Enterprise Rent-A-Car

We originally had a reservation with Hertz. Went to pick the car up on Friday afternoon and for various reasons, it wasn’t going to work. We were leaving on vacation that night and needed a car. We walked into Enterprise and not only did they have the car we wanted, they beat the Hertz price. Staff was very friendly and incredibly helpful.

I called and rented a Mini-​Van on December 7^th, 2015 for travel on Dec 24^th to Jan 1^st 2016. When I arrived and said my name for a pickup for the said Min-​van, the associate at the front counter turned and looked at the manager in the back of the store. They began discussing my rental and the associate came back to the counter to tell me that they did not have my rental and they could offer me 2 vehicles that would seat the same number of people. My vacation was to take my kids and mother (75 Yrs old) to Montana skiing. (No my mother was not going to ski). I told the associate that 2 vehicles would not suffice and I would like the Minivan (Do I really want my mother or my 16 yr old kid to drive these vehicles? The 16 year old can’t drive as rental companies require you to be 25, duh). I even rec’d a notification on the 23^rd stipulating it was a reminder to pick up the mini-​van on the 24^th. I then told the associate that I made the reservation, I rec’d a confirmation back for the minivan and the dates of the rental. I then said «what good is a reservation if you can’t keep it» Why would someone reserve something, then be told it was reserved if it meant nothing? She then said «I am trying to handle this in an adult like manner» I said really? It is the day before Christmas, I have spent thousands on hotels rooms, lift tickets and gear to take my family skiing and you tell me you have broken my reservations without discussing it with me? she again came up with, «You can take these two cars» I again said this is ridiculous. I left and drove my old suburban which broke down outside of Billings (I knew it had issues and that’s why I rented a vehicle) The breakdowns are not Enterprises fault, but I had already made the reservations for the hotels and paid for lift tickets. I have travelled extensively for 25 years, I was at executive level with National, My business rents from Enterprise all the time, I have never had this type of arrogance or poor customer service ever.