Orange County Mattress

Brian sold me my Tempur-​Pedic mattress in 2012. He was very helpful then, however, when I need help in 2016 he was fantastic. He followed though with everything he promised and went up and above. I would highly recommend him as he knows his stuff and is very upstanding. I really appreciate working with someone with such a strong work ethic. Thanks Brian!

Great experience buying a mattress here. We worked with Brian who was fantastic. Very knowledgeable and personable. He helped us choose a mattress that we have been sleeping on for about a week now. It is really wonderful and we are actually thrilled with our purchase. He also helped us arrange delivery of our existing mattress/​adjustable bed up to a family member in LA. They are very appreciative of local business and they show it by offering great deals and going the extra mile in customer service! We highly recommend them!

The Service here is great! Greg helped us find the perfect mattress and everything was pretty quick, we live about 15 mins away and the delivery was same day, the guys got here so fast and set it up! I never leave reviews but this was a pretty chill experience :)

These guys were awesome. Incredibly flexible and had same day delivery. Got a twin mattress on sale for $ 800 to $ 450 and they threw in the frame for free. I’ll be using them again!

Not one to write reviews … But had to for the AWESOME service I received from Gregory at OC Mattress in CDM.Today. Top notch service down to the delivery team ! A+ !!!
No need to look further, this is the place for any mattress needs in South OC !

I bought a Aireloom Mattress from OC Mattress about a year ago. I have to say, I’ve had NOTHING BUT PROBLEMS with this Mattress ever since. My sales person, Gregory was very nice (but remember, he has to SELL mattress’ to get paid!). The first Mattress that I bought was delivered in the wrong size. (Cal King, not Reg. KIng). It got switched out right away (esp. since Greg was the one that made the mistake).
I have hurt my back while getting out of bed twice from this Mattress! It is way too hard, something I specifically and emphatically did not want! Have had to go to several different Chiropractors because of this. It has been a nightmare ever since I have bought this. I have been trying to sell this mattress, however it is very difficult to try and sell a «used» mattress and try to get the money out of it that I spent (over $ 3000.00).
Another issue I had was when the delivery men delivered this mattress they didn’t not wear the paper shoes and my carpet was damaged. You would think with Orange County Service, this would not happen. When I called to complain about this, they refused to listen and ignored my complaint.
Also, being alone at the time of the delivery, one of the delivery men was asking questions about what I like to do on the weekends! He gave me his business card (his name was Mike, said he had a painting business on the side with his brother). Very inappropriate and creepy!

My husband and I purchased a Simmons BeautyRest mattress during the Labor Day sale last year. Gregory was extremely helpful and we were able to get it delivered the same day! In less than 1 year, we had issues with the mattress and spoke to Gregory about it. He and Scott sent out a Simmons rep who agreed that there was an issue, but the manufacturer would do nothing for us! We were extremely disappointed! Scott spoke to the owner and we were able to come up with a solution that worked for all of us. Even if the manufacturer wasn’t going to make it right, Orange County Mattress did! We purchased a Tempur Pedic that was delivered today by Victor & Robert, who couldn’t have been nicer or more professional. We’re happy… and looking forward to a good nights sleep!

DO NOT BUY FROM THIS COMPANY. We bought a close to $ 9,000 Tempurpedic mattress from this company about 4 years ago. Today we could not get one side to go up with the electronic control. I am very sick and I can not lie flat. I called at 10 AM and no one was in. Then I called another of their stores, and I told them my problem. They wanted to know my sales slip number??? Wow, I don’t keep them this many years. I told them I WANT TO PAY ANYTHING for someone to come look at this. I am 74 and my husband is 78. I waited and waited, but in the meantime I worked on it myself until 11:30. Then I went our for an hour, and came back and called again. At that time they told me I had to call Tempurpedic. I called them and they said they had no one to come out! Wow! I said for any money? They said «no». Then I told them all I had done to try to fix it and he said I broke the controller box… no, I was sitting right by it! So, then we went through several more exercises… I am OLD and all of this involved lying on the floor and then standing up… Wow. Finally it worked. Now I have hired someone to come tomorrow to get the controller box off the floor so the maid does not sweep it up. DO NOT BUY FROM A COMPANY WHO DOES NOT OFFER CUSTOMER SERVICE FOR MONEY. Now that it is 5:30 PM and I called and said I was going to report this to Unilocal,they suddenly called and want to send someone over. Too little too late. DO NOT BUY FROM THIS COMPANY… and most of all, DO NOT BUY TEMPURPEDIC. They do not service to stand by their product, even if you want to pay!

