Sears Auto Center

I had tires put on my Mercedes and Eddie did a great job. My car drives great and customer service was also good. We’re happy with the allignment and tires and will be back.

Avoid at all costs. I ignored the bad reviews because it seemed that nothing that bad could happen if all I needed was an oil change and new wipers. BIG mistake. First, they told me I needed to replace a belt (cost now $ 333). OK, no problem. Except that it took two hours (they kept telling me «fifteen more minutes») and THEN, when I was about to leave, I noticed they somehow MESSED UP THE DRIVER-​SIDE DOOR!!! HOW that is possible, I have no idea. But it now closes with a «clank» and improperly (you can feel the difference). The mechanic (who at first said he could hear the issue) called his manager so we could figure out next steps, but the manager got abusive and said he couldn’t hear the problem. At this point it was almost 8:30 PM, well past the Auto Center’s closing hours on Saturday night, and pouring rain. I asked him why he thought I would be making this up (seriously? I have better things to do.) They called the Loss Claim guy from the Sears next-​door so I could file a claim. Guy showed up and called HIS manager on the phone, telling him, right there in front of me, «I don’t know how to file this claim.» He told me that his manager would call me the next day. NO CALL. And when I try to reach them, I get no answer and then the call gets lost. PLEASE, DO YOURSELF A FAVOR AND GO ANYWHERE ELSE. What was supposed to be an oil change and new wipers has left me with a busted door that I am sure will cost me a lot of money to repair. I am absolutely SHOCKED that this happened. And that I can’t reach anyone!!!
AN UPDATE: What was horrible customer service got even WORSE. The manager who was supposed to call me on Sunday never did. Numerous calls went unreturned on Monday. Finally got an assistant manager on the phone who told me he would ask the manager to call me back. He never did. I finally went to a REAL mechanic to get the door fixed because the clank was worrisome. He fixed it and told me that the windchill wipers that were supposed to have been replaced on Saturday (one of the original reasons for my visit) were OLD. SO, Sears never replaced the wipers but charged me for them!!! Again: AVOID AT ALL COSTS.

Very very bad service. Took my car to change a tire, when picking the car they had not loaded the spare tire and lost to cap for the wheel. Try calling them and they never answer and if they do you just will wait 10 min to get someone just to give you an answer.

This place deserves NEGATIVE stars! My daughter and son-​in-​law took their car for an oil change. Was told that there was a nail in his tire. Wasn’t given any options (i.e., fix it, get new tires, nothing). They were told that he needed new tires but again, no option was offered. My son-​in-​law asked if they could take the nail out of the tire and fix it, the guy said, «We don’t fix the nails if the tires are too bald.» So my son-​in-​law asked, is it safe to drive it? The guy said, «Well, you have a nail in your tire.» DUDE! THERE IS A SPECIAL PLACE IN HELL FOR YOU! DO NOT TAKE YOUR CAR TO THIS PLACE. I HOPE IT GOES OUT OF BUSINESS!
My daughter ended up taking the car to a more honest and reliable place… turns out the car didn’t need new tires. They were able to take the nail out of the tire and repair it. Again, to the guy at Sears, if you don’t like your job… please quit. You are putting innocent people in danger with your incompetence and careless attitude!

Worst auto center ever. I’ve been coming here for years because it’s across the street from my apartment. I will never go back! Got an oil change and left without realizing that all of a sudden my brake lights weren’t working and I started having problems starting my car. Everything was working fine before I left my car with Sears. I went back and tried to be patient and wait for someone to help me and look into the issue at hand. After more than 25 mins I was told by the manager «that’s not our problem» and he can take a look at my car for $ 79.99. He was rude and indifferent and provided no help in rectifying the situation at hand. I then called the complaint center and I am still waiting for the area district manager to return my call. They said he would call me within 24 – 48 hours, it’s been over 7 days and I have yet to be contacted by anyone. Worst customer service ever. I do not recommend this place at all.

This review is only for the Battery Express department.
I have visited and bought many car batteries here as I have trusted the Diehard brand for years. Not once have I had a bad experience from the service to the product.
On a recent visit, the wait time was an insult. Two vehicles waiting for service and two Sears Technicians on one car. Maybe it was a training thing but it sure was inconvenient for the customers waiting.
Once my vehicle was up on the list, it was smooth with the help of Pedro. Very knowledgeable and helpful. Answering all my questions from my vehicle to the product I was purchasing. Everything was installed well and check twice as he recommended.
I will keep coming here for my battery needs but I think there is room for improvement when it comes to a service called «Express» but the wait time is over an hour just to swap a car battery.

