Biltmore Spa

I have never had any previous spa experiences, however I don’t see any way another spa could have been better! To start off with, the Biltmore Hotel is a beautiful place to be in (be prepared to feel undersressed… no matter what you’re wearing!) I have always been hesitant about massages, but as I entered I saw a plaque saying that the Biltmore Spa is ranked top. There is a massage room, showers, and sauna and steam room with complimentary snacks and drinks out. With the price of the massage, I made a point to I take my time to shower, pamper myself and blow dry my hair afterwards. The earth stone massage is the best thing I have ever had in my life! I would love to go back a second time, but it costs a pretty penny. With the cost of the massage ($ 190) that may not be for a long time!

I was beyond excited to use my Spa Day with Bubbly which I purchased at Travel Zoo at the Biltmore Spa. I must admit I was extremely disappointed with the spa amenities. I’m used to the spa at Fountainbleu which has several different rooms to enjoy plus the pool. At the Biltmore Spa it’s just a sauna and a steam room, major bummer especially with how expensive it is.
The relaxation room is not very comfy, the view is nothing to brag about, and it was warm. Like if the a/​c was not turned on. The robes don’t help either. I was sweating.
As far as the massage it was AMAZING. Adrien has been by far one of the best masseuses I’ve ever encountered. I came out like a brand new women. He gets 5 stars without a doubt.
Another reason why I knocked off a star was b/​c they forgot my bubbly and I had to mention it to the front desk. I would have preferred to enjoy it before my massage not in the middle of the boutique. But Melissa did make up for it by giving me a box of truffles. The truffles were great.
The service in general was very pleasant. Maritza and Melissa were friendly and attentive throughout my time in the spa. 4 stars for them.
Biltmore please upgrade your amenities, guest like to enjoy a full day at the spa. Not just a massage. At least throw in a pool pass.

I was looking for a good brow specialist… because I am afraid to just go to any person for my brows. I found Tilza and all of her good recommendations, so I decided to take a leap of faith and book an appointment with her. I have also been to the Biltmore a few times and have seen how gorgeous it is, so I had some faith that their spa services would be excellent. I was not disappointed. I needed brow help. I haven’t had my brows professionally done in years. Tilza was quick. She filled in my brows to show me what they should look like (and I liked what she did). Then she told me to put the tweezers down for 3 months. Ok, Miss Tilza! I will do that! She offered me some serum to help them grow (I did not purchase that) and we looked for some eyebrow pencil, but they did not have my color. Ok, so maybe I should put down 4 stars because they did not have my color eyebrow pencil, but I am reviewing Tilza and her work, so she gets 5 stars. I would definitely come to her regularly if I was not moving out of state. I will probably visit her when I come back to visit family. Her services were also not overly priced, which was nice. I loved the spa atmosphere. I would try other services here as well. 5 stars.

I was really disappointed. I expected so much more. I’m a huge fan of the Mandarin Oriental Spa, and I expected this to be comparable. It is not.
First, the ambience is loud and unrelaxing. Their relaxation room is large and has fantastic blankets. One of the three stars. The Mandarin could learn from this. However, it is so loud in there I couldn’t relax. I even came early to just sit and relax. It wasn’t just the people waiting for services. The employees are very loud. It was a distracting and stressful environment.
Second, while I’m not math major, the massages my husband and I paid for were supposed to be 70 minutes in length. We weren’t even shown to the room until 5 – 10 minutes after our appointed time. When we left, only 55 minutes had transpired. We paid our bill at the 70 min mark. I felt so cheated. This has never happened at the Mandarin.
Third, my masseuse, while nice, was not great. I have had dozens and dozens of massages over my lifetime and my niece does a better job. I give him one of the stars for doing a reasonable job around my shoulders and neck. But the rest felt listless and limp. It was like a skin rubdown, not a massage. I love massages. I did not love this one at all. In fact the lack of massage skill made me more tense. I was trying to figure out how to tell him to really give it a try, but I’m not that kind of person.
Four, my facial was good. I was pleased with her skills. She gave me some excellent advice and was diligent about extractions. One of the stars for her abilities.
For the ambiance and staff skill, I recommend Mandarin Oriental Spa. You get to use the pool too. At the Biltmore you can’t. And the facilities at the Mandarin are so much more relaxing. Before I had a chance to tell my husband how I felt about the mediocre experience, he told me that he prefers the Mandarin too. So we are booking there for next weekend. :)

