FedEx Office Print & Ship Center

terrible customer service!!! i was polite and asked for help and the employee responded «what» thats all he said!!!’ «what» seriously though… who gets away with treating customers like that? fuck yall

Gary of McKinley FedEx in Corona gets 5 stars for customer service! Initially went to the FedEx on Magnolia in Riverside and spoke with a girl who misinformed me regarding signed releases. After getting the right information but never apologizing for her misinformation, she then tells me their printer isn’t working anyway. This cost me 3 hours of delay on a presentation to be made by 11:00 a.m. She forwarded job to McKinley FedEx, and Gary was able to do the job quickly even though he said he was the lone staff there at the time. I drove quickly to pick up the job and made the deadline within a few minutes of its presentation. Yay and 5 stars for Gary. Zero stars for girl at Magnolia FedEx.

They will not ship your package unless it’s in a pristine heavy duty box. So you have to purchase an extremely overpriced box from them! To top it off I can’t seem to ever get out of there in under 20 minutes.

Was sent here by fed ex to mail a package. Robert was rude and didn’t know what he was doing. He looked like he was put out to help anyone and gave attitude. I will never use this center again.

If you get past the location and parking… This is an actual full service fedEx center where you can easily print all your little documents and photos and urgent reports before heading out to work, school or whatever.
I was running late and forgot to print an essay for my college course and decided to drop by and print something out. Despite the worker messing up the original print she redeemed herself by printing it on higher quality paper and did it at no charge. Shout out to her for the best costumer service. I wasn’t even mad at her messing up my original sheet but she did let me know and had a great attitude about it. She also helped me inquire about future projects I had in mind.
This location is pretty clean in general always stocked with different stationary items and I plan on coming back here.
My only concern is parking and having their employees check up on the customers for misusing materials.

Gary is great! Staff tonight lacked a sense of urgency and service. Very easy to at least greet a customer.

I forgot to get her name but there was a Hispanic female juggling about 5 customers at once around 6pm. She is definitely talented and keeps her game face on in the heat of stress. Give that girl a raise. I am calling corporate for her.

The workers here are so rude. I had to make a simple print with pictures back to back and they were over charging on everything. Thanks for the horrible service. I do not recommend this location.

For some reason, this place has always left me with a bad feeling all the random times throughout the years that I came here. I can say that the employees have always had a strange way of ignoring customers as they fiddle with papers and glance at you as if you’re disturbing them.
Today took the cake for me. I had a box with a label all taped up and ready to go and employee Jay said he couldn’t accept it like that and it would have to be in an envelope so there is no «rattle» and shook my box. The only thing making noise was a paper booklet and yet since I was in a hurry and had been procrastinating shipping this box, I believed him. He said he would have to repackage it which would cost $ 5. I hesitated to which he responded with another idea to buy one of their bubble envelopes for $ 2.19. I agreed and finished the transaction but later it occurred to me that I had been lied to and taken advantage of.
The more I thought about it, my box was small but just fine: sturdy and reinforced with packing tape and since when did any courier not ship a box that had stuff inside that made noise???
I made a mental note to check their Unilocal reviews and low and behold, this is a commonly deceptive practice and I’m really upset that such a large and well known company would treat it’s customers this way.
I will NEVER visit this location again and will discourage everyone I know from going there as well. I had to use FedEx to return a product using the prepaid label provided but in the future, I’ll just use a drop box which I deem less risky than Jay at FedEx-​Kinkos. DO NOT give this place your business as they will take advantage of you.

They used to be terrible– now they have new people there and their service has been excellent for at least a year! I was curious about Unilocal ratings– i agree w past ratings– but new management and staff have really brought it up to excellent! I use them a lot now!

I’ll give 0 star if i can… this place is becoming more and more terrible when the new assistant manager came there… i used to drop my pre-​paid fedex pacakges to them without any problems before, but this dude refused to take my packages for all kind of reasons unless i bought their boxes or use their repack services… last time he told me he can’t take my box because it’s for freight only and need to be repacked to his fedex box for a charge… and dimension of my box is only 10×5×5! I am tired of his BS and start to drop my packages to other locations even though they are a little bit far away, but no one gave me a hard time to accept them.

