Vivint Solar

Unfortunately, the billing department is tarnishing my previous thoughts and reviews. The monthly bill is automatically charged to my credit card. In one instance the card did not go through and I received an email to take steps on line or to call. I confirmed with my credit card company it was all good and replied to them via email that it should go through and to please retry. They responded via email that they need authorization. I replied, it has been authorized for over a year and to call me if they have an issue. They have emailed several times since, asking me to call them or complete the information online. It seems their preferred choice of communicating is email, yet I am suppose to call or go online. The card is good, the authorization is on file. Pick up the phone if you can’t figure it out. Don’t ask the customer to call your service center, go through a menu of options and be placed on hold when you want something from the customer.

Its been a year now since I’ve had this lease and the power generation has not been enough for my property. As a result, my true-​up bill left me high an dry! After the panels went in, in seemed like a savings of what added up to be about $ 90 per month from my PG&E bill every month. I was initially thrilled about this. But after that first year however, reality set in. The extra production that was needed from the PG&E grid was presented to me in a balloon payment of $ 1100 at the end of the year from them. Excuse me, where did my savings go? Also, after learning all this the hard way I never hoped I would have to deal with Vivint’s customer service. But now know that I am dealing with incompetence and not a very helpful attitude. Before I signed that lease agreement they boasted an up to 40% savings on my power bill and this is just not true. They have also promised to install more panels as we need and perhaps that effort may turn this experience around. We will see about that.
I have to say PG&E was far easier to deal with.
My advice: If you are going to do this BUY YOUR OWN PANELS and make sure you install enough of them. Now I am stuck in a 20 yr lease with this Vivint; a not so great company.

We signed the contract back in April. Vivint was quit to get the panels on our roof. Tomorrow is Nov. 1^st and here we sit and wait and wait and wait! If you’re looking for efficient service this is not the solar company to go with!

Update… they sent it… woo hoo!
I looked at solar panels but decided not to move forward with them. A few months pass and Vivint asked me to take one of their surveys with the promise of receiving a 10 $ amazon gift card… and I have received nothing. For shame Vivint. For shame

I’ve worked in the industry for years, & after speaking to over 10 companies and twice that many solar users, we chose Vivint.Solar. It’s a process & took patience, but everything was explained & executed. I’ve recommended them to many people.

We are very pleased with Vivint Solar. The savings we have seen are exactly what was projected. Want too thank Tony for stopping by an checking in after a year after our installation.

I wish I could give a zero star review to this company.
As a small business owner, I take customer service and professionalism seriously. The sales individual we were working with at Vivant was beyond pushy to the extent of aggressive and harassing. It’s been almost TWO YEARS since we denied installation the company is still calling and emailing us.
The experience started out with a few meetings & then plans for installation. On install day, the workers left because they hadn’t planned for our exposed beam ceilings. Ok, so we rescheduled. The next install appointment, workers left because the beams were different sizes than they had accounted for. Rescheduled again. The third install date, left because they didn’t have the right materials. After three attempts we still did not have a single solar panel & we had taken time off work for each of these appointments, so naturally we called off the process. If this was any inkling of how working with Vivant would be for the many years to come, we wanted nothing to do with it.
Then came the calls, emails, stops to our home from the District Manager. He tried to buy us dinners, offered us $ 1000 to go through with the install, sent us text messages at all hours of the day and night. This went on for months. Actively. Now two years later we still get emails and phone calls from the District Manager and the office begging us to finish the install! Why do they want our business so bad that they are hounding us and harassing us after two years?!
I’m flabbergasted with the lack of professionalism, appropriate client/​business relationships, and tact displayed my this company. I will be reporting their actions to the BBB at this time. I have reportedly conveyed our negative experience to sales representatives, survey individuals, and customer services. Astonishingly enough, they just keep calling… The gall of them.

Happy with the decision to have solar installed. Was quick & easy. Would do it again.

I have to admit I was skeptical at first. But I was completely wrong. Over a year in and I am saving over 40% on my electric bill. My round up bill was less than half they estimated. I think is was around $ 150 for the year. I paid nothing for the latest state of art panels and the installation looks great. The company representatives were excellent. They followed up at every point from the sales representatives to the installers, electricians and the office engineers and services representatives in Utah were absolutely fantastic. Very proficient and professional. I know they were just bought out by some big solar company so I hope the excellent service continues.