I am sad to write this review, because it could have turned out SO differently. I had been here a couple of times previously, on visits to Miami. (Those of you that know me know I go there a lot and am currently house shopping there!) The hotel is stunning and jaw-​dropping gorgeous. The first time we went for massages I had a GREAT experience with a few tiny exceptions. My massage therapist the first time was a tiny woman and she is the only massage therapist that ever WALKED ON MY BACK– LOL, but it was great! The bad thing I remember about that first time was that the massage rooms were LIGHT, they didn’t seem to have the room darkening shades thing going on yet. The space was and is beautiful and relaxing and the locker rooms have private steam rooms and saunas– it’s very relaxing.
Sadly, as excited as I was to go back this trip– my entire experience was ruined and only went downhill in incremental phases. It is apparently a whole month of spa focus in Miami in July and August and there are specials/​discounts everywhere. For me, I’m used to getting deep tissue massage every week and I’d rather pay a solid price and get the quality I am needing vs. getting some discount special and having a subpar experience. So– I called here and booked a 90 minute DEEP TISSUE massage for myself and my friend. She offered the Spa Month specials and I said, look I don’t want 50 minutes I want 90 and I want deep tissue– she offered to book a special rate then add on the extra 40 minutes or whatever, I was fine with that. I should have asked up front what that rate/​special would be, especially if I would have known what my experience would be. Everything else was the same– the beauty of the building, the location, the gift store etc. They have great robes, I asked if I could buy one and they said they were not for sale, which I found surprising. but– I had a male massage therapist and although I EXPLICITLY told him up front «I’d like DEEP TISSUE — I get DEEP TISSUE MASSAGE WEEKLY, you will not hurt me and don’t worry, if the pressure is too much I have no problem telling you– but please, I need deep tissue” — my massage was equivalent to a child giving me a back rub. I mean, those of you that follow me here have seen I have provided reviews all over the country. I’m not someone that gets a massage 2x a year and bitches about it. I know my stuff LOL! This guy was so soft and had NO unique techniques, I mean, seriously, my mom could give me a more therapeutic massage. After about 20 minutes he said, «ok I am going to start deep tissue now» and I said to him at that point «Well, I was wondering when you were, please– START and don’t stop» He did maybe 10 minutes total of what I’d call somewhat deep tissue and the rest of the time was a TOTAL WASTE. I could not relax because I was so aware that I’d be throwing my money out the window. I so needed a massage too and immediately regretted not going somewhere else. When we were finished, I went to pay– I told the entire front desk quietly and discreetly so as not to let all the other clients there hear, how horrible my massage was and how I did not enjoy it and was not relaxed and it was not what I ordered. The lady goes «I’ll be sure to share your feedback with the manager». THAT WAS IT. Not even a second did she or anyone behind the counter THINK what is common sense in any service industry that it would be wise to comp at least my massage. (My friend had an ok massage she had no complaints). I think at that second, I was so probably shocked and felt like I was in a dream world of cluelessness, that I didn’t say anything more. We took the elevator down and I said to my friend, «Did they really not offer to do anything for me??» She said let’s ask for the hotel manager at the front desk. I stopped by, and they called the spa, the spa sent down the manager. She said «oh I am so sorry, our front desk manager came to me immediately after you left, and we’d like to offer you a complimentary 70 minute massage to make up for this.» I shook her hand and left and as I considered this situation, I realized that NO, I do not want to go back and give The Biltmore Spa another chance. I’m wondering what logic tells them to offer me a comped 70-​MINUTE massage vs. just giving me a comped 90-​minute massage which is what I just paid full price for? (note; $ 550 for 2 massages) Like, what would it hurt The Biltmore to comp 90 vs. 70? It’s almost a bit insulting if you think about it. It’s like eating out at a restaurant and finding a huge hair in your steak. And the restaurant says «I’m so sorry, please come back and enjoy another steak dinner comped– but we are only comping the steak, not the potatoes”– MAKES NO SENSE and is rather snotty sounding and insulting. Anyone in the service industry knows or is typically trained this is NOT how you resolve an issue like this. And frankly– it’s what made me realize that no, I do not want to go back and I think my fellow Unilocalers should know.
VERY SAD.

