Dodson Jeffrey C Dr

Jeff Dodsen is a family friend. He grew up with my Uncle. His office has provided dental services for my Grandmother, my Father and myself since I was about 10 years old. Every filling, all the dental work I have ever had was done in this office. When I moved to California, I refused to find another dentist. I made sure to visit this office whenever I was in town.
It pains me to write this review, I wanted to simply state my concerns in an email, but I was informed when I called for that information that they could not give out the email address, even to a patient. I hope this review makes its way to Jeff and he can fix the problems with his practice, a place that used to be pretty great.
I am in town for two weeks. I brought my son into the office for a cleaning and while I was there, I made an appointment to have a cleaning for myself. I was looking forward to it. I went to the appointment and despite having literally all my dental records on file, they had me fill out «new patient» paperwork and insisted that I needed to have 18 facial x-​rays, as well as a complete, 360 degree x-​ray scan of my head.
This struck me as odd, because all I wanted was a cleaning. After all the X-​rays were done the dentist, Fred Hendrik, came in and it was clear that he had no idea who I was despite the fact that my entire family has been going here for more than 20 years and that I had brought my son in yesterday. (My normal dentist, Jeff Dodson, was out) He reviewed the x-​rays, told me that my teeth were great (already knew that, just wanted a cleaning) and was literally in the room with me for less than 5 minutes. He stated that all I needed was a basic, straightforward cleaning. I already knew that… that was what I came in for…
He left the room and the technician asked if I would like to schedule my cleaning for July 2^nd, two weeks away… I was dumbfounded… I had come in for a cleaning. I stated as such and she said that maybe they would have a cancellation and she would call and let me know. I explained that I had brought my son in the day before and he had received a same day cleaning. The technician stated this service was only available for people under the age of 21. I reluctantly agreed and despite the somewhat pitying, condescending tone my concerns were met with, I agreed to make myself available in case a cancellation occurred and something opened up.
I paid $ 149 to have someone tell me that my teeth looked good when what I wanted was a simple cleaning.
Later in the afternoon on the same day, I received a call from the office asking if I could make it there in 10 minutes as there had been a cancellation. I jumped in my car and raced to the office. A dental technician was there, standing and waiting for me. I thought that was great. The first thing she said to me was,
«So, you out of work today? Or don’t have a job?» (WTF!?)
«I am on vacation.» I stated.
«Oh are you going someplace nice?»
«Yes, here!» I said.
«Oh really, where do you live? «
“California, it is super hot there right now, so for me it is nice and cool here.»
«Uh-​huh…» She said.
The lady was perhaps already upset about something, maybe she expected to be done for the day or maybe she just didn’t like me. Maybe she hates life in general.
What happened after this was that she «cleaned» my teeth for just over 20 minutes, by far the shortest cleaning of my life. She took sadistic pleasure in repeatedly rubbing her arm over my forehead, messing up my hair even when I asked her not to. (more after I asked her not to.)
She seemed to delight in my pain reaction when she found a «sensitive spot» as she put it.
Between my two front bottom teeth she scraped so hard and deep that she left the enamel rough and unpleasant, even creating a spot that chafes my tongue.
«How does that bottom part feel, nice and smooth? She mocked as I left the office.
«I hope I didn’t mess you up too bad» were her final words to me, true story.
I paid $ 250 dollars today for the worst cleaning of my life and to have this person scrape the enamel off my teeth. My teeth are in worse shape now than when I went in. I will have to go find a new dentist and see them soon, to fix the damage I paid for today.
You lost a lifelong loyal customer today. I couldn’t be more disappointed. Terrible service, even worse dental care.

I have always been extremely anxious about going to the dentist. I found out about Hedrick and Dodson through a recommendation of an old coworker over 15 years ago. I’ve been coming here ever since. My husband, sons and I live the staff and the facility. We are treated like family every time we go for an appointment or receive a phone call for a reminder of our appointments. I have had the staff hold my hand, literally to get a numbing shot. They have wiped my anxious tears away. They are always so welcoming and attentive. They’ve seen my kids grow up right before their eyes. I would highly recommend this dentist to anyone in need of a friendly, welcoming, attentive, convenient dentist office. We drive over 30 minutes to go to this dentist and if we moved further out, we would still go here!!!