Cavender’s Boot City

Went to this location to buy a pair of boots I had seen on their website. It was my birthday and it was gonna be a big purchase for me. The boots were expensive, but a treat.
From the moment I walked in the door, no one greeted me (although they were 3 girls sitting behind the register discussing their previous evening out), I kinda looked around to get my bearings of the store. I went straight to the boot section, was searching for the boots I wanted, still no one offered any help. I found my dream boots, but didn’t see my size. I finally went to go ask for help, there were 2 guys stocking stuff, so I asked them. They said they were in the middle of something and told me to go ask the girls at the desk. No thanks. I walked out.
I ended up going to the 1960/​Kuykendahl location and had the BEST experience buying my dream boots.
I guess the other location didn’t need my $ 300.00.
Won’t ever go back there.

Great fun atmosphere, lots of products and variety, $ to $$$, friendly staff… Love shopping here.

I travel all over the state of Texas, and will have to say this is the worst Cavenders I have encountered. No customer service on the day I was there. High School aged employees with no Management supervision. I was making purchases and store denied my coupon. Left store and will not be back. Contacted Customer Service. Could have cared less! Spending my $$ now at Sheplers fulll time. They honor coupons and provide customer service. You can «Hav Cavs»!

The directions took me to a subdivision… don’t follow Unilocal directions, they’re bad.

Just bought my first pair of boots. Staff was very helpful. Great selection to choose from. Loved it.

Cavender’s (Boot City) — Got my 1^st two pairs of cowboy boots… where of all places: in Texas, particularly at Cavender’s, at this and another location. They seem to be the only game in town around here, as far as brick n’ mortar types. There are also Internet vendors, including Cavender’s, but finding the right fit amongst the plethora of brands/​styles/​idiosyncracies/​comfort-​level/​quality/​prices/​materials (you get what you pay for) and the thought of potential multiple returns of several hundred dollar purchases in my quest to find my ideal pair (s) dissuaded me. Service was extremely helpful — - but did border on being like that of a stalker, appearing to be fearful that the one they’re attending to might steal something, although more ‘sinister’ is that their staff is probably paid by commission (so if you’re looking for a place to splurge or jettison your mega-​loose-​change, come here… but I digress), yet to their credit, they haven’t been pushy, just omnipresent in their knowledge of the merchandise (which is a plus). I discovered that: 1) some of their prices vary between stores & their Internet site; and 2) they apparently don’t do a «Price Match» («We Won’t be Undersold) policy. So, it’s best to: 1. Remember to bring your own socks (thin &/​or thick), at least 1 of the stores did a common-​use loaner pair (Yuck!), unlike department store shoe places that have single-​use snipped stockings for hygienic reasons for the erstwhile sockless masses; 2) Try ‘em for size/​style (diff. brands have diff. size fit & comfort level), 3) Compare prices (fluctuations are probably due to what’s on stock at each of their stores, altho’ 1 salesperson offered to check availability at another store and to have it brought in (unfortunately, I wasn’t all that patient, particularly with the distance & notorious traffic), and 4) if you’re in the mood to go all-​out, they also have all sorts of Western accoutrements (i.e. hats, belts, clothing, rhinestone boot blings, knick knacks, etc.). Luckily, the ones I lcoveted happened to be on sale, and in hindsight of potential buyer’s remorse, also discovered that I got mine at a much better price than Internet vendors — wound up being quite happy, to boot [ no pun intended, really ;-) ]. Now, I just need to time my next purchase when they do their rock-​bottom discounts.

The Good —
It was my first time in a Cavender’s Boot City and I was extremely impressed with the level of customer service. Everyone is very friendly and willing to help answer any questions you may have regarding their items. It’s a large well laid out store with plenty of items to peruse for your cowboy enjoyment.
The didn’t have my size in very many jeans, but I could have just come in at a bad time of the month. They have tons of brands and an amazing array of boots to choose from. I can’t wait to finally buy a pair.
The Bad–
The negatives were that their dressing rooms are very poorly lighted. So much so that staff even try to guide you into ones that have better lighting because they obviously know this is a problem.
I don’t get dressed in the dark at home so why would I at a store where I am trying on clothes to buy. It’s not fun trying to see if you like the color of something that you can’t really see. :(They need to fix this asap!
The Ugly–
Nothing to report glad they are in Conroe. I will be back soon.