Pretty pushy and rude salesman just stopped by. Especially when they are asking to come inside or look at the meter after telling them I’m not interested. Really didn’t appreciate having to say NO thank you 15 times. What a crock. Cheaper to buy it if that’s what you’re looking to do! Plus I’d never ever let a non Union shop do work on my home. Go Union!

Saving over 40% off of what I was paying PG&E. Now I am paying a fraction of what I was paying before per kWh. NO money down. NO lease payments. NO lien against house. NO maintenance or repair cost. All I do is pay for the power. I researched and this is the BEST deal around from a large reputable publicly traded company. Great experience from start to finish. Why everybody doesn’t do this is beyond me.

After buying a large home we had done our homework wanting to go solar. After talking to a several different companies, the math didn’t work for me. Lease and pay a flat fee? Purchase and finance with a fee? Lease and pay per kwt? Instead we went a head and replaced the roofs (yes, multiple). A year later this guy came up to the house and asked if he could talk to us about solar, I said sure and glad I did!
Long story short, Brian Neil IS THE BEST and we are very happy with our solar. Vivint made it EASY, doing all of the work … Permits, inspections, installation and clean up. I hear some people complaining about permits and inspections — for us Vivint took care of everything. Brian even set expectations by telling us the process is dependent on local agencies (permitting and inspections), which can take a while (surprise!). What I appreciated is there were check ins along the way, by both the company and Brian, letting us know the status of each phase.
So, when we weren’t quite happy with our true up, we called and emailed Vivint; the responses were not very satisfying. Then Brian stepped in once again, and things started happening and We ended up expanding our system. Since we area adding the new panels on a different building, there were a few complications, but once again Brian kept in touch and kept us up to date.
I have to be honest, this second go round Vivint seems to a bit less crisp in some of their communications, but when needed Brian is always quick to pick up the slack.
I do not understand why more people aren’t moving towards solar, especially with programs like Vivint! We have and will save a tremendous amount on our electricity costs, especially as PG&E continues to increase their kwt and add on charges!
And as far as Brian goes, ask for him if you can! While his job is sales, he isn’t JUST a sales man. His actions in the past 1.5 years have been consistent, trust worthy, effective and the highest of ethics. 5 stars for Vivint, 6 for Brian Neil!
I almost forgot… neighbors around the corner went with a competitor, the visual difference between ours from Vivint and theirs is night and day. Ours is balanced and nicely finished, theirs looks rough, railing is exposed and unfinished. So glad we made the decision we did.

Stephen our guy at vivint is outstanding! We highly recommend stephen Jew. He will go to bat for you.
Overall …can’t complain $ 18 bill each month.
No worries
The others are are very subpar when it comes to taking care of our needs and saving us money!

My panels have been on the roof for 7months. They have not worked the entire time. The installers jeri-​rigged the sub panel and it failed inspection. Vivint seemed to think it passed and would not listen to me tell them it failed. Customer service is the worst– promises to return calls that never come – including from the sales person who sold me this system. No one from Vivint has let me know the status of this problem, I am the instigater of all follow up calls. I get the same message about how the process is suppposed to work-​thanks I have heard your speal. now fix this problem you created, or come get these panels off my roof! Vivint wants to blame PGE for this issue, when in fact it belongs to them. I am sorry I did not listen to my husband and send the sales person at my door away. Agravating.

Who wouldn’t want to go green and save green… really? This company rocks. Great customer service, quick work, great installation. The product is even surprisingly more attractive than I had anticipated. My power bill has been cut in half… literally!

Last year I contacted this company to have a representative discuss with me the possibilities of Solar Power. A date and time was set. The representative showed up not only a day early but 3 hours earlier than the time scheduled.
This year I called again for an appointment. I received an email back stating the date and time that the representative would arrive. 2 hours after the scheduled time, I emailed the scheduler back and told him that no one had arrived. 1 hour later the sales rep called and said he could come later that afternoon. We declined.
I really don’t need solar power from a company that can’t keep the initial appointments. What would happen if we got to the installation stage? Think again before using this company.

Brian Neil! Thank you for the great presentation about solar and specifically how Vivint could really help and save use money. Sounds like a great opportunity for our family.

