First Class Auto Transport

After being jerked around by another transport company, I called Nicole at first class auto transport. Called at 3pm Monday and she had it on a truck by 6pm the same day and had it safely delivered from TX to FL in just under 48hrs. Will definitely be using her again. Thanks for timely (and well cared for) delivery!

RUDE, BAD SERVICE!
10÷8÷2013: Nicole said they could accommodate me and that she could call her drivers to see who was available and what the details would be. I told her my father had worked out a quote of $ 750 each way with another transporter, and she said that although that seemed low, she would see what she could do and get back to me.
A couple days later on that Friday, she called again to say that she could have someone pick up the car from my dad either the next day or the day afterwards, and that it would probably be $ 900 each way. She said she would text me when she knew the price for sure.
After speaking with my father, we decided to go with the other company, as obviously $ 750 was a better deal than $ 900, and after speaking that other company again, he informed me that he could actually meet me after work, which is not something First Class Transport said they could so.
I had already told Nicole earlier in the day that I was taking a red eye actually that night, but I wanted to inform her asap, so I sent her this text at the airport to try to give her as much of a courteous head’s up as possible:
«Nicole– I apologize for returning to you so late! Was waiting on a response from my father and got held late at work. My father spoke with the other company and they can meet me after work. I appreciate you trying to accommodate me, and I will certainly keep you in mind for future needs! Thanks for your help!»
— — - Since we hadn’t made an final plans or anything, I thought this was well more than sufficient correspondence, and I even offered to return to them or recommend them to others in the future.
WELL– after hours of traveling, when I finally get home, I turn my phone back on and I see that at 11:30pm to see the NASTY reply from Nicole:
Nicole: «Thanks for wasting our time»
Needless to say I was SHOCKED to get such a crazy response after I had done nothing but be considerate to her by getting back to her asap when honestly I could have not responded to her at all since we made NO official plans whatsoever.
Nicole is an immature and rude. Didn’t know calling for a quote would lead to insanity.
DO NOT WORK WITH FIRST CLASS AUTO TRANSPORT!!! UNPROFESSIONAL!!!
ALSO:
Many businesses see that they have bad reviews and then go online and write good reviews to try to compensate. Odd enough, the day after I posted this review on their Facebook page, which was their first review, a 5 star review showed up. There wasn’t even a Unilocal page for this place prior to me creating one so I could write my review. Days after I make my review, again, a 5 star review showed up.
Not to mention the 5 star Unilocal reviewer has no icon image, no Unilocal friends or any other reviews. Also they just joined Unilocal.Maybe it’s allll coincidence, but DOUBT IT. I think it is clear that the owner is trying to censor my bad review.

Honestly you wouldn’t believe what a disaster this company is. Not only were they 4 days late for delivery, but they lost track of their driver twice for over 12 hour periods so I never knew where my car was, but the part you won’t believe is that they drove it. In the rain with water streaks from fast driving and filthy like I wouldn’t notice that my detailed car arrived filthy. Stu and Nicole fed me line after line then stopped answering altogether. I can’t say enough awful things about this company.

These guys are brokers. They take your call and try to find drivers they have never met. THEY DO NOT DO THE TRANSPORTING! meanwhile holding the position they are a transportation company

Took care of all my auto transportation needs with my move to and from Las Vegas !! Would and have recommended to many friends. Thanks again!

I have moved two cars with First Class this past month and i am extremely happy with not only the customer service provided by both Kasey and Nicole, but the quick transport and responses. They kept me updated with every movement with my trucks. I will be moving all future cars with them!