Sam’s Club

this review is concerning the tire and battery department at Sam’s on 45 in conroe in the portafino shopping center. I love this Sam’s club they always have good deals on electronics and the employees are usually quite helpful in most of the store. I spend alot of money in this store thousands a year as I own and operate my own small business. I have serious concerns about the knowledge and customer service skills of a couple of employees specifically in the tire and battery department. I have never struggled so hard to get tires on my truck in my life. About six months ago I purchased a single bf goodrich p265/​70r16 tire and had it installed on my truck the guy put it right on. Ok first problem this is not the OEM tire size for my truck Sam’s club apparently has a policy against installing different sizes than OEM tire size reasons are obvious. I didn’t not know I had slightly oversized tires on my truck but the first tire the guy put it on no problem. On this specific tire it is supposed to be mounted white print to the outside because of the tread pattern and safety issues. On the first install the employee asked me if I’d like the print to the inside not knowing there was a difference I told him go ahead. Drove around with it like that for a month on my truck backwards. I needed another tire on the passenger side of the truck so I went back into the Sam’s to get another front tire. That was when I had my first experience with the employee named James. I went in thinking everything was fine and went to purchase another tire when James rudely informed me that he could not put the wrong sized tire on my truck. When I explained to him that they already put one on he agreed to look at it and then decided that they would install the passenger side tire. While installing the tire he informed of the mistake the other employee made by putting the tire on backwards I had no problem with this as he agrees to switch it around. Ok. After this mildly frustrating experience I decided to put the back two tires on hold for a while. This morning I decided to have the back two tires installed on my truck so I went in Sam’s and the original guy that installed the first tire was working I had to renew my membership which is $ 45 a year so I went ahead and spent the money. The employee told me it would be about an hour and a half before he could get the tires installed so I asked if it would be ok if I ran a couple errands near by at the post office he told me no problem he would hold my place in line and to return my key to the tire and battery employees when I returned. I ran my errands and returned quickly to the Sam’s club within 40 min to have the tires put on when I came in the store and I gave my key to the employee named James he told me that he was wondering why he had a ticket and no key and that the other employee had left and he was not aware that I had my place in line and the he was going to move me to the back of the line and that it would be another hour and a half to put the tire on. I was very upset and confused as to why he was telling me this I asked to speak to the employee that I purchased the tires from or the manager he bluntly and rudely informed me that he was not going to move me up in line. After asking to speak with the manager again he told me well wait a min let me see if I can move things around so he goes to the shop and comes back and said they would get to it in 15 min. I agreed that was ok. He held to his word about getting to it but when I was in the waiting area he came over to a filing cabinet in the corner and one of the many patrons waiting for tires installs asked why it was taking so long and he loudly and rudely explained to her my situation and that it was my fault it was taking long for them in front of all the customers. This is upsetting because I felt rather embarrassed not to mention that I am not the reason it was taking to long the employee took his frustrations out on me in front of other people in the store because they are severely under staffed in this department when I went in at first there was one employee working the register and doing installs when I returned there were two employees James and another younger gentleman James was working the register and doing installs while the other guy was just doing installs. No wonder they are stressed and rude they are under alot of pressure. What a long and frustrating experience. I WILL NOT ever purchase tires from Sam’s club again and I will def inform people of my problems with this store in particular.

Specifically, the Pharmacy, is great. One couldn’t ask for better service!!!

This has got to be one of the cleanest and well organized SAMs club that I have been to. There is ample parking and not always crowded. They have a wide variety of stuff and this location has the Greek goddess yogurt which I absolutely love. I feel safe walking in the parking lot at night because it’s well lit too. Everyone is really friendly I the store

1. They do not train their employees properly
2. They do not follow proper procedure
Let me explain…
im right next door picking up what I need from petsmart for my new townhouse, and so I decide to hop over to Sams club for the first time ever because it is close and because I’ve heard a couple good things (false compliments). I go on through the entrance and make my way to find my things. Nothing going wrong yet. Now when I go to check out, I decide to take the self-​checkout route. When I get up there though, I come to realize I have to swipe a card that I do not have, so I ask the lady working the self checkout if I have to go through a normal line if I dont have a card, to which she responds «I think they need a card there too. Can I take that stuff for you?» She asks as she motions towards a cart. Before I answer she takes the items that I would have purchased and places them there and leaves me in front of a checkout line confused and doesnt say a word. So after about 5 – 10 seconds I say «So do you offer me a card? Or do I just leave?». «Oh, well I think you can get a temp card, but I think you have to pay 10% of what you pay» she said. So then she asks me «If you wanna do that you can go to the front desk and do that» so I say no thanks and walk out.
After asking a friend of mine that used to work at Sams, I understand it is proper procedure to have someone at the front scanning cards to prevent this confusion, also I would add that if the employee knew how to talk to people, or was trained better, they might have one more customer, as it stands, I truly believe that even wal-​mart trains their employees more adequately.
I hope this review helps others to prevent wasting their time. Thank you.

