Streater-Smith Nissan

Uninformed, didn’t follow through as promised. I had a recall and they were not aware. Tried to tell me they had already done it. I had the paperwork to prove it needed to be done again.
So, then they said they had to order the part and would call me, but never did. When I followed up, went through the same thing again. Never mind. I called Robinson Nissan in Humble and they knew exactly what was needed, made an appointment and it was done!

Bought my van there a few years ago, and while the service center has been nice, the sales people are horrible. Recently got an offer letter in the mail to buy my car back, and the sales people WAY undercut me on the value of the van. Also, the sales staff doesn’t seem to understand that I DONT WANT A NEW RIDE! I am trying to get out from under a 600 $+ note, not acquire a new one! Learn to sell the customer what they want. Has lost my business, that is certain.

BE CAREFUL!!! My mom just moved here and needed a car and because she was impatient, didn’t wait for me to go with her. She spends the whole afternoon here and test drives the fully loaded Sentra and decided she wanted it. Long story short they «take the car to clean it up» and give her the paperwork for the lower model. She signs it and they proceed to make her wait for 3 hours (until it got dark) until they finally pulled around a different car than she test drove. She didn’t notice until she started driving and when she went back and they denied it/​told her it was too late. PATHETIC! Will update with salesmans name!

Today has to be one of the worst car experiences I’ve ever had! After about 3 hours off car shopping with my boyfriend, 2 car trips and a half hour off negotiating, they all of a sudden can’t honor their initial offer! Coincidentally after we heard of a customer coming in wanting the same vehicle with cash. No integrity and business with no principle… I will never advise any one to do business with such shady dealers

Beware of this dealer!
They lie and will try to rip you off!
The screwed me…
We negotiated a deal on a new Altima and came to an agreement, only to have their Finance Manager «Stick it to me for $ 2000 more than agreed upon».
I was stupid to trust them and did not look over the paperwork carefully.
«Caveat Emptor»
Let the buyer beware…

My experience with this specific Streater– Smith exceeded my expectations. Max Styles is extremely helpful and answers any questions I have while helping me find the most suitable vehicle. Thank you, team!

Just bought a used Honda car for my daughter and had a great experience. I usually buy online, but needed to trade in a vehicle. Tim Trawick, my salesman, was wonderful. No high pressure, and not the typical car salesman. I highly recommend him to folks that are looking for a nice and true gentleman. Good experience!
Update to this business and salesman–
Not sure, but it appears you only get the red carpet treatment when you are BUYING your new car. The car I purchased for my daughter was missing a passenger seat headrest. Over a month later, and we still do not have it. In fact, I have had to make EVERY call regarding any communication since buying the car, status of our license plates and the headrest. The «wonderful» gentlemen attitude is no longer either. Lots of attitude and rudeness. I will AGAIN call this week and hope to have a headrest.

Swindlers and cheats. They tell you one thing, but when it’s time to sign the paperwork read it very carefully. It will not be what they told you. Takes you all day to get a car, then they promise you one thing and once the paperwork is signed they don’t live up to it. When you try to get it straightened out, guess what it’s your fault. Not even an apology. I will never buy another car from them or recommend them to anyone. Unethical swindlers. They are the reason behind the stigma car salesman get.

I always get great service to have my nissan serviced. Very nice staff. However sometimes it takes a while to be acknowledged once I walk in.

On the HONDA side has a HORRIBLE experience. Wasted 7 hours of a day for nothing and found out nothing. Left waiting on hours end for no reason. Went to Gillman Subaru got a 2015 for great rates and prices and was treated right. Stay away from this chain

I had a used truck bought from them and when I went to sign the deal they switched out the expensive radio for a cheap one. Bait and switch.

We stopped in today to look at the 2013 Nissan Sentra and had a great experience with our sales associate Bill Smith. He was very attentive, respectful, helpful and overall was really helping us to make a deal on the car. We were not able to make a deal because the base model is and hasn’t been available in the area, but would strongly recommend anyone interested in a Nissan to visit Bill Smith and the guys at Streater Smith. We will revisit when looking to purchase again.

Excellent service, cars, & customer service every time!!! Highly recommend Michael Slater and Mike Faust! Go to Megan or Rick for service, they always treat you with respect and go the extra mile to make sure that you leave happy.

Well i bought a new Civic from them last week, had to wait and come back to get my lojack installed. the buying experience was pleasant enough, this is the second car i bought here. The last one was about 95 and they hasn’t changed a lot from buying not being a bad experience. It’s worth the drive, plus no Houston sales tax. They gave me a fair price on my trade in, and discounted the car very nicely, even below it’s «internet price» which usually seems to be the lowest they will go.
My salesman let me test drive the car by myself. I really liked that as I didn’t feel like i was being judged driving their car. Finance was pleasant and speedy, as speedy as all that paperwork can be.
They said the lojack install would take an hour to an hour and half. It took an hour, plus they installed my plates AND washed the car!
I’ll add more as i get service and such.

Can’t say I have ever bought a car from them, so I can’t vouch for their sales dept (their car offerings seem ho-hum…I’m always on the lookout for a CR-​Z with a manual tranny). But I have taken my ’06 Honda Civic Hybrid in for maintenance there for the past 5 years and have been happy with them. Service has always been prompt and quick. Usually they would prefer for you to schedule an appointment and then bring the car in. Fortunately I have no need to get the car back right away, so even as a walk-​in, they’re very accomodating and can work the car in the same-​day. Drop-​off in the morning and usually will get the car back that evening unless there’s something catastrophic. I never feel hassled into any unnecessary repairs and they’re pretty much by-​the-​book. My hybrid has the highest mileage so far for them (200k+) and I’m in uncharted waters here, but so far so good service-​wise. I’ll be back until my car dies. 4 stars for the excellent service and seem fairly knowledgeable. If I felt their techs were extremely knowledgeable, I might bring in my Honda S2000 for service and give it 5 stars, but I don’t get that vibe quite yet.

The Service Dept is Dishonest and Sloppy! They don’t do the job right and not willing to fix the problems they cause. They used tape instead of replacing the Honda OEM plastic cover and then tried to make excuses why they did it instead of apologizing and doing it right. Go somewhere else.

We had a great experience with an Armada trade and Altima purchase. I had my trade-​in facts and a pre-​quoted price from the internet manager.
They came with an acceptable offer on the first attempt. That was very refreshing since just before on the same day we had a terrible experience with another Nissan dealer.
Please read my review just prior to this one.