Scott Powersports

I was at Stott power sports looking at various bikes when Ron came along. Ron was very friendly and very knowledgeable and helpful. I looked at the new concours. Nice instrument panel on the 16. We looked at other bikes as well. I was looking for the new FJR and a price but no luck on that one. Not quite ready for a new Connie yet but always looking for a good used bike that fits my wish list. My salesman was very friendly and helpful. Nice job guys. Oh almost forgot the parts guy at the counter. Very helpful also but his name wasn’t the same as my own. So I don’t remember his name. SORRY! But very helpful and polite. Keep up the good work guys.

We bought a 2010 Harley Davidson ultra limited with 6k miles aprox October 10^th, 2015. We were told by the salesman, Ron Wackley, the «bumper to bumper» extended warranty covered everything except tires and brakes for two years. No written warranty was ever shown to us prior to agreeing to it and we were told by the salesmanager, Bret Wagner, it needed to be purchased at the time of sale. After asking for it, I finally received a copy Oct 28^th. It had many exclussions we were not informed of and I couldn’t find a dealership that would honor the warranty. It did however cover their behind should I have used it, at their dealership, during that 30 period they are responsible for.. Don’t take their word for anything.
I returned with the bike about 3 days after the purchase with the first of the problems. I was told there was nothing wrong with it. I had been told there would be no charge for that and was then billed about $ 50 labor. I had offered to buy a new front tire, Bret didn’t reply.
They are most attentive when you are handing over the money however.
I had also requested a copy of any services done to the bike prior to the sale. Never got that either.
I documented issues with the low oil pressure (below HD specs), a very loud engine squeak which started a couple of weeks later, excessive detonation /​valve ping, excessive heat (check the law suits on the web), among other issues. They offered to reverse the sale, after I had $ 1500 of accessories and 12 hours of labor to install, and put over 3k miles on it.
They never checked for safety recalls, which it needed. A third dealer found the spark plugs and air cleaner needed to be replaced and a loose muffler, among other issues .
When I had dropped the bike off for repairs the dealer found they never replaced the 5 yr old fob battery and the bike wouldn’t start.
I took the bike to Keystone HD in Lehighton to get an estimate for repairs. Without either business having looked at the motorcycle, I received emails from both places stating these issues were «unrectifable!» That was not a coincidence.
If that is the case, why are they selling $ 17k+ motorcycles with defects that are unrectifable?
If any dealership would have honored the warranty and fixed the bike, it would have been great.
Instead, Scott’s refused to make good on any mechanical defects in 30 days. They refused to refund the extended warranty, which has been an ongoing dispute for months. They refuse to give me the name of the owner after asking three times. They outright lied about not being able to refund the money. I requested they mail the forms to cancel the warranty and was told they couldn’t do that. Once we got past all of that via Amex dispute, I requested they refund the money to the card. I am sure it will be refunded, but what a hassle. Then, I am told the longer it takes to process this, the more money we are going to lose. Yikes!
The bike needs another estimated $ 1k to try and fix what problems are left next Spring. I had originally asked Scott’s to pay $ 500 towards the repairs, which they refused.
Bret tells me in writing the issues are unrectifable yet I need to bring it to their shop to be worked on… Not a chance.
They hadn’t made good for the mechanical defects found during the first 30 days. They won’t refund the warranty as requested. No one takes responsibility for their actions and I am out a couple of thousand dollars plus a great deal of time trying to resolve the issues. I would much rather have given a five star review telling you how thrilled I was to buy the motorcycle of my dreams from a reputable dealer. Buyer beware!
We did everything possible to make sure we had a fair deal and any issues world be covered. Apparently it would take a Judge to offer a mediated perspective on this situation.
You don’t need or deserve the hassle dealing with this company.
SHAME ON HARLEY DAVIDSON for allowing defective motorcycles like this to leave the factory.
All Rights Explicitly Reserved !
Wayne Brunner
Lehighton PA

Needed a trailer. Had cash. Had to wait for the salesman to start and finish lunch before he would give even a price.

Worried about new service manager. Took bike in for service and found work to be incomplete and wrong. Prior to this service had been great. Parts dept. always very helpful.

Bought 2 bikes here, both KTMs. The sales manager Brett worked out great deals for me and it has always been painless. Have had some major repairs here and the service guys know their stuff, had some warrantee work done over flawed paint and the service manager worked hard to make everything right.
Been riding for years and have dealt with countless dealerships, these guys are great and I don’t mind driving to give them my business.