The Biltmore Spa has one of the best spa experiences in town. But I didn’t give a 5 stars not to the Spa I can tell you I had the best experience with my massage but after my massage we were a group of girls seven to be exact we put on our bathing suits went Downstairs to have a nice lunch and when we were ready to enjoy the pool when we were told that we were not allowed to use the pool facilities. I truly think this is ridiculous cause after spending the kind of money between lunch and spa I truly think they should over think this process cause I have never been to a hotel that I have booked a spa and you cant enjoyed the facilities of the hotel that like saying oh you cant have lunch here either cause you are not a guest. Next time we will book a spa in town that pool facilities are included. so we wont be returning to the Biltmore until this situation is corrected.

The Biltmore spa is hands down one of the best spa experiences in Miami.
From the moment you check in the staff make you feel special. The spa facilities are very zen and beautifully done. Once you check in they take you to the locker room and provide you with a fluffy robe. Your masseuse meets you by the locker and guides you to the massage room. They are always very thorough and ask specifics about what areas they should focus on and what your preferences are.
On this particular occasion, I had the chardonnay massage which was incredible. The chardonnay oil my masseuse used had a delightful, soothing scent. The masseuse worked out all my knots and really provided a relaxing and soothing experience for me. Love the Biltmore. Love this spa. :)

My review of the Biltmore Spa consists of two parts: eyebrows services and regular spa services.
Eyebrows: (5 stars)
I visit the Biltmore Spa at least once a month to get my eyebrows done by the absolute best eyebrow technician, Tilza!
Tilza has been taking care of my eyebrows for 5 years now. I don’t trust anyone else. My eyebrows are on point and I get compliments all the time; Thank you Tilza! Tilza not only is excellent at what she does but she is a very nice person. I feel like I’m more than a client but a I’m friend. I love coming to Tilza. She is also very helpful and gives me tips on how to keep up my eyebrows looking good until my next appointment. Her book fills up pretty quick so if you want an appointment make sure you call in advance. The cost is $ 30 plus 20% gratuity; I admit it’s a bit expensive but it’s completely worth it!
Also, the Spa staff are all very nice and you get to enjoy a visit to the beautiful Biltmore Hotel. Parking is free but it’s usually hard to find a spot. My recommendation is to get there 15 min before you appointment so you have enough time to park and walk in to the hotel and spa which is located in the 7^th floor.
Spa Services: (3.5 stars because of the pool situation and relaxation room)
My husband and I visited the Spa on a Saturday around 12 pm. Upon arrival they quickly took us to the restrooms where we were provided with a locker room, sandals, and a bathrobe. The staff at the restrooms are all very nice and helpful. The restroom is fully equipped with, showers, sauna, steam room and towels. It also provides all the basic toiletries you need. The staff recommended to use the steam room before the massage; and what a great idea! This really put my body in a very relax mode and it felt so good.
We then waited in the relaxation room to get called for our massage. One thing they need to improve is the size and accommodations for the relaxation room. There was no space for us to «relax» and we had to share a seat.
But things got better after this, my massage therapist was amazing and the massage beds are very comfortable. I fell asleep three times during my massage, something that never happened to me before in any other spa.
The only thing that would really prevent me from booking another Spa day at the Biltmore is the fact that the Spa members are NOT allowed to use the pool facilities. Unfortunately this is a deal breaker for me since the Spa doesn’t even have a hot tub. For the price you pay in the Biltmore you can go to South Beach to a 5 stars hotel and get gym, spa, pool and the beach.

