Cailis Mechanical

Due to hardware limitations, my initial complaint for which the service was requested could not be resolved.
This one is a true case of great customer service, even though the underlining issue with the AC could not be addressed. Unfortunately, during the service the AC Motor failed and had to be replaced.
To make a long story short, all work was done within 8 hours, including chasing replacement parts 40 miles away.
The technician, Roberto, handled things very professionally, and I can’t say enough good things about how Melissa, the Receptionist/​Customer Service rep, managed both expectations, and prompt communication during the entire time. It nice to NOT have to chase a service provider.
I would retain their services in the future, and highly recommend to others.