This review is about an experience I had at the Sam’s Club on 2000 Westview Blvd., Conroe, TX.
I purchased a computer at Sam’s Club online. I returned the computer as the keys would stick while typing. I had my online receipt which I printed the day I ordered the computer online and paid with a credit card.
They would only credit my card after my driver’s license was documented in their computer as I was returning without a receipt. WHAT? I have my online receipt presented right in front of you!
They said if I didn’t purchase in the store there’s no such receipt. This also goes against me as having no receipt for a return at Wal-​Mart; totally unacceptable. (They are on the same computer system as Sam’s, apparently). I don’t make many returns, but when it happens I always have a receipt.
I don’t like giving my driver’s license number to anyone, especially when it’s not necessary as in this case.
I have cancelled my Sam’s Club membership.

Have been ordering my photos here for about a year now. Had a HORRIBLE experience at Christmas time that I won’t get into and stopped using them for a few months. Thought I’d give them another try and ordered prints. Went in to pick them up when they were supposed to be ready, a very nice manager helped me and informed me he couldn’t find them. Took my information and had a photo manager call me the next day. She told me my order didn’t go through even though I had an order number. Finally they tried looking under my maiden name and they were there. My membership card has my married name on it, I haven’t used my maiden in over a year, not sure how they got filed under that name. That’s not the cause of the poor review though, when she put me on «hold» to find the pictures I could hear her saying «who doesn’t even know their last name? People are crazy.» It was extremely rude to say whether the customer could hear or not. They are out of chances for me. As soon as that new Costco opens up near them I’ll be switching memberships.

SUMMARY: Because of the incompetence and rudeness of Sam’s Pharmacy employees, we had to pay out several hundred dollars for medicine, which would have been covered by insurance. If Sam’s employees had made even the slightest effort to work out a minor clerical/​data entry error on THEIR part.
DETAILS: Previously, I was a big fan of the pharmacy at this Sam’s Club. I went there for ten years or so. Was always very pleased. Until it changed — definitely for the worse. I was shocked by the absolute disregard by employees with whom I felt I was on good terms. It had to do with insurance issues which they were not willing to work out in any way shape or form.
Eventually, after talking with the insurance company two times — over twenty minutes each time, we got to the bottom of it. The people at the pharmacy were not entering the correct code. So it was the fault of Sam’s. Not me. Not the insurance company.
It turns out this could have been solved very easily, but the pharmacy people would not talk to the insurance people. The insurance people specifically requested from me that I put someone from the pharmacy on the line. The pharmacy refused repeatedly. When I thanked the insurance company rep for their help, and hung up. The insurance customer service guy actually called the pharmacy directly, because he really wanted to help and could tell how frustrated and upset I was! He tried to sort it out with them, but they refused to discuss it with him. Sam’s people kept telling us that WE were supposed to talk to the insurance company, NOT THEM.
Meanwhile, because we were desperate to get the medicine (we were out and its important for to not miss doses with several of the meds), we went ahead and paid the full price, which was several hundred dollars. One of the pharmacy employees who meant well did tell us that we would be able to get at least part of our money back from the insurance company, which was nice. However, it turned out to be untrue.
And through all of this, we were dealing with people who for the most part were like stone. I can’t get over the utter lack of concern for an elderly person who was having problems with their meds. Trust me, they were snotty and cold. They gave no apology for their error which cost us several hundred dollars.
There might have been a way to pursue it further with Sam’s, but we were absolutely exhausted from this ordeal and decided to let it go and move on to a different pharmacy in the future. Deep down, I suspect there were policy changes at Sam’s which led to this fiasco. Maybe they were instructed to spend less time helping customers. But at this point, I don’t care.
When I canceled my membership with Sam’s, I gave them very clear feedback as to what happened. No one contacted me. Which means no one cared, as I see it.
I now go to Costco, where I actually prefer to shop. Bye bye Sam’s. Won’t be renewing my membership card. Plus, Costco is well known for treating and paying their employees well. And that is something I doubt Sam’s does.

Good club, they recently remodeled like everything. So I have to figure out where they put all their stuff :(
Café is good, a fresh three meat pizza is amazing!
Prices are good all around I’d say.
Biggest plus is their return policy, it is lenient to a fault I’d say. I can return shirts 6 months later (sheer laziness I guess) and they’re fine. I’ve also had very good experiences with their added on warranties.
I don’t know how worth it extra warranties are nowadays, but years ago I bought a video card (I know, a video card from Sams???) and it’s fan konked out on me. Took it to Sam’s and they just refunded the money and said keep the card… Nice!
I’ll be back again and again!