On Que Style

This store is AMAZING! I got a Missoni maxi dress and matching Jimmy Choo pumps here, as well as a red Valentino cocktail dress, originally $ 2900 for under $ 200. These weren’t my only purchases (by any stretch of the imagination) but the highlights. The salespeople are super helpful. One of them actually found me the red dress which perfectly fits my figure — I had been looking for one just like it for years.
The next time I am in the L.A. area, I will definitely be driving straight to On Que Style!
Janea

Wow, I could spend all day here, the selection is really something else.
Alone the Hermes selection in the back room took my breath away.
In a vault really, they put on white gloves to touch the purses, prices are about the same as those for a car, yikes.
Huge selection of every designer you can imagine, much better than any consignment store I have been to.
Quality and assortment is top notch, but sadly so are the prices, really much higher than any consignment store as well.
While I value designer items and I know they last and will be with you a life time, I feel the prices are retail and passed on purchasing anything.
Tip– They have an outlet in Irvine with amazing prices and sell items that did not sell right away here or are not in immaculate condition so that I come here just to browse and dream, still a fantastic store for any couture loving woman with stellar service, worth a look.

This Place is Awful
I started going to the On Que Style Outlet about six months ago and it has great customer service and negotiable prices
I decided to try the main store at the time I was looking for a Rolex Submariner I stood around for five minutes before somebody asked if I needed help and then I get this really uptight women to help me. She showed me a slightly scratched no thrills submariner for 7000 when I made a comment that I was looking for something in the 5000 dollar range she looked at me with disgust like how dare I question there pricing
This place is way over priced and has rude customer service check out the outlet not the main store

FAKE! They Misrepresent products
Fake leather boots!!!
Came here when I had some time to kill. Picked up a pair of Marc Fisher boots for $ 75. Tag on bottom of boot states leather. The boots are not leather once I looked at the inside of boot and leather when I looked them up online. So buyer beware. Thank God I didn’t buy a bag there. Wouldn’t be surprised. They obviously are not truthful about their products. Even better I took them to crossroads the girl laughed said I can’t believe you paid that. We can give you $ 9.
Don’t shop here. All sales final. You could get stuck with a fake!

In 1973 I bought a Cartier Love Bracelet in the New York store as a wedding gift for my wife. She passed away in April and Last week I went to Que in order to sell it. The so-​called jewelry expert examined it with a loupe and told me it was a fake. I explained that I personally bought it at Cartier. He said it didn’t have a serial number so it couldn’t be real. I called Cartier and was told that the earliest love bracelets had no serial numbers but were signed by the designer. Mine is signed by the designer. Que sent me away as if I were a liar or a scam artist. Don’t trust them for an accurate evaluation of your valuables.

I agree with the people that have sold to this store and have to then have to run after your money. My worst experience was sitting with the owner in the back were he explained how they come up with their price. So the following week I came in with a Judith Leiber limited edition bag that was worth $ 4000. I did the whole system that he showed me and it was worth $ 2995. When I went in their we sat down and he said he would only give me $ 500 bc women around here don’t wear these bags and he will be lucky if he can even sell it. I argued for a bit but nothing was making him budge and I just went through a divorce so I took the money. A week later he had it posted for over $ 3000 and it was on the web so it was national not just to a local demographic and it sold in a couple of weeks. I was so upset I had gone in to speak with him and the sales associate said he would call … He never did and I refuse to bring anything here again!

LOVE this shop! Tons and tons of designer items in great shape. Easy to access location in CDM and the staff is very friendly and helpful. I will definitely be back soon to score some more awesome stuff!

I share similar concerns as other reveiwers who have had bad experiences selling to this shop.
They do not give full accounting and you have to run after them to receive your money.
It’s not right.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Very nice boutique. Items are in excellent condition. I scored a couple of blouses and a beautiful Chanel cross shoulder bag. Extremely friendly. Just bummed that I forgot my Unilocal coupon. Guess I’ll have to go back!. Didn’t give 5 stars because there is a no return policy. Most consignment places I’ve been to have a limited return policy.

Sorry to say that this place is a money hungry place. They buy your purse for a lot cheaper and sell it for more. Example my Chanel cost me $ 5,000 in perfect condition and they offer me for $ 1,200 so stupid. I rather sell my purse on eBay and get more money. They are one of the worst consignment store in Orange County. I will give them a 1 or 0.

I recently went in to just browse with a friend. I came across a mini pochette bag by Louis Vuitton. It was exactly what I was looking for and was in excellent condition. The price marked was &395, I was a little shocked being that this is a consignment boutique. The woman said she would go online and check retail prices, because I thought that was too much. She came back to me and said she couldn’t find it on line but that she would give it to me for $ 295. I told her if it’s only a small savings I would rather buy in the real Louie store, she assured me it was a great deal. I bought the bag with no true source of authenticity and trusted her word. Needless to say, I only saved $ 20! The brand new one is $ 315 right there on line. Not happy! Receipt no refunds or exchanges too! Never again will I shop there.