Can I give a negative rating? I wish I could. This is the only place where replacing a still under warranty battery will cost you almost as much as buying a new one elsewhere.

Came for an oil change. They told me it would be done within the hour. Walked around the store for a bit and then headed back to the auto center after an hour was up. They were just pulling my car into the garage to work on it. I was starving at this point so I went across the street to get some food. After another half hour they called to say they were done with the oil change but they found some work my car needs. This included the usual stuff that they try to rip you off with, including a fuel induction cleaning. They also told me my battery was weak, but I did not have time for them to replace it as they were already running late and I wanted to shop around before getting a new one and/​or make sure my warranty didn’t cover it still. I told them no thanks and that I would be by to pick up in a few minutes. When they finally checked me out and I got the keys to my car I discovered that they had let my battery die! I went to complain and they responded that they had told me I had a weak battery. Batteries don’t just go from working perfectly fine (I’ve never had any problems) to dying with no cause because they are weak. They obviously left the car on while they were doing their various scam tests. They gave me a jump but then I had to drive around to recharge the battery a bit making my hour or less oil change errand last even longer.

Worst tire experience ever. 2 flats from brand new tires within 60 days die to faulty installation. Complete incompetence.
I regret buying and having my tires installed here.

I recently purchased tires for my Jeep here and even though they were extremely busy they were very patient and gave me the attention I deserved. I returned here a couple times for oil changes and they took awhile. Not really their fault, just plan on leaving your vehicle and running errands on Miracle Mile.

I scheduled an appt. to have my tires balanced at 9:00am on a Saturday. I walked in a few minutes before 9am but I wasn’t acknowledged until 9:40am. Strike ONE!
2 hours after leaving Sears Auto I headed up I-​95 on my way to an event. My tires felt like they were «dribbling» on the road and my entire car began trembling. From experience, I know that what may cause this dribbling/​trembling is missing center rings on my rims. So I immediately called Sears Auto to ask if they put the center rings back on my rims. After 2 phone calls, and holding for 17 minutes, I was told the rings were put back on. I informed them I was going to stop at the nearest tire place to confirm if this was true. Sure enough I stop at Wheel World in Miami Gardens, they took the rims off and NOT ONE center ring was on. STRIKE TWO!
Not only that but I was told Sears Auto used the wrong weights to balance my tires. STRIKE THREE!
Whether the correct weights were used is questionable but what cant be denied is that Sears Auto failed to put my center rings back on. When I called Sears Auto to inform them of this finding the employee told me that the mechanic said he put the rings back on and that I should’ve brought the car right back. I was not going to dribble my way all the way back to Coral Gables in the rain. I made sure to get a receipt from Wheel World for my center rings and tire balance. I went back to Sears Auto that week and demanded a refund for my expenses. They only refunded me the amount for the balance. That’s fine. I lost $ 40 but they lost a potential loyal customer.
Sear Auto: YOU’RE OUT!

Every time I visit this place; which once every several years; it’s the same thing multiple employees yet you need to wait an eternity to have anyone of them help you. It’s amazing that a place located next to such an affluent city would be managed & operated in such a poor manner.

My wife called Tire Kingdom and confirmed they had the tires we wanted. But Sears is closer was competitively priced and I’m a long time customer. So Sears it was.
When I arrived, the manager informed me the price I was referring to was online online. I pointed out that the website said nothing of the sort and he apologized for the confusion. But… not really a problem, I was on my iPad. So I began to order my tires while he setup the visit. Unfortunately, because he reserved the tires, the online system was now indicating they were no longer available. A silly, solvable mix-​up. So… the manager called over Jerry Solis, supervisor.
Jerry never bothered to listen to my issue. Though standing *next* to me, he didn’t talk or look at me. He didn’t allow his *own* employee to explain the issue. He could not have understood the issue because he didn’t allow anyone to explain it. Instead, he cut off all conversation once he heard ‘online price.’ At that point, he told his long time employee (who I’ve dealt previously and like) «We don’t match online Sears prices in store…» And walked away. What a j***.
Had Mr. Solis simply listened to his *own* staff, or inquired into the effort a *his* manager had put in, I might have some understanding. But he didn’t. He wasted my time. He wasted his staff’s time. And because he ignored both customer and staff, he never bothered to try and solve the problem to the benefit of customer and Sears alike. He never bothered to apologize for the confusing website. He simply cut off conversation with a frequent customer in the most customer unfriendly way possible.
A week later and I still have a bad taste in my mouth.
I won’t be back while Jerry Solis is ‘supervising’ this store.
I will certainly be escalating this to district.

Horrible customer service; inattentive staff neglected to inform that the car was ready for pickup and were not knowledgeable on their product. Won’t be returning to this location, save yourself the hassle.

