Jacks Surfboards

Great variety of product. The manager Alec runs a great store and everyone there has always been helpful. If you’re looking for a local surf shop and are in the area, this is the place to go.

Awful! They have the WORST customer service. Super snobby! I came in with my son and bought 3 shirts and they treated me like I was going to steal something. The person in front of me got awesome service but once I came up it was horrible. I don’t want to say it but possible a little racist as well.

Amazing experience! If you go there ask for Andre, he is so knowledgable and very family friendly, he genuinely cares about you and your experience. He is a world class employee for a world class establishment, I buy all my surf boards and clothes from there. I love the store and Andre makes the experience a fantastic one!

My nephew’s board didn’t make the cross-​country trip (despite proper packing it looked like someone took a hammer to it — thanks Southwest…), so we were looking for an inexpensive board he could use for a week, and keep as a spare.
Michaela at Jack’s was super helpful, and even referred me to Frog House to check into getting a used board.
That’s customer service!

I have grown up coming to this Jack’s in particular because it is convenient, and it is so unfortunate that they have the worst customer service that I have ever experienced anywhere. I am uncomfortable to walk into this shop. They do not greet anybody that walks in, they glare & stare while I am shopping, and never ever ask if I need any help. I can not tell a worker apart from a customer because of how much talking is going on and how casual they are. The workers do not obtain any business qualities whatsoever. Today was my second time there this week, and I was so mad at the girls behavior in particular that I had to write a review, and I literally NEVER Unilocal.Hopefully this is taken into consideration!

Nicole was great in helping me find my Girlfriend a jacket, trill stuff

They follow you around, they they everyone is stealing from them.
It’s a creepy feeling to have some one standing right next to you watching…
Lost my biz

I received a nice new pair of Arnette sunglasses after the mix-​up.
Everyone I communicated with at Jack’s was helpful and made sure to reach out and resolve the issue.

The worst customer service for a store. I walk in and the two girls at the front register are playing on their phones and did not say hello or acknowledge me. Most of the employees were so into their phones or worrying about themselves or yawning. Not a friendly place to shop at all! It just adds a little something when your acknowledged when you walk into a store. (At least for me it does)
I was looking for a bathing suit and wanted to do some shopping but I wasn’t feeling the vibe there so I left. They didn’t even say thank you For coming in or acknowledge I had left. I won’t be returning.

I am a fan of Jacks clothing and accessories but that is it. The service was terrible. All of the employees or most of them at least were standing around chatting like the weren’t event at work. It felt kind of awkward shopping around, especially because I was one of the few people there. A couple of the employees were nice though. Otherwise besides that, they have a huge selection of women’s apparel and accessories. The store is set up well and there is an easy in and out private parking lot.

Jack’s has a great selection of clothing (boho/​skate/​surf) and shoes — well-​stocked in all sizes and nicely organized displays. The staff is great in the surf and skate departments! Perhaps the girls up front could learn a few things… Hence, the 4 stars. Although the checkout is more like a pencil-pusher’s drinking-​fountain gossip mill than a functional point-​of-​sale, the shop itself is great for a teenager’s or tween’s everyday clothing needs.

Lots of awesome finds in the store & location is good.
Not a huge fan of the customer service. Looks like a bunch of teenagers who appear to feel privileged. Super friendly with each other but cold shouldered with the customers. Asked a couple questions and felt super shut down by the girl at the cashier. She seemed to be bothered to be helping (I mean it’s her job ?). Most of the workers were kind of lingering in certain parts of the store. No one asked if I needed assistance as well. Anyway other than the cashiers/​customer service everything seemed okay.

The place is great to go to. They have a large variety of clothing, shoes, and surf gear. They also have a large wet suit collection. The staff will always greet you at the door. It feels like a good local surf shop.

This is my favorite location. Not as crazy as the on in HB and much more organized.

Not a fan of leaving bad reviews but I had to say something here. I’m a customer of Jack’s in HB and have never had a bad experience. However, in NB it is quite the opposite. I’ve never once been greeted when walking in or asked if I’ve needed assistance while browsing around. After more than a handful of visits, I consistently overheard personal conversations that took precedence over any sort of customer service

Just got 20% off on a skateboard for a Christmas gift! Everything in in the store in 20% off right now.

This place has the best selection of clothing around!!!

During the last couple of years I’ve made several purchases at Jacks for my son and daughter. Twice, when we’ve had to exchange items, the girls at the front registers were not very friendly. On one occasion, the girl was rather rude and short with us.
Today however, I experienced the absolute worst service I have ever received anywhere. Buyer beware… Jacks policy is no returns – even with a receipt, only store credit is given. Last week I bought sliding gloves for my son for his long-​board. My son took one look at them and told me they were not the right ones so we never even removed the gloves from their packaging. Unaware that Jacks does not offer refunds, I brought the gloves back with my receipt to get my refund. The girl at the front, Kristina, said she could only offer store credit. I said that I did not want store credit, I wanted my money refunded. She snipped that I should have been told about this policy but said she would refund my money at the other register. As I waited for the other register to open, she finally came over to complete the transaction. I told her that I wanted to speak with a manager and she replied that she was the manager! I was momentarily stunned that someone with such poor customer service skills was made a manager. There must have been a very short line for her job. I mentioned to her that this policy was going to cost them some customers. She must have been having a bad day because she then completely snapped. She pushed the receipt towards me, circled the store policy info. on the receipt, and said «if you want me to follow our policy and not return your money, I will!» I said «no you won’t!, I’d like my money back or I will report this to the highest levels possible.» She then said «if you want to talk to my boss, I’ll give you his number». Clearly she did not fear any consequences for her behavior. I will never shop at Jacks again.

Wow, awesome customer service!!! I have to give 2 thumbs up to Andrew, who was terrific and always available to help and Chad was a true professional… both stellar employees. This store is in one of my favorite centers and the store offers a tremendous selection of everything an outdoor enthusiast would love, especially surfers and tons of clothes for guys and kids. The girls section is a bit smaller. Prices good and fair, definitely not over priced. Altogether this store left me today with several bags of items, a few penny’s to spare and satisfaction that someone on my Christmas list will be very happy!

If it were up to those strapping young men who sometimes hang onto me when I’m feeling loose with my wallet, they’d give this place TEN STARS. That’s how they feel when they leave here, laden with shopping bags overflowing with board shorts, flip flops, t-​shirts, flippers, sunglasses, skate shoes… It’s Christmas for them every time we walk into this place.
There’s a couple comfy chairs in the fitting room area, where my handsome hanger-​ons strut their stuff while I mentally do the math on how much I’ll have to defer my retirement based on this visit.
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There goes the 401K.