Home Front Pest Control

2 stars for the overly aggressive door-​to-​door salesman, Tyler. We already had a service that does the same quarterly outdoor spraying (with free intermittent spraying if requested) and, similar to the other reviewers, do not have any ant/​spider problems. There is no point in repeatedly trying to sell the same service that we are already contracted with. A better way for Tyler to handle the situation would have been politely leaving a card or more information, rather than keeping up the unwarranted pressure. Learn how to hear what the potential customer is saying – why would we pick up a duplicative service at this time? Being overly aggressive is disrespectful and in turn we will never hire Home Front in the future.

Be advised– Homefront had been taken over by Terminex!
Terminex company is famous for taking over small businesses that are doing a good job then the service takes a nosedive. I had Homefront pest control. They did a decent job at controlling the insects around my house. Since terminex took over it is been terrible! However, they are really good at collecting payments!
I called to cancel (which was actually easier than I expected) The guy in the cancellation department was very friendly, he even told me that he would waive the last months payment. I thought that was pretty classy.
Now, I’ve been getting collection calls for that payment that was supposed to be waived. So I spoke to the collections department and told them what their representative had offered me. Of course, they have no record of it.
Word to the wise, if your local pest-​control company gets taken over by terminex cancel immediately!

Do not use their service! They are not customer service oriented company! The sales rep tells you everthing you want to hear to get you to sign up 1 year service contract. I got burned for not reading the contract how much they will charge me. I am pissed off with them. They would not work with me to reach common ground. Bad company, Bad people!!! They knock on your door for solicitation is the first bad sign i should of said no. I learned my lesson. Never will I get solictied from stranger.

My technician’s name was Ross Rowley. He was very nice and informed me of everything that was going to happen before he got started with the process. Before he did the inside of the house, he made sure that my family members wouldn’t be disturbed and asked if he should knock on the doors.

What these people don’t tell you is that they can’t get rid of gophers. After a year and $ 554.00 with both home front and terminix I still have gophers. Really? Just be up front about it. Why would they con me into a quarterly contract to treat for gophers when they know it’s a“no win” deal? Oh yeah $$. Even when terminix took over I explained to them that I was no longer interested in there services but they said I was under contract for the rest of the year. Well the year is up and I still have gophers. I will never do business with these crooks again. Here’s a tip. Anytime a business requires an automatic withdrawal from your bank account. You must ask yourself «why». I may be a few dollars lighter but it’s a lesson well learned.

These guys are SUPER UNPROFESIONAL. Their «salesmen» vandalized our neighborhood when they were told «no» by drawing large black X’s on our sidewalks in grease pencil.
Very high pressure sale, very RUDE. Don’t reward this behavior with your business

Canceling my service after they come today. Home Front would have received 5 stars easy but Terminix is a joke! Incorrect appt time given and currently a no show with no call! The people answering the phones have zero customer service skills and the last person I spoke with sounded as if he was sleeping. 50 minutes ago the tech was going to be here in 15 minutes. Ridiculous!
I really miss Home Front after having them for 5 years!!!

I miss the Homefront I knew one year ago… before Terminex bought them. Service is terrible. Here I am between visits and I have a ton of ants. I tried the old Homefront e-​mail address and it doesn’t work. I am going to cancel my service. :(

Since they’ve switched to Terminix, their service has completely gone downhill. I am extremely unsatisfied. There is absolutely no way to contact them. Their phone is busy constantly, or when it does ring, it goes straight to voicemail and you can’t even leave a message… It says the voicemail has it’s reached capacity. They will not even return emails… This has been going on since April. I will be canceling our service ASAP!

