Gables Shoe Store and Repair Shop

Run from this dump, even if your shoes are broken!
10 years ago, this was a great place. Never cheap, but always fast, efficient, quality.
Now, the screw up every order.
The woman in the front is nasty. She will chit chat with her friends and ignore you for 10 minutes — while you obviously are in a hurry on your lunch hour.
The last time we went, about a year ago, they lost a piece of luggage and my shoes.
They were a perfect 2 for 2 on incompetence.
The woman refused to apologize and told me she would not call me when she found the stuff.
She was indignant that I was upset.
I would call to see if they found our valuable and needed items and she would hang up on me, telling me I had to come to the shop in person.
Can you imagine that, they screw up on the highest possible level of horrible service and the onus is on me to was 30 minutes driving every day to pay for street parking, wait for the idiot front counter woman to end her conversation with friends, then be told they still couldn’t find my stuff.
Finally, when we bought a replacement piece of luggage and my wife ordered pricey new shoes online to replace what we thought was lost for good, I had lunch next door and dropped in and they had our stuff.
The lady in the front acted like I should celebrate instead of griping.
And no «sir, we screwed up beyond belief — no charge» that any competent merchant would do.
No, have some free polish and cleaning supplies.
Nope, they had the nerve to charge more than the estimate, something about the stitching on the luggage (the job was horrible — looks like Frankenstein stitching) being extra difficult to make it look like no repair was done.
By all rights, I should have walked out of the place without paying and slammed the door.
But I figured if they are indignant that you are concerned that they lost to valuable items for more than half a months, they probably taser you and throw acid in your face if you decline to pay for horrible work that took 10 times longer than promised and included a lost items incident that cost you several hundred to buy replacements for stuff you thought they’d lost forever.
I hope see on the news that this place burns down.
On a charitable day, overnight with no one in it.

This was definitely the WORST EXPERIENCE I’ve had in my life. I understand that I couldn’t find my ticket & it made the search a little difficult, but the level of rudeness & disrespect to the client was unbelievable & unheard of!
No assistance while I was looking for my shoes, talking to other people while he could have been helping me search, when I found the ticket, he threw it in my face that it’s“easy to find the shoes with the ticket”, A VERY ANTIQUATED SYSTEM (technology can assist a very unorganized business) & to top it all off, he insulted me & started screaming at me.
The WORST SHOE REPAIR STORE IN SOUTH FLORIDA!
I’m a business owner, but I guess some people are more educated and know the power of great customer service more than others. I WOULD NEVER GO TO THIS OVERPRICED HELLHOLE AGAIN.

Destroyed a pair of suede Alden’s that I took on for a cleaning. They sliced the suede right by a seam. When I picked up the shoes, the guy gave them to me in a bag and tried to charge me without having me look at the shoes. When I pulled them out of the bag, aside from the slice, the suede was faded and the spot that I asked them to clean was still dirty. The owner denied any responsibility and told me I was just looking for problems with the shoe.
Don’t take your shoes there. The place is a rip-​off and they will mess up your nice shoes.

Tienen al frente una mujer antipática y poco leal.
Lleve una cartera para reparar y me pidió $ 40.00 al frente. Cuando la fui a recoger me pidió otros $ 40.00 alegando que no lo había pagado y que en el boleto de entrega ella no lo había marcado y por tanto no se había abonado.
No me hacen falta los cuarenta pero $ 80:00
Por el trabajo es inaudito!
Saben ustedes a donde fueron los primeros?
Pierden clientes por persona antipática y deshonesta!!!

I will never go this place again– the only good thing is the location. I dropped off shoes a week ago, I paid $ 50 for the repair, was told they’d be ready on Wednesday, drove there during lunch hour, paid the meter parking, was given my shoes as if they were repaired. I had to call back on Saturdayu & they still weren’t ready.
All you’re paying for is the location.

Charged me $ 40 for a pair of insoles that cost $ 7.00 on Amazon!!! I guess i’m the sucker, but my feet were hurting and i needed arches badly.

Had been a customer of this place for many years but since the original owner past away the idiot in charge of these place has a real nasty attitude and doesn’t know how to tread customers and or do business, the quality of the work has gone down 100% add to this the outrageous prices. Save your self the head aches and go else were.

The attendant is incredibly rude and condescending. They overcharge you for very simple repairs, and they take too long to return your shoes. Not only do they do a terrible job, but they ruined my patent leather shoes by staining them with rubber. Please stay away from this place.

Very rude and not accommodating to redo a leather repair which they did 6 months prior on a leather strap for a briefcase. A simple replacement of a stud which would have been a 2 minute job meant leaving the bag there and coming back for it at a later date. I will be glad to take my business elsewhere and never set foot in that store again.

i brought my pumps there for the heels to have another cap/​bottom applied. they wore out in a month. I’ve done this many times over the years. I went back and they took no responsibility for the poor quality of their work.
They were expensive and not very nice overall.

I’ve brought about a dozen pairs of heels here to have rubber half-​soles put on and I’ve always been pleased with the results. Plus, they stock the soles in black, tan and red — which makes my Louboutins happy! I find their prices to be competitive within the Coral Gables/​South Miami market — which, granted, can tend to be a little higher than in other parts of Miami. Also, they are able to do repairs pretty expeditiously, usually 1 – 2 days, so the turnaround time is quicker than other cobblers I’ve tried. Recommended.

This place is awful. They’re bad-​tempered and unhelpful. I have been there two or three times and with their elevated Coral Gables prices I won’t be going back.