There’s this old guy who said I have to repackage my mail through him cuz it’s the wrong size or some BS reason. I don’t wanna mention names but for the sake of this review, let’s call him Gary. I’ve shipped the same box multiple times before I encountered him and he wants to charge me to repackage. No thanks.

It’s unfortunate that 0 Stars is not a possibility here… I went in to this location last night with my husband right around 8:00pm, and we were one of two people in the store at the time we entered. I tried to print 7 pages off of my E-​mail, and only 2 came out. My husband went and asked the girl at the desk (Cynthia) what was wrong with the printer. She never stepped out from behind the desk, and told him «Well, if you can’t make it work, just email it and we’ll print it here.» My husband went back to the printer, and saw that it was out of paper. He told her, and she just stood there doing nothing. Another customer walked in, and she helped them before us. All the while, I am racking up money on the computer (charges by the minute). After 5 minutes of being ignored, I went over, found the paper, and put it in myself. After the customer left, she remained behind the desk and quietly said something, which I thought was «Print the receipt when you’re done, and I’ll refund the extra time for you.» So after printing my papers, I printed the receipt at log off, and took it to the desk. She says «You printed the receipt?! You weren’t supposed to do that!» and rolled her eyes. She picked up the paper and made an absolutely horrible face, signalling her frustration. I told her I couldn’t hear her, and I thought she had said to print it. Perhaps, had she left the square foot of space she was in this ENTIRE time, I could have heard her better. She kept rolling her eyes and making the face, so I just told her to forget it, and that I would pay the whole price. She quickly handed it back without a single word of apology, and turned around to continue doing absolutely nothing. I will NOT be going back.

this place was terrible… i was ignored by the other employee, only to realize he was the assistant manager, he was gossiping with the other worker, taking care of the copy guy instead of taking care of me… just a foul experience. I ship lots because of ebay selling and i ALWAYS go to UPS. After this terrible experience i’ll never go to a FEDEX location again.

I appreciate the woman who was being professional and was willing to help me out. I was trying to print out some color pictures today for my classroom and she printed it out for me knowing that my laptop had technical difficulties. Even though she had to work with a couple of customers, she still helped me out. I would suggest they should have more associates to work there rather than just two associates dealing with a bunch of customers. Overall, thank you.

Worst customer service from Briana. We where in store before closing hours to print pictures and because printer ran out of paper Briana cancelled our printing job because printing ran too long. She still continued to help one other customer after we were denied service. Go to any other store but this one.

Horrible customer service. I wanted to give them 0 stars but apparently that’s not an option.
I was clearly next in line (by the way they had one person on a register but 3 others walking around in the back)! But instead if being called next, another woman who walked in 5 minutes after me got helped. I looked at the gentleman who called her over (I know we made eye contact) yet he ignored me.
I think he’s the manager, too, which makes things even worse bit he obviously does not set the example for his team! Thumbs down!

HORRIBLE customer service!
I came in to just drop off the box. The lady asked me what’s inside the box. She had an attitude. I said it’s a pair of shoes I am returning. I used the same packaging when I got the item. But the girl said that they cannot accept the box without filling up the inside of it because when she shook the box it made a sound.
She offered to stuff it for me for $ 3.00. I told her I will just do it and if they have paper. She said no. She will stuff it for me for $ 3. I was going to argue about it, but I just left.
With the attitude that I received from the lady and me just not wanting to deal and get into an argument, I just left.
No wonder why this location has poor rating.
I am not coming back to this location.

Jay and his coworkers sure like to pass the buck when it comes to getting the job done. He was winey and made excuses for why he couldn’t help me. On the other hand Albert, the manager, was extremely helpful and efficient. This location isn’t even open 24 hours. Certainly not my first choice, but sometimes a necessary evil…

The wifi is always slow here. Their self copier/​printing machines always have trouble reading my usbs… not sure if they are broken or something. Other FedEx machines at other FedEx Office places have no trouble reading my usbs. I always have to go directly to the person working at the time to ask them to print my items. Not that convenient. Especially if there is a bit of a line and there is only one person working…