Red Robin Gourmet Burgers

Food took long time to be served, service was good and the burgers we ordered were fine.

The women’s bathroom was absolutely disgusting. A truck stop bathroom is cleaner. The trash can was overflowing and paper towels were all over the floor. The toilet paper in my stall was empty, but I counted four empty rolls on the floor. The service was a bit slow, but average for this location. By far not our best experience here.

Beware! Their table iPad games charges your kids $ 1.99! How about telling parents? Informing your clients first hand helps! That’s a rip off! The manager said it’s a common thing. Well if you know it’s a common problem. How about educating your customer for a change? Educate the staff too! And That’s not it. Our food came cold! And it’s supposed to be both lettuce wrap. Waiter wanted to switch it but we never return food back in the kitchen.(we don’t want spit or anything like that so we sucked it up) how about the BBQ sauce my son requested? Never showed up on our table! The Waiter only asked if we want refill on our drinks, when we’re already done eating??? How about the sweet potato I asked if it’s fried or baked? Never got an answer! It just showed up on the table.
Honestly, we eat out alot and we give good tips and the best reviews. But this is the very first time we never left any tips. Sad! We were so excited to eat here and drove 30 mins. And this trip is just a disappointment. Never going back!

This is the second time we have been to this restaurant and it will be the last !!! Set in the bar and was told to order our app of the touch screen device which is fine if it actually works. Waited for 5 minutes for her to finally come back around mind you she had plenty of time to make her self a milkshake before finally noticing that we needed her. We did not order paid for our drink and left.

The was a hamburger sitting under the heat lamp since I got their. I ordered the regular hamburger with no mayo. The manager looked at the hamburger under the heat lamp, looked at the waiter, and then made the dumb mistake of looking at me. I then waited for 10 minutes until the brought me a nasty burger that was at least 30 minutes old, decaying under the heat lamp. Not only that, the burger had mayo on it. They offered to remake it, I declined. The kitchen manager at lunch time should be let go.

Red Robin provided fair service and was a little slow. I did order a drink but it wasn’t that great. My burger was really delicious and flavorful. I had a turkey burger instead of beef. Also I did limitless broccoli instead of fries. It was all a fair experience I would go again.

We waited for a while for someone just to approach us then they sat us in the bar area. The waitress Lonni in the bar area did not approach once we sat down but someone else eventually took our order. They said they were busy for Monday around 8:15pm but it didn’t look like it to me. The staff was laughing with each other having a good time which is fine but if you are that busy then you should attend to customers. The manager on duty was not polite and not professional. Poor service is a reflection on who is managing. Cold fries but the remaining food was good. Just need to pay attention to customers especially with so much competition in the restaurant business.

Birthday dinner! Service was great! We ordered an appetizer and it came out with remnants of other food on it… When my burger and fries came out, there was a hair in my fries… The manager and server did their best to make it better, no discount or anything comp’d for the inconvenience, but still handled the issue. We were treated great and had a good time. I just wish they would stress cleanliness a little more.

We sat in this restaurant for two hours waiting on our food. It was a weeknight (Monday) basically empty & our waiter was absolutely horrible. It was our twins bday so we went for an impromptu celebration dinner & the joke was on us & the people we invited unfortunately. Two stars because the food (6 hours later) was delicious (keeping in mind we’d just about starved).

THE WAITERS SUCK ASS… Never never ever ever ever spend your money there… always bad service

Service was quite good. Had low expectations reading previous reviews, but they were good. Food was very good. Place was busy but the food came out quickly and all fry refills were pretty quick.
Had 3 adults and one child. Server, Amber, was super friendly. We came for sons birthday. The first little bit was slow. Probably 3 to 5 minutes for server to come first time, but after that it was good.

The last few times we visited we were all together unhappy with the service provided. Food was lackluster in comparison to that of years past. This location is not well cared for, IMO, and the staff did not seem to care much about providing good service. Red Robin was the place we would visit for every family birthday and any time we were craving a burger but you will not find me here for either anymore.