Top notch service! We went in over holidays to order a mattress and received phenomenal customer service before and post purchase by Greg.
He patiently explained the details for each mattress and did not rush me into making a purchase. Unfortunately, I was unsure about the mattress box and selected the wrong size. Greg didn’t make a fuss about it and had it replaced to the proper size free of charge. All around it was an excellent experience.

Unbeatable service. First time experience; ³⁄₂₀₁₃ Rented a place in corona del mar walked out to the street saw Orange County mattress. I am completely serious. Walked in the store at 4pm new bed delivered at 6pm! Second time experience ¹¹⁄₂₀₁₃. Great. Worked with Gregory again ! Told him we had moved and wanted to buy a second mattress but needed the original we bought from him moved as well. No problem ! This is a great asset to our community and worth the drive if you live somewhere else.

Orange County Mattress truly deserves 5 stars. Brian and Gregory were incredibly knowledgeable, helpful and did not pressure us. We received a great deal on the perfect mattress. I will be recommending them to everyone.

I was so impressed with Brian Lee, bought a new mattress for my son that lives in LA. Free shipping. I will be back in a few years to buy myself a new mattress. Thank you again Brian, you’re the BEST!

My experience at OC Mattress was great. Good price, great salesman, John. But then it got even better on delivery day. The two gentlemen that drove up to deliver the beds were above and beyond my expectations. Charming, witty, quick and careful. Customer service is not dead, you all just need Matthew and Ramone to make your day! Thanks OC Mattress.

I had a really great experience. My sales person Gregory was very knowledgeable and helpful. I spent a lot of time lying on various mattresses he recommended for a side sleeper with back issues. I ended up purchasing the tempur-​pedic cloud supreme and I honestly have woken up 3 mornings in a row with zero back pain. I’m still in shock and can’t believe I am pain free. It is the most restful sleep I have had in months.
As listed in many reviews it does radiate heat so I removed my down comforter. I typically sleep cold so having a warm bed is fine with me. As suggested I’m walking on it to help break it in, but to my surprise the firmness isn’t bothering me like I thought it would. The support is so good it’s just a matter of getting used to a different feel. I had a Simmons beauty rest plush pillow top for 13 years and I’m not missing it one bit.
Delivery was same day within 3 hours by 2 super nice guys who took my old mattress away and quickly set up my new one.
Very happy and highly recommended.
Thank you Gregory!

From the beginning to the end, Gregory was extremely helpful and fun to talk to. He gave me important details to consider for choosing the right mattress for me and made me feel like was more than just a customer with money. Mattress was delivered later that day. I would buy from them again and recommend them to my friends. Thanks Greg.

Greg provided great service from the start. I went in with with an idea of what to get after some less than satisfactory shopping trips to other retailers. Greg was extremely knowledgeable about his product and I didn’t once feel like I was getting attacked by generic salesman. He answered my questions, provided details and added his advise when it was helpful. Bottom line is that he gave me the tools to make my own decision and not SELL me something. Highly recommended. Also, the delivery guys were outstanding. Extremely professional and accommodating. I had a last second scheduling issue arise and they were more than willing to work with me.

Brian Lee provided me with excellent service by finding the perfect mattress in my price range and arranging the transportation at no additional cost. Great exerience!

Met Gregory who helped me understand mattresses in just the way that I needed. I walked in not having any idea of what I wanted and was walked through the decision process in a very informative and no-​pressure manner. I settled on the Serta icomfort revolution which ended up being a hair above my original price range. Doing my due diligence, I found that Gregory had given me a fair price as promised and that was as good a deal as I would get anywhere else. Not to mention my welcomed education on mattresses. Classy place. Go see Gregory if you are near NB and looking for a fresh new pad.

brian very helpful. Love my new mattress. Lot’s of choices on the showroom floor, no pressure just helpful service and good prices. Need a mattress, see Brian

My wife and I needed a new bed set for our guest room. I stopped in casually to get a sense of the range of prices. Frankly I expected to be tackled, wrestled to the floor and intimidated nearly to the point of buying something I didn’t want. But that didn’t happen. And I ended up buying a set, at a great price (discounted), with free delivery that same afternoon.
I worked with Brian and will happily refer others to him. He was responsive and knowledgeable and went the extra mile when I called before delivery to see if another item could be added to the truck. The delivery guys (Dario and Fabian) were very professional and responsive as well.
This experience was far superior to any other dealings I have had with retail mattress stores.