Nothing better than to spend a relaxing day at the Biltmore Spa. The relaxation room is just that, so relaxing. All my massage experiences have been great. The customer service is impeccable. And then you top off the day by laying out by the pool ordering some lunch and a drink or two and I promise you’ll be smiling the rest if the day. The whole experience is perfect.

My husband wanted to surprise me with a full spa day at the Biltmore for my birthday. I had been stressed out lately and he wanted me to relax for my birthday. He called them and set everything up himself. I was just told to be at my appt at 10am, and everything else was taken care of. So I did just that.
I get there, check in, and the lovely lady at the desk ask me to wait in the gift shop for someone to come and take me to the locker room to get changed. Within minutes, they picked me up, walked me over to the locker room and gave me a key to a locker to place all my belongings in. Gave me a tour of the facilities: shower, sauna, and toiletries I can use for after my massage. I get into my robe and wait for my masseuse to arrive. First up, seaweed bath. We walk into the massage room, with dim lighting and mellow spa music playing, the bath is drawn and everything is set. I was a bit hesitant at first, going into a bath with seaweed, and honestly it was a bit awkward, but I enjoyed the serenity of the quietness and just sat back and relaxed… until the construction noise that was going on outside ruined it. I found it hard to relax once they started going. I heard bulldozers and workers yelling over the noise. I tried to block it out during the bath and then over into the massage, but I found it hard to relax with it going on in the background. Although I tired to make the best of it.
After my massage, I grabbed some fruit and chocolate covered pretzels and sat in the lounge area until my next appt: the facial. I usually don’t get facials, so I wasn’t sure what to expect. The lady picked me up and got started immediately on my face. It was a bit rough but nonetheless, it was nice and listening to her explain to me what she was doing and how she was doing it. It was relaxing but I still heard the construction going on. After my facial, my final appt was at the hair salon. Didn’t do anything fancy, just got it styled. My husband thought it be nice to have it done for my birthday party that night. After everything was all said and done, I left the spa around 4pm. I was relaxed and felt great!
Since my husband spent all this money to get me a wonderful spa day, it was a bit disheartening that it was tarnished by the noisy construction. So I felt obligated to call later that week and let them know about my experience, how it was less than perfect due to the noise. The manager insistent I come back and enjoy a complimentary massage for my troubles. I appreciated the gesture and came back and had a wonderful, noise free massage. Very relaxing, and exactly what I expected the Biltmore to be. Staff was friendly in accommodating me and for that I will definitely will be back.

Michael did wonderful work on my daughter’s hair.

After reading several reviews on recommendations for «Tilza» I decided to hunt her down myself too and book a brow appointment. I’m so glad I did because she’s BROW-​tastic!!!
I’ve always had a love hate relationship with my brows :/​always thought they were too full and no shape so i always ended up over tweezing and getting disastrously creative lol so I finally decided I needed to bond with my brows and go to the pros, and a pro she is!
Thank you Tilza! Got my wow brows back!

TOO DIE FOR MASSAGES. It was so serene and perfect! I went with my family and my sister who was pregnant at the time had a massage for pregnant women. It was amazing and the best thing for a pregnant women. The staff is wonderful and very attentive and kind!