My mother and I stopped by to get a bite to eat after we left a store. I had two unused gift cards for Red Robin from my former workplace. We were seated immediately. The food came out quick, fresh and hot! I love the bottomless fries. The burgers were good. The place is very clean. And the staff was very friendly. I want to come back again. Heck, I wish that there was a Red Robin near Midtown or East Memphis.

I don’t come here often, mainly because I’m attempting to stay healthy. However, I must say that when I do come to Red Robin, it’s always good. I have no complaints. I know they offer healthier options, but what the point of coming to a burger restaurant and not getting a burger. The fries are always fresh and they taste great. The prices are reasonable, the ambiance is good, and so far, the staff has always been courteous. I’ll come again.

I have been to many red robins across the country. They all seem to be about the same. The whiskey River bbq burger is always awesome in my book. Wait staff is some what mediocre. But we will defiantly be back !

My husband and I were pretty regular about going here because it was the only place to get decent service on Germantown parkway. That has changed. Our sever was clearly in a horrible mood from the second we walked in. Every question or comment was returned with a mhmm or a rolled eye. She started being nicer as the meal went on but, I believe that’s thanks to my husband who is hard to be angry around. Food’s the same but, the service is lacking. Sad to see it go the way of soo many other restaurant chains.

Below standards on customer service in the Red Robins chain.
You’d think someone bringing your entrée would know the name of each item. Apparently, my standards for servers must be too high for this place. After trying to give me a burger he misnamed and he insisted he had it right, he gave me an attitude.
My other comment is «How can you run out of high chairs?» For a family restaurant, isn’t this a staple item, considering that the restaurant wasn’t even packed? They set us up with a booster seat at first, and provided a high chair when one was finally available.
The food was good-​olé Red Robins though. The Whisky River BBQ burger is fantastic, weaving together a sweet and savory tapestry to include crispy onion straws. The fries are gigantic and come endless with a burger.

I really want to give them a higher rating because I like the food. Love the fries when they are hot and every burger I’ve had is delicious. However, the customer service is consistently horrible.
For example, last week my boyfriend, mom, daughter and I went for lunch. It was a weekday and barely anyone there. Our waiter was nice enough initially but he forgot my daughters drink and after reminding him that he forgot it three times he finally got it. We ordered our appetizer and meal. Then we waited a solid 40 minutes and our entrees came out with no appetizer. Ten minutes later he brings the appetizer out with no explanation or apology. After that we had to wait for him to come back our way for refills (20 minutes) and the check and to go boxes. We were there for almost two hours and ate about 30 minutes of that time?
It’s not just this waiter, it’s the kitchen staff and it has been occurrences like this on multiple occasions. I do recommend the food and if they could put a little pep in their step I’d say it’s a great lunch spot or casual date spot.

What can I say it’s a chain restaurant. The burgers were cooked nicely I took lots of photos they have good variety but service was a little slow our drinks were late in coming out and we got a double order for appetizers which they made a mistake on.
The Decour is clean the bathrooms were dirty I had a chicken marinated chicken with a salad.
For being so slow I thought their service should’ve been calm and on top of it however we were not being served very quickly.
I’m not knocking it because it is a chain restaurant I’m knocking it because it simply is really not just great quality food yeah you do get all the french fries you want brawl the seat potato fries you want but that’s not really good food.
I think they try to be too much to too many people and broadening yourself that much does it make you great at one thing!
Three stars is fine it was okay was not great it was fine but I would not go again and I really wasn’t into going myself to begin with it was my son’s choice.

Last Saturday was my first time eating at Red Robin. I was hungry and I had been wanting to try this place out for a while. I ordered the bacon cheeseburger and it was ok, nothing great about it. The fries were not good, I added their red robin spice and it didnt make much of a difference. My daughter had the pizza, it looked good, but also wasn’t tasty, she barely ate half of it. The only reason I’m giving it 3 stars is because I ordered the Blue Moon Can-​Crafted Cocktail and it was so good. I will be back with friends for drinks and give this place a another try.