Planet Fitness – Coon Rapids

I went with one of my friends yesterday as a guest around 5 p.m. Place is a lot bigger compared to the BP one. There are definitely a lot more treadmill so I don’t think it would be a concern if you are afraid there would be none left after u get off work. Locker was good. Didn’t notice any smell, plenty of lockers available. Did my own thing without a problem!

The staff are completely incompetent at this location. There is one girl who is nice, but other than that, they don’t even know how to work their computers. One employee, who looks like the creepy guy from Prisoners, took 25 mins to sign me up, when the girl processed 4 ppl in that time. And then confronted someone behind me for «staring at him.» No bench press. No squat rack. The locker rooms are average. Only have like 5 benches with the Dumbbells. That might just be planet fitness in general. I guess for $ 10 it makes sense, but I will leave as soon as my month is up.

I was a transplant from L.A. Fitness right around the corner. The gym is just too big and doens’t meet my needs anymore, and it was more than I should have been paying for. Joined PLanet Fitness this week. I was hesitant before to join because of all the negative review I saw about Planet Fit. This location, Coon Rapids, MN is CLEAN CLEAN CLEAN! The locker rooms are ALWAYS CLEAN! I LOVE the circuit rooms! It’s genious! Since I loved Curves, I can now do the circuit as it fits into my schedule so well! One thing to remember, with a 20 $/​month membership you get what you pay for. So I don’t expect these high school/​college students to be on top of their game with customer service. However, they have been great so far and very personable at this location. It really is a great buy for your buck!
I would say, though, you need to read your contract! Every club has different cancelation policles. It’s very difficult to cancel with L.A. Fitness. So read your contract! No one is responsible for that but you. Those that are new to the whole fitness world might face more confusion, understandably, compared to those of us who are more familiar with how clubs work. There can be confusion about canceling, how many visits you’ve had etc. Check with your health insurance company to find out how much they will cover — the kids at the front desk probably aren’t going to be able to look up that information for you. Honestly, I wouldn’t want them to get involved with all of that. I have to take responsibility for my contract and all that involves. If yo uhave trouble understanding the policies, ask a close friend to help you go over it. Once you sign that contract, you are the only one responsible for getting it right.
I have never heard of strange things like, not being able to bring a gallon jug of water on to the floor with you. I actually was told I needed 10 visits for my health insurance, but I’m not taking her word for it, I will go to my insurance’s website and find out fo myself.
I love love love the reward I get aftet my workout — the HydroTables and Massage Chairs and Taninng booths! I have neck issues, and so using these tables really helps me loosen up my muscles after a work out as well as my mind!
So far, there have been no staff issues for me at this location. Like I said, you get what you pay for, so don’t expect absolutely top notch service. But they have been very courteous so far. LOVE this club!

