Auto Aide Towing

Great Roadside experience. Unfortunately I had to use Auto Aide Towing 2 times in one day and they were amazing. Arrived before ETA and were fast on jump starting and putting on my spare. I definitely recommend them. A++ for customer service and customer satisfaction. Hopefully I do not need roadside again but if I do I know who to call.

My dad and I were stranded on the 91 East off ramp off of Lincoln Avenue after one of the front wheels exploded. We had gotten help from a random tow truck who stopped to help us. After an hour of trying, the guy gave up because my dad’s truck was too heavy and left.
My dad called a towing company he found online who wanted to charge $ 150!
I decided to look for towing companies on Unilocal and I found Auto Aide. Dad called and they said it would be $ 60 so we definitely got them. It took about 30 minutes for Melissa to get here but she was amazing! Very friendly and great service! She was fast and efficient. She drove us to JustTires where a tire was waiting for us. She was very helpful and we’re very grateful that we found this towing company.

This place is very unprofessional & typical towing place that doesn’t care about you.
Had my car towed to a dealership 15 mins away yet the driver didn’t get my car there till an hour later. When I called the dispatcher to find out what was going on he pretty much just brushed me off & said that’s just what’s going on & hung up.
DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY!!! So I called Auto Aid Towing to see if they could send someone out quicker (after getting a text with an ETA) this lady name Robin «supposedly is the manager from what she said» she got a total attitude with me and told me to call AAA to get the service from them since they couldn’t get here any earlier. She was rude, obnoxious and lacked customer service and people skills. As I was trying to explain her the reason why I needed someone out here quicker she hung up. I called back and she told me that she was not going to send someone out and if I still needed service from them she TOLD me to call back Monday and hung up again… I called back one more time and some guy put me on hold and never came back to help! Companies like this DO NOT deserve anybody’s business! To the lady name Robin. if that’s your real name. Good luck in your future. Terrible customer service skills!

I had broken down off the 91 fwy in corona and after calling several towing companies they gave me a great deal. Although the driver took a while to arrive he was professional and he hooked up my Pick up safe and secure. I was glad that this company sent me a flat bed. When arriving to my house he unloaded my truck nice and slow, treating it with care to not damage my vehicle or front yard.

Awesome! I have had them move my classic truck project 4 or 5 times now back and forth from the painter to the builder. Every driver has been great. Always willing to help. True combo of great service and great price. Very hard to find these days. Thanks

After getting some horrible customer service from another local company contracted with Triple A (partly my fault, admittedly, but it’s how you speak to someone) Auto Aide was sent out by Triple A instead. Their driver was OBSERVANT and found my address immediately when he came to change a flat at my house. Quick, friendly and good service, I would recommend them again.

I had to use this company when I was broke down recentlu… their response time was quick, Professional knowledgeable drivers, service and the prices are great… Highly recommended…

If I could give 0 stars I would. Terrible service. THEY got the address wrong and decided not to come. When we called the manager Steve yelled and hung up on me. Awful service, awful everything. You will be out of business soon if you keep up your attitude, Steve.

I guess there are good drivers and bad drivers! I definitely got one of the bad ones. They guy took forever to come for my vehicle, I had to push trash out of the way to sit comfortably in the passenger seat, the truck smelled of garbage, and the driver was talking on his cel phone or texting constantly! In addition I question the safety of the tow truck. It shook quite hard as we drove along and the brakes screeched every time he touched them. I was just not impressed at all.

I just had my car towed by Melissa and she was AMAZING!!! So friendly, so helpful, and a great person. My car wouldn’t start at Dos Lagos and she arrived within 30 minutes. My insurance company, Geico, is the one that picked this place and I’m glad they did. Thank you again, Melissa!

USAA contracts with Auto Aide Towing for roadside assistance. I had a blowout on the fwy and they showed up quick and got the job done professionally and fast. Couldn’t be more pleased. Short of having a cop there, I felt pretty safe.

Avoid at all cost! Called my insurance progressive at 5:35 pm on a Saturday. Was told they would be here by 7:10. At 7:15 I called to inquire eta and was told an additional $ 0-%5 minutes. I asked the dispatcher David why the extended delay and was instructed the driver was stuck in traffic. I asked where he was and David stated why does that matter. I told him I wanted to now as I had already been waiting Nd hour and half and even revived a follow up call at 6:40 stating they would be there in 30 minutes. He said the guy was in Anaheim in traffic. I told the guy there was no traffic on the 91. He then told me he was cancelling the call and hung up.
Maybe because it was an insurance tow and they could not gauge the customer they did not care about the call. Either way find someone else.

their driver showed up whithin 25 minutes and he was so helpfull i recommend them to anyone.

If you want a tow truck driver who is the type who doesn’t obey california driving laws and to yap on his cell phone while driving for at least 15 minutes, give them a call.

I never thought I would ever see the day when I would find a towing company where the drivers have such awesome customer service! They are really helpful, friendly, funny (good sense of humor), and have really awesome personalities. Prices are really low as well.
I’ve had some nightmare stories about other towing companies. Some wanted to charge me $ 250 to tow my car 2 miles. Some wanted $ 150 just to put air back in my tires. Tow truck drivers at other companies are usually very rude and sometimes even perverted. You won’t get anything like that at Auto Aide Towing. The prices are low and the workers are fucking awesome. Even the dispatch guy had great customer service.
I only trust this company in the IE. I won’t ever call any other towing company. This place is clean cut, honest, and square.