Beautifully exquisite place, relaxing and the service is impeccable from the moment you arrive till you leave. Maritza is an attendant there that makes you feel so pampered, she brings you tea and fruit ect. She makes sure it’s refilled and that all your refreshment and comfort needs are met. I can’t say enough about the treatments at this spa. The products they use leave your skin feeling amazing. The relaxation lounge is the only thing that I don’t think is managed properly. People have no edict in Miami, so the speak loudly to each other and on their cell phones. That should be regulated and not allowed. Parking is easy and free. :)

I did a spa package, which is a massage, facial, and mani/​pedi.
Massage — The massage gets 5 stars. This is the reason you go to the Biltmore Spa. The massage is consistently good, and the spa itself is very pretty and relaxing. The masseuse checks in on the pressure level a few times during the massage, so you have a chance to speak up. The spa does a really good job with this.
Facial — The facial gets 4 stars. It’s totally fine and normal, nothing special. It incorporates more massage than normal facials do, which is nice. But it’s the usual situation where the facialist criticizes your skin, but since this person isn’t affiliated with a dermatologist, you kind of have to take it with a grain of salt.
Mani/​pedi — 2 stars, maybe 2.5. First, it takes way too long. Second, they don’t really cut the cuticle that well. I requested that my cuticles be cut more, but the nail tech did a pretty poor job at it.
That being said, it’s 100% worth it to go for the massage.

Best spa near the heart of the Gables! Gorgeous views, excellent services and wonderful massages for men and women. The spa also offers a great prenatal massage experience for expecting mommys too. My go to place to get pampered.

I absolutely love this place! I’m about to let you in on a little secret… The best masseuse is Yazmina. Or at least she is in my opinion.
I hope by saying this it doesn’t mean she’ll be booked every time I go.
The spa’s attention to detail is amazing and both massages that I have had were fantastic. I recommend the Chardonnay treatment. The oils they use smell delicious and don’t leave you feeling like you need to shower.
I will say this… The Miami Spa Month deal they offer is great. With only one issue, the amount of people. It was a little busier than the first time I visited but other than that, I have no complaints.
I can’t wait to go back!

I’ve been seeing Tilza for my eyebrow wax before she came to the Biltmore Spa. I have to say, this just makes the experience that much better.
Tilza is AMAZING at what she does. She takes her time and you never feel rushed. Would not trust my eyebrows to anyone but her. Yes, she’s that good.
Coming to the Biltmore Spa is an added bonus. Even if it’s only for 30 minutes, it’s a very relaxing atmosphere.

I had a gift card from the spa sitting in my wallet for 2 years, so I finally decided to make an appointment for spa month.
Check in was easy, they immediately gave me a tour of the spa and its amenities (i.e. lounge area, locker room, a small table with fruits, teas, and water, and the sauna) .
As soon as I came out Liz greeted me for my treatment (She speaks both English & Spanish, which is surprisingly a rare find in the south Florida area.) She led me to her treatment room. It was extremely clean and clutter free, but she made sure to let me know that if it got too cold or hot or if I wanted to change the music to let her know.
The products that she was going to use on me were already set up, so there wasn’t any idle time spent waiting. At the end of the service she recommended some items that I can use at home, but it does not feel like product pushing. When I checked out she had left them with the receptionist and left my decision if I should but it or not at my discretion. Pro tip– try adding an extra service, the time went by faaaast and I left wanting more!
As for the parking it was a bit of an issue since I drive a huge car and I was over stepping BOTH lines. But I won’t knock of stars for that since it isn’t part of the service lol

I had a chance to try the Biltmore SPA during the Miami SPA Month and found the spa and ambiance to be quite nice.
However amenities wise, the spa is lacking plenty. There isn’t much to do before or after your treatment. They have a tiny steam and sauna room that fits like 4 – 5 people max and the locker room is small. there is no jacuzzi or hot tub.
They do have a very calming relaxation room and offer fresh fruits, hot tea (my favorite: chamomile citron), yogurt and ice water with lemon.
I had the restorative massage with Enrique, he was good and got all the tension out of my body. But I found him to kind of sale pitching the body scrub he was using on me during my treatment a little to much which i dont mind but it did kill my relaxation a little. Other then that he has hands like a god because my muscles were relaxed and my skin was very soft.
Overall (⁴⁄₅) the staff was very accommodating and nice and the service i received was good but one star off for the lack of amenities and the slight discomfort i did get.