U-Pack Moving

My relocation was from Atlanta to Memphis. Driver Jay Ferguson was awesome! He was able to jack-​knife the 28 ft trailer perfectly into position in front of my house for unloading in one try. Jay is friendly and professional. He listened and responded to questions I had about how much space I took inside the trailer and the cost difference. All of the staff, from the people answering calls to the truck drivers, put the customer first. I would definitely recommend using this company for your next move. Be sure to buy a good pad lock to secure your items on each end of the move.

I recently had to move from Atlanta to Los Angeles & used ABF U-​Pack.
Summary: Pricing: Great
Communication: ABSOLUTELY HORRIBLE
Moving Quality: Good, just be careful when packing the cubes that nothing can fall over
I hired ABF because it was the most reasonably priced option (cheaper than RatPack and PODS). I also liked how two of their cubes would fit in one parking space.
Overall my experience was okay, my units were delivered where they needed to go on time and in good condition. Drivers were all very nice and courteous. However, the communication between this company’s employees is absurdly, ridiculously bad.
Let’s start with the Atlanta portion. The person who delivered the empty cubes arrived as scheduled and told me that I should call when I was packed and ready to have my cubes picked up and that no one would come until I called. However, after a couple days, someone arrived at my house anyway to pick up the cubes even though I hadn’t called and was not ready. I had to send them away. Then, the following day, I called just to ask when the last pickup time that day would be. They told me, I said OK, and said I would call later if I could be ready by that time. I was not ready that day, so I did not call, yet once again a driver showed up at my house and I had to turn him away. The third day, I was ready, so called to have it picked up. I asked to be informed when the driver was about an hour away (since the customer service representative suggested this as an option without me even asking for it first). Yet I received no such call, and the driver just showed up at my door that evening without warning. Luckily, I happened to be there and ready and the driver picked up the units. Yet, about 45 minutes later, after the units had already been taken away, I got a call from someone else saying that the driver would not be able to make it to my house that night. WHAT?! He was just here! I had to explain to him, no, you can come pick it up tonight, because you already did. It’s gone. Gosh I hope I didn’t just deliver my belongings to a random guy with a big truck and forklift! While all of the drivers were very courteous and nice in person, this communication was ridiculous. A waste of their time and resources and mine.
Now let’s talk about the California portion. When I arrived in LA that Friday morning, I called to have my units delivered to my destination location. I asked for an hour notification before they arrived so I could make sure I was home and the customer service rep agreed. However, once again a driver showed up at my house with no forewarning. Luckily I was at my new home at the time to let him in. Had I not been, it could have easily taken me too long to get home in LA traffic, which would have meant my stuff would not have arrived till the next Monday since they are closed on the weekend. That would have sucked.
When I finished unpacking and got the empty units picked up a few days later, I once AGAIN asked for a call an hour before they would arrive, stressing the importance of the call this time since I would be at work and would have to drive back to my house to meet them and let them in the gate. However, AGAIN, no warning, and I get a call saying someone is at my house to pick up the units while I am in the middle of an important client meeting. I embarrassingly had to dismiss myself from the meeting then and there so I could rush home to let them in. Had I not, they wouldn’t have been able to pick it up till the next day, and I would have had to deal with more of this bullshit. Luckily I live close, but if I didn’t, this would have been a huge issue to arrange to be home for my units to be picked up and not be charged for extra days. Again, the driver in LA was VERY nice and personable, but communication between the customer service team and drivers is ridiculous. If they offer up the option of a phone call before, then they need to actually call before instead of promising me they will each time and then NEVER do it. Especially since both the cities I was moving between are notoriously known for having bad traffic that could make it take customers a long time to get from one place to another. So get it together U-​Pack and figure out how to call people and communicate with one another. Luckily things happened to work out, but for other people, this could have been a huge (and expensive) issue.
Moving Care: While a lot of things fell over in the cubes on the way, this was more because of my inexperience in packing things so they wouldn’t fall or shift. Still, most everything survived with only a few blemishes. The only thing that didn’t survive the move was a pair of shelves that were in pretty bad shape to begin with, so no harm done on that front. I did not hire movers to help carry things, so cannot comment on that front.
Bottom-​line: Only hire this company if you want to deal w/​headaches and have nowhere to be during the day.

I had a Relo Cube container shipped from Baltimore to Atlanta and the entire experience dealing with U Pack and coordinating with the ABF crew was fantastic. I did a lot of research before I decided on U Pack and ultimatley chose them because they were the least expensive despite very mixed reviews. The people at U Pack were great, answered all of my many questions and offered to make extra storage accomidations for me at no cost.
My Cube arrived in Atlanta from Baltimore in 1 day. I coordinated a drop off with ABF Atlanta and it was very simple. The whole thing took about 15 minutes for them to get the cube off a forklift and be on their way. Pick up was just as simple, I didn’t even need to be at my apartment. All three of the ABF drivers were really friendly and helpful as was most everyone at ABF Baltimore and Atlanta terminals. I highly recommend this service.

If I could give a negative I would.
My husband and I moved from Silver Spring, MD to Alpharetta, GA. After calling several other moving businesses U-​Pack was the cheapest so we went with them. In this case, cheaper does not been better. We asked for the trailer and this huge trailer was left in front of my door from Old Dominion. They subcontract their trailers with Old Dominion. We hired professional movers to pack and load the truck for it. We had a delay in closing on our house in Alpharetta so we asked if we can keep the things in the truck for a few weeks. They said fine and charged us $ 500 extra to keep it which was fine with us. When we finally closed and was ready to have our truck delivered that was another nightmare.
We were out of town and asked for the trailer to be delivered between 3:00 — 6:00pm so that someone will be there to get it. They tried to deliver it at 10:30am and called me. I called the driver back and he said «I left the trailer somewhere in Alpharetta and another driver with get it and deliver it to you before 6:00». After being on the phone for an hour with Old Dominion and U-​Pack we finally found my trailer and it was delivered past 6:00. The people I spoke to at Old Dominion were rude and unhelpful.
Once we unpacked everything we discovered that our 52in Sony LCD TV was ruined. It was not cracked or anything, it has a few spots on it. We plugged it in and the screen was completely messed up. We had someone come take a look at it because this TV costs us $ 2,000 we did not want to just trash it. He said was ruined due to heat. We have another 48in Plasma TV that did not get ruined. We asked the guy who looked at the Sony why the other one did not get ruined. He said LCD TV’s are more sustainable to heat then Plasma TVs.
I called U-​Pack and they said the trailer was outside for 3 weeks (in the sun in August). I told them I wanted to submit a claim for the TV. I submitted it and they denied it because the contract does not say anything about «heat requirements». He also stated that I should not have put my TV in the trailer. One of the main reasons why we got the trailer was to move this TV. I am not sure how else he would expect us to move this huge TV.
All in all this was the worst company that I have dealt with. They were completely rude to me and made the already stressful event of moving even more stressful. I used UHaul and Pods in the past when I moved and was very happy with their service. They are a little bit more expensive but completely worth it.