Conicelli Autoplex

I just traded in my 2007 Toyota Yaris for a 2011 Dodge Caliber at the Conicelli Toyota Used Car lot. I’m in love with the car itself. So much space, almost an SUV amount of space, for a good price.
The people were pretty awesome too. With a car dealer I never know if their schtick is all show or if they really mean some of it. I dealt with Wayne Dorsey as a salesperson and Arkadiy Kichin for financing. Both were very direct about the numbers before I signed anything. They showed me the breakdown and explained it all before they even got the contracts out. The end price was below Blue Book. I left feeling like I hadn’t been swindled, which is difficult when dealing with any car dealership.
Where they really shined though, and locked in my future business, was with an issue I had after I left. There was a minor problem with the door latch sensor. It would randomly think the door was open when it wasn’t. I looked it up and it turns out it is a common problem with the Calibers. Despite the fact that this definitely wasn’t covered under my warranty, and they had no legal obligation to fix it, they offered to fix it and give me a loaner car while they did it. I didn’t have to argue or threaten or anything.
Sometimes companies get customer service right, and Conicelli is one of those companies. I will definitely be returning in a couple years when I’m ready to upgrade again.