SCAM ALERT!
No surprise really, any service that has to go door to door can’t be that great. Color me a sucker for giving them a try in the first place. We just bought a new house and had a bad spider problem and were literally just discussing it when the door bell rang.
The college kid canvasing the neighborhood said they exterminate spiders so I gave them a shot. They did one application and after a week or so we actually saw an INCREASE in spiders not only outside but indoors.
We called them and they claimed thats a normal part of the process. Actually one person did, but when we called back another person said they cannot kill spiders because spiders «walk on top of their granules». But suggested they come back and use a spray instead.
They came back and sprayed and I watched as they coated our Hydrangea in spray liquid. Not a week passed and all our Hydrangea suddenly died out of season. The leaves browned where the liquid was sprayed and you could actually see where the liquid landed as it ate through the plants. We were left with a dead zone of Hydrangea all around our property and… you guessed it… even more spiders!
Their paperwork indicated «satisfaction guaranteed» YET when we called to cancel, they said we owed them $ 250 cancellation fee. We refused and they went ahead and not only changed us cancellation fees, but continued to charge us quarterly installments payments!
We eventually had to handle this through our credit card company.
I have never posted on Unilocal but wanted to warn anyone out there. if you get a chance to research these guys BEFORE you sign up… RUN…RUN.quickly away as this is nothing more than a scam where they hire college kids to canvas neighborhoods and get contracts that you cannot get out of while the service they provide does nothing to solve the problem they claim to be able to solve.
Its a scam, they know it and hopefully you do too before you sign up.
NOT ONLY DON’T HIRE THEM BUT IF YOU ARE ONE OF THE MANY KIDS FROM BYU THEY HIRE TO DO THIS, DONT DO IT! You are only going to be the face of a scam company that doesn’t care about the service they provide nor you.

Been calling for a weeks to try to get a hold of them and get someone out at my home I have had spiders for a month all around my house in my kids play area this is not working very disappointed especially at $ 400 a year and your in a contract for a year.

I just wanted to say how pleased we were with today’s service today with technician Joseph Shepherd, he arrived as early as possible just as I requested. He greeted me when he arrived at my doorstep and asked me if there were any concerns I might have, what time of service I needed (spray treatment inside and outside the house) and gave me time to get my dogs situated. He took his time spraying the outside perimeter of the house as well as the inside. I was very pleased that he even offered the powdered solution, which I did not accept because I my dogs spend a lot of time inside. I was glad he offered it anyway, which only tells me that he is very knowledgeable with his work.
Because of the service by Joseph today, we would consider staying with Home Front and recommending Home Front to our friends and family.

SUMMARY: THEY PESTER THEIR CUSTOMERS
I probably would give them 2 ½ stars only because they helped us get rid of Black Widow Spiders. A company we had used for almost two years couldn’t seem to do that despite having a Black Widow as part of their business logo. Our youngest son was bitten by one and refused to use one of the bathrooms as a result.
We contacted Home Front because of the Unilocal*ratings at the time and the girl on the phone was extremely knowledgeable about why the other company was unsuccessful eradicating them from our home.
The lack of the five star rating is simply because of their customer service department’s relentless rude and passive aggressive phone etiquette when reminding us that it was time for service. The emails they send in addition to the telephone calls are not much better. First they call every number they have for us two times a day for three days with no messages. Then they leave a message on every number and repeat two days later.
This happened three times during our one year contract with them. The frustrating part of this is we told them we were relocating to the OC from the Inland Empire and would be in temporary housing until our new place was ready prior to signing on the dotted line. They seemed to forget that and then began treating us like deadbeats after a one month delay.
Having three dogs and busy schedules it is not always easy to let a person with chemicals into ones home to spray. They also instruct you stay away from the treated area for an hour or so. In the middle of a work week this requires implementing strategies to be gone from the home with the pets and occasionally with the kids.
One of their solutions to this problem was to only treat the outside of our home. The whole point of needing pest control service is to keep bugs out of the home inside and out. Treating the exterior is effective in preventing new bugs coming in but the previous tenants of our new place left us with a Silverfish problem so the inside needed to be treated. BTW– We were told they could get rid of the Silverfish but they are still here.
I will say in their defense of some of the one star Unilocal*s here, their technicians were always on time, professional and polite. The office staff could use some sensitivity training and spend a day or two at a charm school. You catch more bees with honey than vinegar.
So I end this Unilocal*the way the last girl ended our phone conversation, «I hope you have a wonderful, excellent, terrific day!.» —Sarcastically

I have used their service for almost 2 years. I’ve never had any problems scheduling my appointment or cancelling it for another day. Each time when the technician comes to our house they are very professional and nice. If there’s only one thing that I would request is for the guys to wear those little booties when they come inside the house.
Today Luis Pelaya came to our house and he did what was needed for our quarterly maintenance. I have no complaints what so ever about these guys.

