Direct Plus

The only reason why I have this service is because is the only internet service offered in my building. I’ve had it for 3 months and it’s NEVER worked properly. This company is beyond annoying, their product is horrible.

Terrible customer service. We live in the Terrazas complex, which is entirely serviced by Direct Plus and have been completely without internet for the whole morning. When I called to ask for a position, after all we work from home and are fully dependent on a working internet connection, the apathic Customer Service attendant simply stated «I have absolutely no idea of the ETA. Could be couple of hours, the whole day or maybe the whole week.» WTF? This is supposed to be Customer Service? And alas, we still have no connection.

If only I could give zero stars. Our building switched to DirectPlus and internet speeds decreased by 50%, outages increased by 300%, and customer service is run by idiots. Terrible terrible TERRIBLE service. This will more than likely lead to me moving out of my building as I often work from home. ZERO stars

wow! This is one extremely shitty company. I’m bound to use them because my apartment building has no other internet provider. The internet goes off often and when you call them to complain they first tell you that there is nothing wrong on their side. You call them again then they tell you that the internet is down and they have «NO ANSWER: when you ask them when its going to be back you. They don’t even send a technician to fix it. HORRIBLE SERVICE!

If you’re considering an apartment building and find out that Direct Plus is the sole internet provider, just run away and don’t look back. If you’re asking yourself how bad could an internet provider be — well, maddeningly, wanting-​to-​rip-​your-​hair-​out, bad. Incredibly slow speeds when it works (11Mbit/​s tops, when I’m paying for 20Mbit) — all of that for a price that would get you at least twice the speed at Uverse or Comcast. That’s when it works — because get ready for outages a few times a day. This company will make you wish you’d still be with Comcast, it’s that bad.

I am happy this page exists to be able to give a 1 star rating to this company. This company is a complete piece of trash. The internet is extremely slow and customer service is just the worst I have ever seen. I have been trying to cancel my service but no one seems to be able to help me.

The worst possible service one could ever have, these people are a piece of sh**, excuse my language but there is no other way to put it. They simply solicit communities and put them on a contract so that the residents aren’t able to choose another service and with that being said, they can get away with the crappiest service knowing residents have no other choice. It is plain ridiculous! The customer service is a joke! I’ve called 9 times only to get hung up on, I have to restart my modem every day. I pay for 20 mags but instead get a measly 6!!! Honestly, if this continues I’m going to report them to the BBB.

Seriously love when people review a worthless business with lots of stars to up the rating & only has ever reviewed 1 business… suspect!
This company is a piece of crap! Avoid at all cost. Internet is expensive & it does NOT work. They double the price of the directv boxes & make you believe you have to go through them when you can really bypass this bs company & deal w/​directv directly. They have an F rating on the Better Business Bureau & well deserved! They are hard to get a hold of & make you leave a message Haha yea right. I figured out by asking to tech help I could get a live person then I said this is crap & cancel it immediately. And when you call to cancel they don’t even care or even ask why like most all companies do
& try to get to stay lmao wonder why! Even when I personally returned the modem after less than 30 days nobody asked why or cared. They don’t even have a receptionist but a locked door w/​a phone & list of extensions to dial someone… maybe too many anger customers! My building is looking for another provider thank god.
I’m sure this company will be closing it’s doors for good very soon!

Despite all of the negative reviews on here, I would like to say that I had a nice experience with DirectPlus. They were usually always able to take my call or would call back, and seeing as they are a smaller business, I was understanding. The speeds in the building I lived in were always decent. I could download at about 2 mb down with the «faster» option, and while that is not stellar for the price, it was much better than I was expecting after reading reviews.

These people don’t know their left foot from their right foot. My bill should always be the same and then they go and decide to up the speed. WHO THE HELL told them to do that! If it wasn’t because my apartment building is pre-​wired for them I would never deal with them. HORRIBLE company that really needs to get their accounting department straightened out. I am so sick of dealing with them I’m even willing to cancel my internet just to never, ever, ever have to deal with those people.

This company is a complete steaming pile of shit. Avoid any building that uses them.
I moved my existing direct tv into an apartment that had them. They screwed up the installation, didn’t provide additional receivers like I was promised and then wanted to charge me additional money to come back and fix the problem they caused.
Their internet is slower than 56k and barely usable.

Horrible customer service!!! And very bad internet!!! Very slow and always goes on and off… when I call to complain they say «we don’t see a problem from our end so there isn’t an answer» We even went and bought a very expensive modem just to see if it would help but clearly it’s a problem cause by them but yet they’re not willing to fix it! I can’t wait until the day I never have to use them again and get out of my building!

Horrible customer service. Extremely slow internet speeds. Connection drops all the time. High priced internet for low speed connections. U-​verse offers speeds that Direct Plus does not offer, yet you pay for the same price of speed that AT&T u-​verse is offering. Complete scam artists. Complete rip-​off. Steer clear from this company.

This internet service is very very very very poor. Please do not take this. The worst is for the people who live in the buildings who are contracted with this company, your literally stuck with horrible internet. And I have to leave an amazing building, just because of this problem.
The tech people are nice, and have tried to fix it many times, But it’s not the tech’s fault, it’s the company at fault for this. Even direct tv is pretty bad too, just a little cloud cover is enough and the whole cable is down.

I want to shoot myself every time I remember the fact that I’m forced to use this provider at my apartment building. Their service offerings suck and they can’t even deliver on those. On Internet, we have one option… 10mbps/1.5mbps for $ 45/​month. I remember when I could get 24mbps/​3mbps for that price with u-​verse! And they actually delivered these speeds! One of those pictures posted about the 45 minutes to start a small tv show (on standard resolution) was from my TV and is a regular occurrence. As if that’s not bad enough, I lose my Internet connection multiple times per day and technical assistance has a bad attitude as if I don’t know what I’m talking about. I’m 23 I grew up with this technology I know when the problem is your crap modem and not my router.
I’m not going to comment on TV service since as far as I’m aware, they just resell DirecTV.
STAY FAR AWAY FROM THIS COMPANY AND ANY APARTMENT COMMUNITIES THAT CONTRACT WITH THEM!
EDIT: I suppose I should say that they do seem to at least make the effort to correct the problems. They do send technicians out, they do claim to «check» the connections and they have replaced my modem. For whatever reason, they just can’t get it right. Whether it’s that they just don’t provide enough bandwidth to the building or what is the issue I’m having. If they didn’t participate in revenue-​sharing, they could re-​invest that money they’re paying to apartment communities and provide good service people would actually want rather than being forced into.

Direct Plus goes by and loops back to Mastec, MDU Connect and a whole list of other names. This is, 96.666% of the time, because it’s a company that scams customers and then tries to run away from the PR nightmares. Sorry, it’s 2013, it’s a bit harder now.
This company provides monopolistic television and dial-​up quality Internet to various apartment buildings in and around Miami-​Dade. In a quick wrap up, if you’re considering a building/​condo that has an illegal agreement/​monopoly with Direct Plus and there’s no alternative… you might want to move that building/​condo to the end of your list.
The Internet speeds are typically 5 Mbps down and 0.8 Mbps up. That’s pathetically slow. If you use a Smart TV adapter or Apple TV… prepare to do a whole lot of waiting… and waiting… and waiting.
Their «website» hardly functions and has no useful information on it. It looks like a Netscape Navigator friendly middle school homepage from the 1990s. There’s a section to login and pay your bill… of course, it doesn’t work.
Direct Plus is Hotwire’s bastard brother… yet another one of these bottom-​feeding Miami companies that’s getting rich by ripping people off all while stifling progress and hindering easy access.