First, let me begin by saying I was one of the first adopters of Solar 10 years ago and bought an expensive system for my old house and it worked great. The problem was it cost $ 50,000 and I had to pay for it if it broke.
Fast forward 10 yrs I sold the big house and moved to a small one.
I was looking for a company that offered all the benefits of solar without the out of pocket expense.
Enter Vivint Solar: My sales rep Nick DePrizio introduce me to the company.
I did my research and discovered Vivint is the fastest growing residential solar company in the country. They are owned by Venture Capitalist Blackstone Marketing group which gave them instant credibility in my book.
Nick worked with me to understand the contract so I my questions were answered. He was not pushing and was professional.
At the end of the day I agreed to use their system: No money down or out of my pocket, a quality valued system that would cost me apprx $ 40,000. Vivint owns it, operates it, and takes care of it. In exchange I buy my owner from them at an agreed .15 /​kwt with max increase of 2.9% per year. That’s a slam dunk!
I save 40−50% of my monthly bill with no money down, and worry of having to repair the system.
The installation was really professional.
Crew has panels up in 4 hours. And the electric crew followed 2 days later. The work was high caliber, journeyman quality, professional workers, who clearly know their trade. The final product looks great wish you could see it.
Does it sound like I’m a fully stratified customer? I am and you will be too!
Vivint is the way to go. Don’t try reinvent the real. This company is grade AAA.

As much as I would like to give Vivint Solar five stars, I just can’t bring myself to do it. Overall, they are a fantastic company that provides a great product to their customers with fantastic employees. However, a lot of little mistakes and oversights were made during the installation of my system. My Sales Rep, Brian was absolutely fantastic.
After reviewing my PG&E invoices and discussing my options, we set up a site survey for 7÷18÷13. I suspect the technician looked at the roof and decided that 10 panels could be installed without measuring. Brian knew something was wrong and sent him back out to measure again a few days later. This time he could fit 16 panels, but the measurement seemed off. Brian sent the tech out a third time, with instructions to bring back exact measurement of the roof. There are now 19 panels installed on my roof, instead of the initial 10.
The installation of the panels went very smoothly. The installers were very polite and professional. The electricians were very professional and had great comradery.
Everything seemed like it was going great, until the city came for their inspection. Turns out, the technician who did the survey put down the house had a 100 amp service instead of the existing 70 amp service. We hit gridlock for a month or two… Customer Service was unsure of how to proceed and seemed to be stalling. Brian stopped by the house to see how everything was going. During his visit, I let him know about the problems with the electrical service. Once he got involved, a solution was found within a few hours…
Once the service was upgraded from 70 to 100 amps and the City/PG&E approved, the system went online. There have been some intermittent problems since them, mostly with the monitoring system. However a quick email to Brian was able to solve the issue. (Are you seeing a pattern here?)
My system has been working properly for the past 3 months and is saving me $$$. I used about 600KW/​Hr. last month. With PG&E, that would have cost about $ 140. With Vivint, I only pay $ 90 a month. If you are hitting tier 4 every month, you need to give Brian a call.
The technician who surveyed my system and failed to accurately record the correct information the first, second, and third visit gets 1 star. His lack of attention to detail took my installation time from 3 months to 7 months.
The Installers and Electricians who hooked the system get 5 stars.
Customer Service in Provo, UT get’s 4 stars. Although you were unsure about what to do, I could tell you honestly felt really bad about it!
Brian, my sales rep gets 6 stars, but since that is not allowed, he gets 5 stars.
Overall, that is about 4 stars.
Vivint Solar is in a very awkward growth phase right now. They need more personnel to keep up with expansion and their sales demands. Hopefully, the issues that occurred during the installation of my system have been addressed and are no longer occurring.
Vivint: Please put some money into your website. Brian is awesome! Whatever you are paying him, it’s not enough!

Another sales person offering the sky for nothing I though.
Fortunately I had the time and allowed this young man to try to sell me what he was offering … Solar power with no money out of pocket of my part.
He seemed like a honest person, so I opened up more and more to his sales pitch.
I am so glad I did. I still cannot believe that his offer of installing a latest technology solar panels system is for real and that taking that chance I have made an awesome decision.
Better yet; my first electric bill from PG & E was only $ 4.75.
Wow !! something must be wrong !
Second bill … $ 5.75 !! … Still had to see a few more to believe it.
All I have to say to finish my comment is that my PG & E bill used to be average $ 400.00 during peak times including gas usage. Now it hardly gets past $ 200.00 and this makes me a very happy camper.