Happy Nails & Spa

My manicurist was Sandy and she did an excellent job! I’ve never gotten gel nails done before, so I was a little hesitant. She explained everything that she was doing, and we bonded over our love of Harry Potter. It came out exactly as I expected and we definitely be coming back in 2 weeks!

Horrible place! They caused my mom to get a fungus in all her nails. And they dont even help you get the nails off when you confront them. Never go to this place!

I was extremely disappointed this evening with the overall experience from beginning to end. Upon arriving, I let the owner know what I wanted (design) and showed him a picture. He then took me over to get my nails done by a woman who’s English was extremely sub-​par, I showed her what I wanted, she said no, I said yes, and then she proceeded to do my nails. About halfway through, when payment was asked, I presented my gift certificate and the owner reeled and said no, no, no, even though it was clearly for the same chain, and it included the services at this store right on the card, but he still refused. He needs to learn that the customer is always right, he should have honored it from the start and taken it up after the fact. I paid, because they weren’t finished yet. The nail tech was crass and unpleasant the whole time, and when it came time to do my design, she refused and said she couldn’t, after I clearly indicated exactly what I wanted. To top it off, no one was kind enough to open the locked door for me when I left. Awful experience. All crass employees, and I urge locals to go anywhere but here. My normal place is Circle City Nails, I only went because I had a free certificate. Substandard and unacceptable.

I asked her not to cut my cuticles. She said she’d be careful. Two seconds later I’m bleeding and pissed off.
She said, «I only cut you a little bit!»
The thing is, I don’t like being cut at all. I walked out and will not be back.

I’ve been coming here for the past several months and I always get excellent service from Annie! I adore her! She is professional and does an amazing job on my gel mani everytime. She never rushes even when it’s busy. Ask for Annie!

I don’t know about the other reviews or their bad experiences but mine was wonderful! I had Sandy and she took care of my nails. My nails were broken and very bad cuticles. She took her time and paid attention to every detail. Fixed all the nails so they looked the same length and fixed every circle and etc. oh by the way her massage was amazing almost feel asleep! (She took her time which seemed the other girls were quick to get done, but id rather sit and get it done right and look great then have it done quick and having to come back and fix it) thanks sandy for your love of your work it shows!

Happy Nails is okay. I’ve come here multiple times just because it is one of the closest nail salons near my house. I had one bad experience here where the chick doing my pedicure cut my toe and I was really unhappy. I think what upset me the most was that she just tried to play it off like it was nothing… No big deal. It happens type of attitude. And she tried to just keep going with the pedicure like everything was peachy king when my toe kept bleeding. It got to the point where she had to address the bleeding because it kept gushing out. Not a ton or anything but enough to drip down my foot (I’m a bleeder btw when I get tattoos piercings anything like that I bleed a lot). So the amount of blood is not indication of the deepness of the cut. Anyway she had to literally stop and hold a Kleenex on my cut for it to stop and then put some alcohol on it. My toe was fine but I didn’t like the nonchalant attitude about it. When I went to pay I pointed it out to the manger/​owner and told them I wasn’t happy because she cut my toe and asked for a discounted price but they said no because that happens all the time and is part of getting a pedicure. I’m like wow I’ve gotten many pedicures and didn’t realize getting cut was part of it. So that was the one time I had a bad experience, but I’ve been here numerous times since (not by choice my mom likes this place and dragged me) and it was fine.
It seems like they have new ownership now and the owner cares about what customers report. I’m hopeful for this place because of the new guy in charge. Hopefully he can whip this place into shape!

First thing I should point out is that the lady who did my nails was very nice so was the receptionist.
However, it seems that the salon is lacking knowledge and I highly doubt the technicians continue their education when it comes to nails. I had a couple nails extended from another salon since I broke a couple natural ones and this lady had no idea what the extensions were. So I have 8 long nails now and 2 stump nails-​which was ok, whatever. I asked if they had crystals to put on my accent finger and they didn’t have them which was a bummer. But what really disappointed me was the massage or lack thereof. She just put the lotion on them put the lotion on the other hand. Ran away and got a towel to wipe it off. The massage lasted about 1 minute for both hands. There’s no pride in the work it seems. Very disappointed.
I pay 30 $ to have my entire nail full of nail art and designs where I live in Japan. AND they use better products. I paid 33 $ here for a regular gel mani… Not worth the money.
update ¹⁄₆: ive had the gel nails on for about 10 days and theyre already peeling. i havent done anything with my hands (i dont even cook!)… very disappointed.