I have had an electrical or battery issue with a classic car I have. I went twice to Sears on a Sunday, and got excellent help and service trying to figure out what was wrong and having them recharge the battery. No pressure for a sale or upsale.
Just old fashioned good customer service. A reason I go to Sears when they arent necessarily the cheapest option

At tire center I got a good deal for my 4 tire install the service advisor wanted me to wait for a free alignment but I was in a bit of a hurry. Said to return tomorrow and he will take care of it will add more tomorrow.

I’m not sure what planet the other reviewers of this Sears Auto live on, but not the planet Earth, that’s for sure. I had a TERRIFIC experience here, and would be very happy to recommend it to others. And I will return the next time I have a car issue.
My problem was simple enough: I ran over something that punctured my tire, and I needed a new one. My first impulse was to go to my Honda dealership (Braman) – which was an enormous waste of time. I had to wait an hour and a half for an estimate, which was $ 200 for a single tire. No wiggle room. I couldn’t bring myself to do that. Then it was an hour to wait for the «porters» to retrieve my car from the garage.
I wasn’t left with a whole lot of options at 5:00 p.m. on a Saturday night. Despite the Unilocal reviews, I gave Sears a chance. And I’m so glad I did. Within 10 minutes of arriving, my car was in service. I was given three choices of tires, the most expensive of which was still $ 10 less than what Braman quoted me, including labor and tax. I went with the middle option, costing me less than $ 150 for a new Goodyear.
Luciano told me it would be about an hour and a half, so I went to Pasión del Cielo, a coffee shop less than five minutes away, to kill the time. I arrived a little early, just because,. .. and my car was sitting there, ready for me, when I arrived. The manager Erik rang me up, and he couldn’t have been more courteous or helpful.
An added plus: all of the guys I dealt with at the station spoke perfect English – which they did/​do not at Braman,. .. a big problem when you’re trying to discuss technical repairs.
So to all the naysayers out there, give Sears another chance. I definitely will!

It did take a long time here but they fixed my A/​C and did not charge me a lot. So far it’s still working.
Everything in Miami takes about twice as long as you would expect, including waiting on traffic lights, so a long wait to get your car fixed is not a big deal.
While you are waiting here you can shop at the Sears next door or see the shops on the Miracle Mile.

I’ve been using Sears Auto Center for a few years. I have tried a few other places in my area, but find myself returning to my familiar, dependable spot.
Oil changes here are $ 29.99 and usually done in 30 minutes. Also, if you visit
you can print a coupon that makes it $ 21.99. Pricing for everything here is pretty reasonable from what I have seen elsewhere. I purchased windshield wiper blades here for pretty cheap, and even though an employee briefly tried to convince me to choose a more expensive one, they backed down quickly, and the ones I purchased are working fine.
I recently purchased a couple new tires here and had them put on as well, and the price was great. The employee I worked with was really great — While the customer service here is not spectacular, they definitely get the job done and are pretty thorough. This man really took into consideration what I was looking for (something comparable to the tires I already had — inexpensive but not at the bottom in quality) and worked with me to choose the best items. The entire thing took a few hours and I was very happy with the service.
Most times my car has been worked on, the employees cover my car mats with paper shields and protect my steering wheel and chair with plastic covers. I really appreciate that, because the one time (out of many times that I’ve been here), my steering wheel was coated in black dirt/​oil!
In addition, I like the fact that because Sears is a reputable name, they don’t really want you to leave unhappy. My A/​C had some problems leaking freon after Sears had worked on it. When I returned, they immediately put down that the same issue had been worked on previously, and repaired it with no hassle and no charge.
Because of the location near Miracle Mile, you can easily walk over to browse a few stores (or walk around in the adjacent Sears store) to kill time while your car is here. I’ll keep bringing my car here as long as I live in the area.

Pros: It’s Sears, so at least it’s a garage with a brand name you know and they usually stand behind their products. Pricing is not unreasonable and hours are decent compared to many garages, so you can actually come here to get service on Sundays and later in the evenings through the week. There are plenty of stores and restaurants in the nearby area, so there are places to check out while waiting for your vehicle to be serviced.
Cons: They try and «hard sell» you on things you don’t necessarily need, including additional services and extended warantees. Also, as soon as you arrive and meet with the sales guy, you can normally expect them to try and sell you the most expensive tires or other products first, then you must ask if there are other options before they’ll give you the full list and price range of gear they have available for your vehicle. In my experience, this place can also be painfully slow. Indeed, I arrived here at 8:10 a.m. for tires and brakes, I was the only one in the shop when I arrived and I still didn’t make it out the door for another 2 hours.