Babies R Us

I visit this store alot with a baby on the way. It is usually hard to find someone to assist with finding a product or if you have a question.

Whomever is the buyer for this store needs help. I went in and found a cute vest and semi cute pants… no cute top or onesie. Cute skirt, but, again, no cute tops or tights. If you’re going to offer separates, you need to be able to create an outfit from other separate pieces. People are willing to spend the money as long as you have the sense to give people the options to create something cute. I’m just not the person to purchase the $ 5.00 2 piece outfits which are a bit sad.

It’s without fail that EVERY time I go to purchase things the associates are never available when you are in need of something, and when you ask someone where an item is located they always seem to be bothered that you’re actually asking them for help. I come to this location a few times a month to pick up my nephews baby food and other necessities and really wish I didn’t have to deal with their associates poor attitudes.

I love this store. I live in Anaheim and will make the drive to this store any day! The employees are all so very friendly and helpful. I called yesterday to confirm that they had a product in stock and if they would consider price matching the product’s price on
. I spoke to Roxanne and she confirmed that they had what I was looking for in stock right away and said she would price match for me. She also informed me that if she wasn’t available to help me, Latricia would be there and would be more than happy to help me with the purchase. When I got there today, I found Latricia and told her about my conversation with Roxanne. She took care of it with no questions asked and was so friendly. In a world where good customer service is hard to come by (particularly at toys/​babies r us) it’s so refreshing to find good management followed by a helpful staff! Every employee I passed while being in this store made sure to ask if I needed any assistance. Very thankful for the great experience today!

Krissi (spr/​mgr) and Melissa (cashier) together both very helpful provided a friendly hassle free service with my sister due in a 2 weeks picking up last minute baby stuff. We took up some time at the register but definitely left happy. Thank you for your patience.

Came here to get a baby shower gift. Really clean and organized store with helpful staff! When you first walk in there is a machine where you can look up registries and there are associates right there to answer ans questions you might have. They had a ton of sales going on, but make sure you grab the coupons from the customer service desk if you are making a big purchase like stroller, car seat, or nursery furniture. They usually have like 20% off coupons for those things. Other than that typical store. I’ll be back for the next baby shower gift…

Went to update registry. Had to wait at least 30 minutes to get assistance. It seems like all of these stores are lacking in customer service or need to hire more people! There is literally no one around! I should have just registered at Target!

Went to this store today to return a pack and play for our granddaughter. Was not impressed at first because the girl at the cashier checking out did not check my daughter’s baby registry when I asked. she said it was the right one but it was not I had to return it wasn’t too thrilled about that.
When me and my husband were looking at car seats this gentleman Kevin that works at babies R us asked if we need any help with anything we took him up on it and he was absolutely wonderful he was patient very friendly and we were really impressed with Kevin you should ask for Kevin if you go to this babies R us.

I’m a first time mother. Went in to clear out my registry before my baby comes maybe a quarter of the things that were on there were actually in the store or display items I asked the for help finding the things the women didn’t seem to know where any of it was and after about 3 minutes of looking for it she said she needed to head to lunch and it seemed like id be able to figure it out but if not she could call for someone else to come over. I’m like wtf! Really ?!? I didn’t say that. but really… Then after searching for a couple hours I figured out all the big stuff is dirty display items and the 10% off will only be applied on items I leave with vs order or have to pick up at different location. what a joke !

One of the stores that makes it easy for u to find all what u have for your kids in one place !! Nice service too

For the most part this store is fine, but it takes a thousand years to get through their check out lines. I dread coming here for that reason alone. So if you plan on taking a trip here, allot some extra time for the checkout line.

On Thurs Apr 10^th, my wife & I went in to do our final shopping before our baby was born. Anyways, had an amazing experience with everybody there & their customer service. Beginning with our baby registry, our questions being answered, cashier and asst mgr Roxanne. Roxanne was amazing and totally helped us with our shopping!!! Thank you Cardenas Family

Love this store. They always have all that I need and are open relatively late. I’ve had a couple of issues. during and after my first pregnancy I had many questions about certain infant products. I did do my research before getting to the store but when your actually there, there are more options that serve various purposes and it’s overwhelming. I asked sales associates but some did not know. I would recommend that sales associates should have some knowledge on products they’re selling.
Another experience I’ve had in the past is I was looking for a «hot deal» and I stopped 2 sales associates that were walking by me for assistance. They cut my sentence off as I was speaking and told me «were on our lunch please ask another associate» and kept walking. I was completely disgusted by this and as I was walking out another associate asked if I needed help so I told him what had happened and he actually proceeded to help me with what I was looking for. He also carried it to my car. A manager also approached me and was concerned about the situation I experienced and assured me he would be re-​training.
Although I had some issues, the managerial staff were very inclined to see that I left satisfied.