Not too happy, they rushed me in and out. I had to go back to get my polish repainted bc it looked so bad. It’s so sad that nail salons have come to this.

I have been a long time customer, but today that changed. I had a broken nail (nails done four days ago) and went in to get repaired. It looked like there were two other clients getting their nails done too. I notice some manicurist were on a break and others putting up Christmas decorations. I was told no one could repair my nail and I would have to come back. I was disappointed with the lack of care demonstrated by the employee. I have always enjoyed my experience at the salon, but I was taken back by the abnormal lack of customer care demonstrated today.

Love love LOVE Ehryn! She is super sweet and easy to talk to. Love the design she gave me as well. I had originally picked out an accent nail color that was bright blue. When Ehryn polished my nail with that color, I ended up not liking it and she removed the color with no problem. We decided to go with the solid color and add a design! I told her whatever she had in mind would work. I love what she did and I will be back to see her!

Excellent service by Chau and Gwen. Very relaxing atmosphere on a Tuesday evening. Highly recommend.

I’m not sure why there are so many bad reviews on this place because they were so awesome! Walked in first thing on a Friday morning to get a fill and asked if my two crooked acrylics could be fixed (another place put them on crooked). I also asked to have them shortened as much as possible and they were able to give me exactly what I asked for! I had Jenny as my nail tech and she was super attentive, really paid attention to the details and the work she was doing to clean up the mess that the previous nail place had made of my full set. Definitely plan on coming back!

One of the worst and most uncomfortable experiences I’ve ever had at a nail spa. Very unfriendly, expensive, and they just want to rush you out. You pay too much money for less than minimal experience. I left in such a bad mood instead of being relaxed. No one ever smiles in that place and I think this gentleman who I am assuming is the owner or manager, he looks at the clients with such disgust. Really bad place to go to.

This place is awesome… first I must say the staff is very friendly. One of the most clean and sanitized nail shops I have ever seen. It’s relaxing, they always offer you water bottle. Prices might be a little high, but you get what you pay for.

This place gets a star and that’s that.
I go in half hour before closing twice now.
And they are so rude and try to push you away.
If you give them $ 65 bucks for a $ 45 service and kindly ask for change.
You will get a lady saying, «Oh so $ 10 for me and $ 10 for her?!

This place is okay, i went here because i had a gift card. I got a pedicure and eyebrow wax… She left wax on my eye lid area and she missed a few hairs. Also my pedicure was good up until she put polish on. I got a french tip and it looks like the tip part has taken over half my toe nail, would prefer it to be thinner… Overall it was just okay i don’t know if id go again.

I went here bc I got a gift card from my team members for my birthday. The guy who is the receptionist wasn’t that friendly. I forgot the lady who did my nails but she paid no attention to me and just chatted on and on to her other co worker.
When it came time to pay it was annoying bc it seemed like all they wanted was just the money and for me to go on and leave. I do however get it is a business, but the customer service isn’t there and I will not be going in here again.

I decided to give this place a shot even based on the awful reviews. I should’ve taken the reviews into more consideration!!!
I am typically a very easy-​to-​please customer. Seriously, look at all my past Unilocal reviews… so far, mostly all 5 stars. I usually only review when I am very pleased. However, during the past seven years of getting my nails done, I have NEVER experienced such bad customer service at a nail place. Or anywhere at all, really.
I have to agree with all the other Unilocalers and say, the workers do not seem happy. Plenty of them walked past me and when I smiled at them, they did not change the frown on their faces.
The girl turned on my water at my spa pedicure chair then left. The water was about to spill over the top until I asked the worker next to me to turn it off. When the nail worker took off my previous gel, she left little bits of it on there. Mmm, I’m paying $ 3 extra for you to get it off, you should probably do it fully.
I’m not going to go into detail, but I had a coupon and they did not honor it the way it was presented. The nail worker who did my gel nails was rude and tried adding on $ 2 to the original price she had said. She lied to the manager and said I got a special gel brand, even though I chose one from the very small regular selection they have. The manager did not allow that charge, but she would’ve tried getting away with it if I didn’t ask to speak to the manager.
Way to go, Happy Nails, you lost a customer over $ 5 that clearly should have been honored on the coupon. How about next time you treat customers nicely, and you will have more happy customers, which leads to «regulars», bigger tips, and better Unilocal reviews.
Also, this place is pricey in general. There are way too many nail places around to pay a lot of money for awful service.

I stopped going to this salon when the staff asked me to pay in cash for cheaper rates. Sorry not going to help you steal from the owner.