Storchak Cleaners

Atrocious customer service. After months of putting up with the terrible attitude of the young lady who works there I’m finally done. Also overpriced and they lost a pair of my pants and did nothing about it.

The woman who does the tailoring is never actually there to take measurements which is a complete waste of time. They also charged our card ‘by accident’ for $ 99 instead of $ 9. I refuse to go back here any more!

Do not go here for dry cleaning. I would rather hand wash all my dresses than over pay for bad service. I was new to the area in November and am from NYC. I’m used to things being over priced but for these prices I should be getting 24 hour service and a free glass of champagne. But instead I’m boycotting after my 4^th time there. Bad customer service involving losing my dress and complaining about me getting 20% off for all the crap they put me through when finding my dress after two weeks, an extra visit and a phone call.

Poor customer service. Over priced. Wish I would have picked a different place to take my business.

Poor customer service. When I complained about pricing and service, she was not helpful. We brought in men’s shirts and women’s blouses. Men’s shirts were $ 3 a shirt, laundered. $ 8 for blouses, they have to be dry cleaned & hand pressed, they don’t have the same equipment. None of the blouses needed to be dry cleaned. I’ll never go back.

Can I give this less than one star? Worst experience with a «tailor» ever… I’d struggle to say the woman who does the alterations for this place is qualified to sew on a button. Took a pair of my boyfriends suit pants in to get a simple hem… the simplest and most common of alterations requests, got them back with one leg 1 – 2 inches shorter than the other and it had a crooked hem. Took it back she wasn’t in but we left them she fixed them without even having him come in for a re-​measure. In fact she never measured she just pinned them up. When we went back to pick them up she had «fixed» them by making the one leg slightly shorter and the other slightly longer… now they are both just a little too short. Not what you are looking for when you get something tailored… when you want it you know tailor fit to you… I asked for a refund thinking its not unreasonable to expect not to pay for extremely poor workmanship she YELLED at me, telling me there was no poor workmanship and asking «What world I come from that I expect to be refunded?» and telling me that she «made a human mistake» never once apologizing for the mistake. I don’t know about anyone else when I make a mistake personally or professionally I apologize, I fix it, and if applicable to do not charge for it, or I come to an agreement regarding the cost of materials (which I will point out for a tailor is a little bit of thread). I guess it makes sense that she won’t refund it I bet she makes enough of these «human mistakes» that if she refunded them she would no longer be in business, because if she could make it as a tailor she wouldn’t need to be a dry cleaner too. She then aggressively attempted to kick me out of her shop, while my boyfriend was still changing back into his jeans. I’m never going back, and I won’t hesitate to inform anyone I know about the extremely poor service she and her other employees (who happen to be her granddaughters) are providing.

I wish I would have checked Google reviews prior to going. Horrible customer service. No communication. And it also took me 3 pickup attempts to reclaim my comforter. They made several excuses as to why it wasn’t in… Never an apology. And now, the comforter looks as though it was put through a washing machine. There are little pills all over the place.

They ruined my daughters fancy dress and wouldn’t reimburse me for it. After trying to get it right 3 times they told me they cannot clean it, take it to the manufacturer. What! Why did they try 3 times then? My husbands jacket didn’t even look clean, let alone pressed. They needed to call me for another item and told me my phone number was wrong. I was told this by several employees, including the manager. I then asked them if they have long distance. Oh, no we don’t was the managers reply. What kind of business doesn’t have long distance?! And they blamed it on me, as if I don’t know my own phone number!
Extremely unprofessional and uneducated about their own business. They don’t even deserve 1 star.