Beautiful store with amazing merchandise and friendly staff. A fashionistas dream closet!

I’ve been here a few times and it was ok, however this most recent trip made me feel like uncomfortable. The whole time I was there the employee followed me around, I think if it was possible she would have crawled into my purse. Anything I touched she’d immediately be next to me and say «that’s a very good price» she reminded me of the creepy butler in that Adam Sandler movie that would pop up out of nowhere. Well, it would be a good price if the shoes were cleaned, dried foot slime and dirt were still visible, almost like someone wore them into the store and left them behind on accident. Anyway back to what the review us about, I was so uncomfortable and irritated that I will never be back, horrible customer service. I don’t know is she was bored or if she thought I was going to steal something, worst feeling ever. It’s too bad I will never be back they had a good selection of Louboutins in my size and few nice handbags. I’ll be sticking to
where I can shop in peace and actually get a much better product for a lesser price.

Beautiful boutique with premium service. Kim was so helpful and pleasant. I will definitely frequent again.

I’m so excited! My husband just got me the most beautiful LV bag ever for soooo much less than retail. It’s Christmas in August!
The owner, Kirsten, was so kind and helpful. I found what I wanted online and she brought it right over. She was as excited as I was when we told her it was my first designer bag :-) I love this place :-) check out their website for sure. They update the inventory weekly.

My mother suddenly passed away last October and my sister and I were faced with a great undertaking of going through and cleaning out her closet. She had a wide array of items from Louis Vuitton handbags to BoHo clothes she got off Etsy. She had a lot (close to around 75) pairs of shoes that were all in mostly good condition and needed to be taken care of. My job was to sell them by whatever means I saw fit.
I was told by others that Ebay is not so seller-​friendly anymore so that was no longer an option. It also seemed difficult to find consignment/​used clothes stores that would buy the types of items I was trying to sell. I tried Craigslist but then got fed up when people were asking to bring down pairs of Christian Louboutin shoes I was trying to sell to $ 175 from my original price. Then I came across On Que Style. I selected them because their rates (⁶⁰⁄₄₀) was about as high as you could get anywhere and they also had an established Ebay store so I figured my items would have a better chance of being sold quicker.
I wish I had read the reviews regarding their consignment first. In total, I think I brought nearly 40 shoes into their store which they happily accepted, starting in January or February. I called after the first month and physically went into the store to pick up my check. Even though they say they will send it to you, it seems like going in is the only way to get your money in a timely manner. First, they didn’t take down my email correctly so I was not receiving notifications that my items had sold for a month. Which led me to have to call in the 15^th of each month to even verify I had sold anything. Once I started getting their automatic emails, I would reply and ask for my check to be mailed (which it says to do right on the email). I would wait several days and never receive anything. Then I would have to call into the store to which they would tell me they would call back in an hour and then not hear from them the rest of the day.
My beef with these people is that they are horrible with communicating. They take your items and then you never hear them from. You have to hound them to get your money. That is not my job to do. I have several Louis Vuitton accessories that I would rather make the drive up to Beverly Hills to sell at Fashionphile. They are prompt at sending money and don’t make you wait each month; you get a check after every item is sold.

This is my second time buying /​selling with Eddie on Que Style. The transactions have been seamless each time. Eddie is a knowledgable merchant that knows his product and their respective value. Where as other consignment vendors attempt to low ball /​overprice the transaction, Eddie was respectful and reasonable. Their merchandise is authentic and very well maintained. I highly recommend this merchant to anyone that appreciates and adores pre-​owned luxury designer items.

I decided to clean out my closet and got rid of many Chanel items I had sitting in my closet for years, some of them I even forgot I had. Living in northern CA my first instinct was to sell my items to some local consignment stores in the area, but I am glad my friend found On Que Style for me. Eddie is pleasant and easy to deal with. FaceTime came in handy with showing them the items I had to sell. Being this is the first time I have ever sold any part of my collection they made the experience easy and painless. Great people to deal deal with.
While I was there also checked out their Hermes collection, all I can say is that they have a great collection! Will definitely come back and get my first Hermes bag here.

My mom and I had a few Chanel & LV bags, wallets that we wanted to sell and was contacted by Renee. She was attentive, arranged a time for us to go in to meet with Ed.
Let me start off by saying that the prices they give you is not the greatest and you can probably sell your items for more online if you sold them one by one … BUT OnQueStyle is the place for you if you have a few items and you want to get cash ON HAND. For example, a purse that you think can resell for $ 1000+ … you will probably get 40−50−60% for it (rough estimate). They base it largely on how much it is sold on eBay. All this is understandable because they do have a business to run.
Will be back when I need to clean out my closet. Gotta get rid of the old ones to make room for the new ones ;)

Extremely rude people.
Over the phone, I was told one thing and in person, quite the other. It felt like a bait and switch.
Should’ve listened to my better instincts here and just avoided the place altogether.