Brightway Insurance

Tony and his team are the best — they know how to service — I would give them 6 stars if it was available — I would recommend them to my friends and family

Do NOT Use this agency! Mismanaged my homeowners insurance for a year and tried to lie about it. Found out from the mortgage company that Brightway had not properly handled account leading mortgage company to force place insurance. Brightway used the excuse that they had someone on staff (Jackie) who had left the company, etc. After a conference call with bank, I find out it was just purely Brightway’s mishandling of the account — they just did not follow up properly. Brightway Insurance’s agent Tony Debs has yet provided a resolution after many calls and emails knowing it was his company’s fault. Extremely poor customer service. No response or follow up or resolution. I am now paying an additional $ 400 a month to the mortgage company because of their error. Smoke and mirrors — not a professional business.

Very poor Customer service lots of red tape and BS. Very unprofessional in business. I would highly recommend you go elsewhere and not deal with these people. Trained receptionist to tell customers that agents are not there when in all reality they are there and just want to ignore your calls and not deal with the situation at hand «KIARA». Advised me that my Agent Jackie Cuni was not there. when she really was. Then I asked the receptionist who was her boss and she advised that the agent dod not have one! I told her that unless you owned the company you had to answer to someone! This was done to me before because I had called back as if I was someone else because I knew that it was bull and the Agent answered the phone and did not know what to say! i said «BUT I THOUGHT YOU WERE NOT THERE»?? She stuttered and shuttered her words and at that time we had a conversation! They are all the same at that company! They are all full of crap