Baby registry was made easy ask for Alivia shes am awesme manager and hooked us up!

Other reviews said there was poor customer service here, however I experienced nothing but the best. I was asked a couple times while browsing if I had questions or needed anything, I also watched the employees do so for other customers too.
My husband and I came here to return a bunch of stuff from our baby shower and get the things we really needed, we had no issues returning things, the customer service at the customer service desk was amazing, the guy even told us about an app to scan our non babies r us stuff to find out what store they came from to make it easier for us.
When we checked out, the cashier was equally amazing!!! I had coupons that I got from signing up for the babies r us credit card to us and the cashier even suggested we close out our baby registry so we can save an additional 10% on what we registered for.
I always thought babies r us was an expensive store, BUT I recently learned they price other stores! My plan was to get our stroller at babies r us and have them price match the amazon price, BUT with coupons… babies r us was the better deal!
Basically, My husband and I were in awe of how amazing our experience was here! As first time parents allllll this baby stuff is overwhelming.

My husband and I came here on our way home from Bass Pro, and this is probably the best Babies R Us we’ve been to (from Norcal to Socal). The store is clean and our cashier was incredibly friendly and helpful. We didn’t need any assistance in the store looking for stuff, but if you did, you might not have as good of an experience because employees are sparse here and you’d probably have a heck of a time looking for someone to help you.

This location is very close to me.
Ive been there about 4 times and so far havent had any bad experience. I am very impressed for the customer service at this store. I went to get compresses for my breasts, and after walking around for minutes and minutes, finally went to ask for help, had 2 employees helping me, one of them walked every aisle of the store while the other one was checking it online, I told them to stop looking, that they probably didnt carry it, but they insisted to help me, finally found it, they were very helpful. The cashier was very polite as well.

Service at this particular Babies R Us is awful.
It’s this empty cavernous space with not enough staffing. When you do find someone to help you locate an item, they either seem horribly rushed or disgusted at the thought of having to actually speak to someone. Don’t even bother to ask about the monitors or the strollers, you’ll either get someone who’s absolutely clueless and act as if your question is moronic, or someone who’ll lord the information over you like it’s a privilege just to be blessed by their presence.
Try calling their phone line sometime. You’ll spend 20 minutes while the phone rings and rings and rings. And when they do pick up, there’s not so much as a «Sorry for the wait.»
Just stay at home and shop online. Do your registry on Amazon or Target, it’s cheaper anyway. Or go to the Chino Hills branch, they’ll pick up the phone immediately, and actually find you in store and ask if you need help. What a concept! Or consignment stores! Itty Bitty’s Closet is just up the road and have the sweetest service. That’s FOUR options I just gave you.
Anything to avoid the Corona Babies R Us.

A good point is that they are carrying more and more organic foods. However, sometimes it’s tough to get help here. It can be tough to get in and out due to the slow pace of the checkout people. The prices can be a bit high too compared to Target next door. If they focus a little more on the in store customer service they will get higher ratings.

Overall I like the store and the employees are very helpful but they need to do something about their baby registry.
I don’t know if this is an overall problem for all Babies R Us stores, but I have had nothing but problems with my baby registry. I sent out the cards that they gave me in the store to all my guests coming to my baby shower. The list that prints is confusing and half of the items I added in the store didn’t even show up on the registry. Also, when they brought the items up to the register, they didn’t even come off my registry so I had to go online and update it myself. Trust me, with 30 guests at a baby shower this is nothing but an inconvenience to me.
Another issue I have with
is that I wrote a review on a product that I found to be dangerous and they didn’t even post it for other parents to see. I think that seems a little shady for them to just ignore the problem and continue to sell the product.