The staff at the Coon Rapids Planet Fitness make me so frustrated. When I originally signed up in Dec 2014, I asked about the health reimbursement benefit. The person who was helping me said that I need to visit 12 times a month to be reimbursed $ 20/​mo. by my health insurance. I live in Brooklyn Park so I told the PF employee that I would only ever use the Brooklyn Park PF and he said that was fine. I only signed up at the Coon Rapids PF because they had a better special going on.
After about a week of signing in at the Brooklyn Park PF, I asked the Brooklyn Park PF employees to verify how many check-​ins I had. They told me they could not provide that information because my home club is the Coon Rapids PF and they are a different franchise chain from the Coon Rapids PF. Brooklyn Park PF could only tell me about my last check in with them but no other historical information. I further inquired with the Brooklyn Park PF employees about how I would be reimbursed by my health insurance if no one was tracking my check ins. The Brooklyn Park PF employees told me that they have members who just call into their club each time they go visit another PF. Since they’re not my home club, there was nothing they could really do to assist me.
I was upset because Coon Rapids had not informed me of this and I had received no credit for all the Brooklyn Park check-​ins during that past week. I called Coon Rapids PF and they confirmed that they are a different franchisee and run on a different computer system. Coon Rapids PF informed me that I needed to call them each time I visited a different PF so that they could manually check me in. The only times I didn’t need to call them was if I visited the Coon Rapids, Roseville and Burnsville locations because they were owned by the same franchisee. Again, I told them that I would only ever use the Brooklyn Park PF but they assured me this would solve the issue. I was annoyed and thought it was an inconvenient solution but figured it was worth it for the $ 20/​mo. health insurance reimbursement.
For the past three months, I’ve been calling in each time I visit Brooklyn Park PF (which is the only club I go to) and have been signing into the visitor log located at the Brooklyn Park PF front desk. Well, today I called the Coon Rapids PF as I was heading to the Brooklyn Park PF, like usual, so that they could check me in. The employee (Nick) who answered the phone at Coon Rapids said he could not manually check me in because I was not technically visiting the Coon Rapids location. I proceeded to inform Nick that I was following the procedures that they (the Coon Rapids PF employees) had given me. Nick was hesitant but I kept persisting I needed him to check me in otherwise I wouldn’t get credit for my health insurance reimbursement. He was reluctant and who knows if he actually did it; but, I think he finally did manually check me in.
I griped about this to the Brooklyn Park PF employee who checked me in as a visitor and he informed me that I should just transfer to the Brooklyn Park PF and make that club my home club. He said that he didn’t know how to do it but that other members have changed their home clubs in the past.
The Coon Rapids PF employee who signed me up as a member should have explained all of this to me. If I would have known it was this difficult, I would have forgone the Coon Rapids special and just signed up with the Brooklyn Park PF. He was more concern with signing up a new member and improving his metrics than what was best for the customer. Additionally, when I made my initial complaint about my check-​ins, the Coon Rapids PF should have transferred my home club to the Brooklyn Park location. Again, the Coon Rapids franchise would rather keep my membership dues than do what is best for the customer. Also, why is it my job to train every new Coon Rapids employee on their own policies? Planet Fitness is big enough that they should have figured out a solution for this. The managers at the Coon Rapids PF need to do a better job of training their employees to better inform their customers, as well as think about their customers’ best interest. If you sign up for membership at any PF and are expecting a health insurance reimbursement, make sure you understand all the above about the different franchises.
Next step is to change my home club to Brooklyn Park (again, why do the Coon Rapids PF not know about this AND if they do know about this, why do they not offer it as a solution?)

I am starting to consider myself a Planet Fitness aficionado.
Hey, it’s better than a stick in the eye.
This brand new location has everything I need — a convenient location, friendly staff, new and updated equipment, clean facility, tanning, massage beds, and all for an affordable rate. For those who don’t know, it’s $ 10/​mo for a membership, and $ 20/​mo for the Black Card upgrade, which grants you unlimited tanning and massage bed-​ing. BC holders also get 50% off items in the cooler and 20% off New Balance purchases. I think it’s silly not to upgrade. And there’s no start-​up fee.
I think this is my third time reviewing a PF in the last year, so here’s some things that set this location apart from the rest: customer service. I’ve encountered some miserable fire-​breathing heathens behind the counter of PF before, but not here. And of course everything is updated and clean, since it’s new. The machines are of a higher model than I’ve seen before. They have 20+ HD TVs on the cardio deck and weight room. The women’s dressing room often has fresh flowers — one can underestimate the power of a nice bouquet in a room where I just saw a stranger’s tits.
I often see the employees cleaning and maintaining the facility. And though the machines are pretty close together, there are plenty, so you won’t have to wait for your favorite one. They also have a spacious parking lot, so you never have to walk far to your car after you just hauled ass on a treadmill. And though they do not have fitness classes like kickboxing and zumba, they offer training classes and have personal trainers. I’m pretty sure they are included in the membership. Another perk is that there are several locations, and as a BC member, you are able to frequent any facility, unlimited. The last perk is that I am able to afford burning off all of the bacon I eat. (Unless it’s one of those days where I just eat bacon. And do nothing more.)