Benchmark Property Management

I called because I saw one of their properties on Zillow. At the time I was contemplating a move to their location for my job, but did not have a definite date or approval from my employer. In talking to the property manager we decided that property would not suite me or my family. While I was on the phone he had me look at their website, and I chose a different house. They went out of their way to show me the property while I was in town as it would have been a 4 hour drive to return. The house was still available when I was approved for a transfer. The application/​approval process only took 2 days. They walked me through the process, and assisted me as best they could through each step. Securing a house in a good neighborhood certainly made this move of 272 miles less stressful. Every time I have called or emailed they have answered my questions. I have never had to wait more than 24 hours for a response, which is more than reasonable. I can be a bit of a pest with my concerns or questions that pop into my brain. They have been very accommodating, kind and professional. I don’t know if I can name their names on here, but they know who they are.

Unlike all the other reviews I had read, I have to disagree because this management company was quick in my acceptance and responded to emails quick once I was accepted.
Yes they require ALOT of paperwork and yes they don’t want to be bothered with status questions but they came thru in accepting me earlier than the 3 weeks they state is needed (accepted me in 1 week) and this prevented me from having to put my furniture in storage and living at a friends house which would have cost me more $$ and aggravation. Moral of the story — if you have job, good references, great credit score, cleared criminal record AKA a good civilian — you will be accepted without further delays!!!

IMHO, they’re awful! They are masterful at playing games with unit owners so you can’t review what you’re legally entitled to, amongst a host of other issues. The property I live at has gone completely downhill under their management. My recommendation would be to steer clear of them.

Benchmark has very limited access times for records inspections so good luck if you want to review your association’s records. Two homeowners showed up together for a records inspection appointment to save time and divide the work since they lock the doors from 1 –2 pm every day. Upon arrival, Benchmark refused to allow one resident in, stating it is their policy to only allow one homeowner in at a time even though the resident with the appointment previously stated they were bringing a helper. Do they create policies like this on the fly to make life difficult for homeowners?
Benchmark is extremely unresponsive to homeowner requests for service. The property manager assigned to our association is constantly unavailable and states they are very busy with all the other properties they are assigned. That’s if you can ever get them to even return a phone call or email.

Literally just told me «I don’t have the time to go over this on the phone»… it’s 9:10am, office opens at 9am and you don’t have the time to answer a simple question about an association?
Where do you hire your employees from? THEY NEVER WANT TO DO THEIR JOB! It is extremely unfair!

Finally got the paperwork we needed just to find out it had been complete over 2 weeks ago and they never bothered to call us. Nice.

I have been on hold for 25 mins. A recording to press 5 to speak with a customer service representative keeps repeating. I have press 5 18 times already. Oh, I’m writing this review while waiting for customer service rep to come on phone. I wish you had an audio for me to record it. HORRIBLE!!!

Very unresponsive! Extremely long approval process! Beware!