competent and kind ladies are there to help me but not this time. I arrived around 6:20pm on Thursday evening to make copies but the store was already busy with customers so I waited until the young man was finished with other customers around 6:30 (which is normal closing time) and told him what I wanted to make booklets front to back copies, He seemed perplexed and started doing it manually for me, when I told him I wanted to do it automatically so it could collate and staple he said this was the only way he was shown how to do it. I tried showing him but he kept saying you have to do it like this. Therefore I had extra copies that were unnecessary that I eventually had to pay for in the process of teaching him how to use the printer… not to mention the printer jammed In the middle of a cycle and it took him 5 minutes to fix it and then told me it cancelled your print job and I had to start over because I couldn’t re-​collate what had already been done. I didn’t think I was going to have to pay for that error but I did. Not only did I have to print my own job, because He had no clue, but I was now going to pay for all the extras even the ones that were not my fault? All the while being told that he can’t miss his bus at 7pm because it was his only ride home. As 7 pm approached, the time his bus was coming as he mentioned a few times, we were hurrying to make our booklets. It is not my problem as a customer to make sure you catch your ride. That’s like saying I had plans after work at 7, I gotta go… you help the customer until they are satisfied and the job is finished! THE WORST CUSTOMER SERVICE! Then on top of everything he proceeded to charge me for 328 something copies, which in order to pay to get him out before 7, he took the key back to the printer to check how many copies which in turn stopped the process yet again. All the mistakes and then some, and I said I’m not paying for them because they were not all my fault. He called his boss in front of me explaining what was happening including that he was ticked because he was gonna miss his bus. Then said I must have been getting a discount from the ladies in the morning. Reality was I was using a coupon that Safeway had on the back of the receipts. Paying .39 cents for one color side was a lot.
But I wound up paying $ 156 for 10 – 7 page booklets and 14 – 8 page booklets. The math didn’t add up. Which explained that he was just counting what was on the key. I told him I’m not paying for his mistakes when the paper jammed and we had to start over. He said ‘I Didn’t Mess With Your Shit!’ That was the last straw… I proceeded to tell him his customer service was horrible and you don’t EVER USE PROFANITY with a customer or pressure them because your ride is coming or you have to leave by a certain time. He continued to argue with me… Needless to say in order to get my booklets I paid the full amount and left at 7:02 he got back on the phone with his boss as we left because I told him I would be calling his boss… and had I done the copies manually, I would have been there until at least 7:15. One color copy back to back page was .78 cents.
That’s a total rip off. Worst Service Ever!

I wish the lady with the blonde hair would have stayed at this location this place is rediculas without her

I have generally received slow but effective service at this location but felt the need to write this review today because this is the 2^nd time in the last month that this location has not honored their posted hours. This is unacceptable. I should not have to call to make sure that a company is open when they say they are going to be open. Their posted hours for Saturday are 9:00 — 4:00. Twice I have arrived at 3:30 on a Saturday to find that they have closed early.
This is completely unacceptable for a business that specializes in mail and shipping.

I had a terrible experience in here the other day.
I needed to make a return to amazon, and the most convenient way for me to do that was to print out a UPS shipping label at home and return my merchandise to a UPS drop off location. I thought that was going to be easy… nope!
I get in the UPS store on a Tuesday, mid-​afternoon. The lady at the counter was doing some notary stuff for a couple. I get that. However, to do the whole process (I walked in as it was happening) is extensive. I stood there, along with other irate people with other amazon returns and holiday merchandise for about 15 minutes.
Normally, I wouldn’t get angry but what set me off was that the customers could hear other employees in back laughing and giggling. At this point, the line is going out the door and people are walking out because this is taking so long. If you have a line GOING OUT THE DOOR, on the middle of a weekday, you need all hands on deck!
Anyway, once I got to the counter the lady was curt, but nice. I could tell she was having a bad day, hence why I didn’t say anything. I paid for a shipping envelope, and got my tracking number.

I’ve only had wonderful experiences at this UPS Store. The women who work there are LOVELY. Everyone is helpful and fast. They often have cookies, too.
Don’t go to the one on YVR in WC; Pat the owner there is an ASS! Visit this one instead.

