Long Brothers Garage, Inc.

I wish I could give zero stars. I am an AAA member and get stuck with them every time. The Best experience with them i have ever had is when they are only rude (which is every time). About half the time they are also incompetent on top of rude.

Called this afternoon saying I needed a tow dolly, long silence like I was a freaking idiot (I don’t know this type of rental/​business) She finally spoke up and was very unpleasant, we can’t do that, you have to call 1800 blah blah… Come on really? You don’t need to treat people like asses, get out of the business whiny degrading people. The only reason why you get our business (and assuming others) is because you are close by and we have no other choice.
It pisses me off that these people don’t give a crap about their comments on Unilocal or even some their customers period.
Letting people like this know what you think of them in person (or on Unilocal) only makes them laugh at you or behind your back, they don’t care.

Just awful — rude and dishonest. I returned a U-​haul rental and was told I had parked it in the wrong place (there are no signs telling you where to park) — the guy acted like I had personally insulted him. When I got the bill, I saw that they had charged me a cleaning fee even though the truck was spotless. I feel sorry for anyone who has their car towed by these people.

Rude, not clear on payment, he said she said, driver had an attitude problem, sneaky, Terrible, terrible, terrible. My engine died and triple a set me up with long brothers towing. When I talked to them they said they wouldn’t charge me for the extra 4 miles that triple a wouldn’t cover to get it there. I told them I’d sign the title over to them so they could junk the car for me. I explained that it could be a few days before I could get the title to them since I live in Denver and was now carless. They said that was fine. I got home and talked to a few people and after deciding to junk the car myself I called them after 3 days and told them I was going to get the car towed somewhere else so I could junk it. The guy told me I couldn’t do anything with the car until my fees were paid. WHAT FEES?!? NOBODY EVER TOLD ME ABOUT ANY FEES. He said that all of a sudden I have to pay for the mileage triple a didn’t cover and it’s $ 30 each calendar day it’s sitting in their impound lot. Since I don’t have a car anymore I told him it’d be a hassle for me to get up to conifer from Denver to get him the title so I’d have to mail it. I asked if I could pay what was owed and if he could possibly stop charging me $ 30 a day until he got the title (since it was a weekend it would be another 4 days of payment) he said «nope!» And continued to give me attitude about how the front desk woman said she told me all of this. No. I’m afraid nobody told me any of this. I understand there are fees for this, that and the next thing but a lot of people haven’t junked their cars so those people probably don’t know the ropes too well. you should be more clear on your policies so people don’t get screwed. it’s not right. You guys knew what you were doing. I give this place 2 thumbs down for manipulating a customer.

I have lived in Conifer for almost 7 years and Long’s Towing has become a staple in my life during emergency situations.
They have towed my car following a break-​down twice and pulled my wife’s car out of a ditch following a blizzard — each time they were courteous and took good care of our vehicles.
Yesterday, I locked my keys in my car at Beaver Ranch Park so I called AAA and, of course, they dispatched Long’s Towing. The locksmith was there 20 mins. after I called for help and had my car open in 2 mins. That’s great service! I was expecting to wait for at least an hour.
Great local business that offers great service. I’m happy to have them here because I’m sure I’ll be calling them again to help me out of a pinch.

Long Bros has towed us, fixed a flat and unlocked our vehicle in a panic when we locked the dogs inside! They recently towed and repaired our truck and it was perfect … They showed up fast and when they towed it to the nearest garage in Aspen Park we had to wait to take it off he truck they were so crowded… And we were given an outrageous cost to repair! We asked the driver to call his garage for a price (without telling him our first estimate)… Long Bros was $ 400 cheaper for the same repair! Since it was still on the tow truck we had him take it to their garage where it was fixed Fast. I think some people have been unfair placing the blame for whatever they got themselves into on someone else! Grow up :)

Not representative of our community. Tends to only think of the dollar.

Had to use Long’s the other day because apparently they are one of the only places up here in Conifer. He did tow my truck out, but he could use a lot of advice on being nice. A real you know what.
So, after pulling the truck out, he starts telling me how I should do all kinds of work on my driveway to avoid this happening again.
I really wish there were others up here, but this is about all you got. Not friendly, not helpful, but if pushed, he will do what he is hired to do.

They did tow my car but they did charge me $ 200 for just being stranded down the road. It was less than 5 miles and I couldn’t believe what they charged me! Avoid this place at all cost. Not friendly people to work with in my experience.

I’ve had occasion to use them a few times, and each time they did what they said they would do, and did it well.
Early last year I needed someone to pull a 23′ travel trailer out of my snow– and ice-​covered driveway after I sold it to someone in Denver. I called Long Brothers, explained the situation and agreed on a price. The driver showed up on time, carefully hooked up the trailer, and actually took it about a half-​mile further than I had expected just to make sure I could hook it up to my vehicle safely. The driver helped me get it connected and I was off, having paid exactly what we agreed.
It’s a hard business in a tough area, and word-​of-​mouth stories abound – both good and bad. Long Brothers has my vote and I plan to continue to use them.