MetroPCS

I just bought a cell phone at the Coral Gables store.
The person that helped was very knowledgeable on all the products
and very efficient. Her name is Djeneva.
She took her time in explaining how the phone that I purchased
worked and I am a really slow learner.
I do not know her. I am not related to her. But I needed to complement this
sales person that gave me all her attention and had incredible patience
in teaching me how the phone worked… thank You, Djeneva

I was having one of those days in which very few things were going right. At the end of my work day, i was not looking forward to going to METROPCS because I had a few things that needed to get done, and doubted anyone at the store would be able to assist me. But I took a chance.
It was incredible! From the gentleman greeting people at the door, i knew I was in the right place, he was so informative and patient with the people going before me.
Then my name was called and I had the honor of being helped by VILMA, this young lady was professional, courteous, informative, and helpful. Such customer service skills are unfortunately seldom encountered today.
You could tell she really wanted to make sure all my issues were resolved, I wasn’t buying a new phone, i had issues that needed to be dealt with, and she successfully assisted me in resolving all me issues to my full satisfaction.
Vilma, has successfully converted me into a lifetime METROPCS customer, and as I told the Manager, you hold on to this girl… She is going places.
Thank you for the wonderful experience, after a very difficult day!

Excellent customer service by Oreste deserves 5 stars. He was very thorough, courteous, and explained everything very clearly. The customers I observed were leaving very satisfied from all three workers. Even the manager on duty was expediting turns. I was very pleased with the overall experience. I will return to the Miracle Mile store as I always do.

This place it’s great, the computer at front can temperamental at times, but once you figure it out, the rest is a piece of cake. I have been there three times and dealt with three different employees. They have been nice and patient with me.
I usually go there in the morning around 10am, so parking has never been a problem

I’ve definitely experienced better. Gotta give Metro PCS credit for their rapid growth and network extension over the past few years, and for the fact that you can use Verizon or Sprint phones with their service (AT&T phones are not compatible with their satellites) — These are all great things for the company. However, the employees at this store look so bored and unanimated to be there, that it completely kills the mood for anyone waiting.
The check in is kinda cool, since it’s electronic, but useless, b/​c they don’t call out the number that’s up next. I’m sure the service is good, and the prices low, but the people working at this location need a shot of expresso or an energy drink — then all would be A-​OK.