Since this place is near where I live, I’ve gone here to send faxes, packages, make copies, etc. While I don’t feel that the prices are extremely low, that’s on me for using this place out of convenience.
All in all, I would continue to use this location. There tends to be a line every time I go, so if you do go, make sure to give yourself a little time :)

I really had to think about whether I was going to write this review or not. But I decided I would cool off first before I write this review. Well here it is…
So last month, I went in there to check my mailbox and to renew the agreement for the next year since my contract is up in September.
I’ve had a mailbox at this location for six years. New owners/​management took over this year. The place was renovated, and it looks better and cleaner. Unfortunately, that’s the only good part for me.
With the previous owners/​management, I wasn’t getting all of my mail. I always got somebody else’s junk mail though. There were a couple of times when I’ve come in, and I see a pile of MY mail on the counter. I would claim it, and I find out they were going to toss it or return eveything to sender because they didn’t recognize the name. So I wasn’t completely happy with the service then. But I figured I’ll clear that up. Maybe I just have to make sure my mailbox is labeled correctly. Anyway, I renewed my mailbox every year, and paid the yearly fee.
So back to last month…
I decided to check my mailbox. I used to check every week or just when I’m expecting mail or a package. This last time I checked my mailbox, I had no mail and I noticed that the mailbox was blocked from the other side. So I asked about it but the owner wasn’t there. I was told by a worker there that the owner can call me to explain it. So later that day, I get a phone call. Get this, the new owner tells me that according to their records I haven’t paid in four years! Four freaking years!!! So she’s basically telling me that they have kept my mailbox open for 4 years even if I wasn’t paying??? That’s ridiculous. She claimed she tried contacting me but couldn’t get a hold of me so they closed my mailbox. But I didn’t get any phone calls or notices. Nothing!
Then she tells me that the previous owners’ records show that my last payment was four years ago. She admits that the paperwork is a mess right now, and they are dealing with the paperwork that the previous owners left them. And she tells me that I need to bring proof that I have been paying. Okay, I can understand that they were left with a mess but don’t accuse me of not paying!
I have to admit I yelled at the owner because I was so angry when she told me I haven’t paid in 4 years. She hung up on me the first time and then called me right back! Then she told me if I can talk to her calmly then she will talk to me. Well I was mad that she kept saying I haven’t paid! I talked to her calmly but she kept insisting that the records show I haven’t paid. This place took too much out of me already.
But I looked through my files at home determined to prove her wrong and rub it in. I found my receipts. But I decided I’m better off leaving this alone. I need to drop this– I don’t want to bring my receipts in and renew because of this bad experience.
I don’t want a mailbox at this place anymore. I don’t want to bother bringing in my receipts. What’s the point in doing that if I’m not going to renew? I don’t want to get worked up again. And I don’t want to harass her just to prove I’m right.
But there are new owners, who knows maybe they’ll do better than the previous owners. Maybe they’re just as frustrated as I was. But I’m done with this place. Moving on…

Wowza! I think this is my first 1-​star review!
As you can tell from my Unilocal profile, I like reviewing places that I liked, and I really am not one for a smear campaign, but this place just requires it.
I’ve shipped many things here, but on two separate occasions I’ve had massive $ 175+ mistakes. And without going into the details of why, I must say that everyone makes mistakes and I really try and be as understanding as possible and I personally believe I’m quite patient. The problem lies in the fact that «The UPS Store», and all those for that matter, are franchises owned by «MBE» aka Mailboxes Etc. They then contract out to the actual UPS for shipping services.
Have a problem? Go ahead, call UPS. They’ll kindly be the first to tell you they have absolutely nothing to do with MBE or The UPS Store. You can then call MBE, who will immediately tell you they have nothing to do with the independently managed store. Through this maze of corporate branding you might be asking yourself why UPS even lends their name to these stores if they so blatantly want nothing to do with them other than pickup packages? Well you sir, are asking one awesome question.
Bottom line is this: When it goes wrong here, it goes horribly wrong and the only way to have things set right is by essentially getting money out of the owners pocket. And good luck with that.