Home Front has been our preferred pest control company for years now. We have been on the quarterly treatment plan which has been addressing all our pest control needs. We have had several instances when the weather fluctuated i.e. severe heat or cold brought us uninvited ants inside our home. One call to HF and they promptly dispatched their pest control specialists/​technicians out to our home & addressed the problem immediately. We have fruit trees and pets on our property and HF have diligently noted on our account to use pesticides that are not harmful & toxic to either.
Per our request, HF called us 30 mins prior to their scheduled visit today. Our technician Ben showed up at our property on-​time. Ben was very thorough with his initial inspection of all the affected areas inside & outside the home. In addition, he explained in detail his findings from the inspection, and the best course of action prior to administering the necessary treatments in & outside around our property.
I am especially impressed that the HF employees I have come across over the years, have always been prompt, polite, courteous, clean, pleasant, and proactive in inquiring of our immediate concerns at each visit so that they may tailored their treatment plan accordingly. From a customer service stand point, HF has been an excellent and reputable company which has delivered outstanding service time and time again. I highly recommend HomeFront pest control to my family and friends.

Had a rep show up to sign me up for service, he was very persuasive and I agreed to give them a try. The problem with people coming to the door is you don’t have time to do any research. When I asked him how long the company had been in business he said 20 year. Not a bad run when competing with the big guys! Once I started doing a little background search I find that Unilocal does not have a lot of good to say about them and the BBB has them in business locally since 2009
BBB file opened: 05/​20/​2013
Business started: 04/​14/​2009
Business started locally: 04/​29/​2013
Also they have another location down south that has been open a little longer, but no where near the 20 years I was told.
Business started: 04/​03/​2007
If the guy was honest about who they were and how long they had been in business I may have decided to give them a try, but I don’t like being lied to so I called the office a few minutes ago and spoke to Jennifer and cancelled the service they scheduled for Thursday. She asked why I decided to cancel and when I told her the reason she said sorry and hung up on me.
Seriously guys… not the way to run a business

This sales person is canvassing our neighborhood and harassing us. Not only does he not accept no as an answer, but he returns the next day to try again.
Turns out, he uses supposed neighbors who signed up as a reference, but they are not true. When I asked him for a business card he refused, and stated this offer is good today only.
Now I’m a sales guy, and I’m always sensitive to the salesman’s mission, but this guy needs to take some sensitivity training!

Yay homefront! Just got my monthly service visit. John and Jerry were very informative about the treament and product as well as preventative measures. Extremely nice gentlemen. Learned import facts I never knew, like the vitamine K in dog food that can cancel out the rat product and other related facts. So hide that dog or cat food :) they checked out, cleaned and re-​baited the bait boxes that needed servicing, spray treated my house inside-​out and changed new sticky pads. Had this service for a year now and I’m glad to have it. Gives me piece of mind. Thanks Guys.
R&S Constantino

Yesterday afternoon, May 10^th, 2013 my wife was harassed by a solicitor from Home Front Pest Control. Young guy with blond hair, blue polo shirt, carrying around an iPad-​like device with pictures of insects. He tried to sell some kind of pest control treatment for the house. She was busy with the kids and she told him we did not need his services.
Last night at 8pm he returned, knocking on our door, ignoring the obvious «no soliciting» sign. I answered and he gave a pest control sales pitch: he already had his truck in the street, and how we were working earlier with such and such a company (not true), and how my wife asked him to come back (not true). He was very aggressive and did not leave when asked to. I was friendly but I had to close the door in his face.
This morning a red X was painted on the pavement in front of our house. It was not chalk and hard to remove.
There’s a lot of complaints about this company already, regarding high pressure sales, soliciting and fraud:
Be careful and send the guys away quick.

Been with Homefront for over a year now. Quarterly service inside and outside the home. Have had zero problems with spiders and ants since hiring them. At any time in between quarterly treatments they will come out and spray again at no charge.
Travis was the tech who came by yesterday, good service and a phone call before arrival is great.
Customer service on the phone is good as well. Only complaint is the window of when a tech will arrive should be around 4 hours, no more.
Would recommend to anyone who needs the service.