Impact Appliance Repair

Horrible !! all about the Benjamins with this company
Our refrigerator was not getting cold, Service call to identify the problem $ 80.00
Then repair call and replacement parts $ 450.00
7 days later it was back to not being cold
was then told to do complete overhaul for $ 2800 !!!
no warranty on previous repair, all our food gone bad as well.
be aware there is no such thing as warranty their work with this company.

Had Tony W. come out to our house to look at our newly purchased Dishwasher. We believed that something was wrong with the unit itself. We were wrong. He quickly showed us the root of the problem. We needed an air gap. He was great! So friendly and kind.
Thanks Tony

Can I say that place do a bad service? So many times I tried to call them, finally I got someone picked up the phone and promised that they will call me back but I never received any call from them. I tried to call back almost everyday in different time of business hours but seem like no one sit in the office to take care phone call.

Called Friday at 4:00 and Mike got me appointment for Saturday 7 – 8. Tony arrived asked a couple of questions and got to work. Tony is AWESOME. Highly recommend IMPACT

I had never used Impact before today and I must say that Pete was extremely cordial and pleasant, and fixed the issue with my refrigerator very quickly and efficiently. The estimate was right on track and I recommend this company without reservation!
Thank you Pete and the professionals at Impact!

Tony came out to replace the bellow on our whirlpool washer yesterday evening. He did a good job on it, but I noticed the water was getting stuck in it. I called a few minutes after he left, and since it was the end of the day, I was told he would come out first thing in the morning.
Tony came back first thing this morning and took care of the water problem. He did a great job and we appreciate the fact that he came back first thing this morning.
Thanks Tony!!!

Impact Appliance was outstanding. Tony arrived at my home to repair my Jenn-​Air refrigerator. He was kind, professional and organized. He listened to my spiel about the technical service bulletin I located, concerning the problem. He was efficient and made the repair quickly. I will use them again.

Well I can’t say they do bad service because while I called many times (during business hours) and left voicemail I never got a call back… Can’t say I will ever call back.

If I could give them 10 stars I would. They really helped us out in a bind with our dishwasher that had been out for three weeks. So appreciative of them, their customer service and last minute assistance!

In short, I called Impact Appliance Repair to come out and fix my dishwasher and the guy helped me out over the phone! They could have made money from doing the service call but instead, in the interest of true customer service and saving me money, they helped me solve my own problem through a phone conversation! I’ve been looking for an honest, reliable appliance repair company for a long time and you can bet I’ll be calling them next time I need appliance work done!
Here’s the longer version: I called them because I’d been told they were a KitchenAid certified repair service which I needed due to the possibility of my dishwasher’s electronic board, which was still under warranty, being bad. I had already called KitchenAid customer support and tried the possible solution they offered but it had not been successful. So I called impact appliance repair to set up a service appointment. The guy who answered was very courteous and helpful and asked me what kind of problem I was having with the dishwasher. When I described that it started a wash cycle just fine but then shut off completely after about three minutes no matter which wash cycle I tried to use. He asked me if I had tried unplugging and re-​plugging the dishwasher cord and said that generally this problem occurred when the dishwasher was plugged in but not tightly because it would be jarred loose due to the vibrations of the wash cycle beginning. He then helped me figure out where my dishwasher was plugged in. It was not apparent because it was actually behind the dishwasher which had to be removed in order to see it. I tried his suggestion and it fixed my dishwasher! He was correct that the plug was slightly loose in it’s socket.

I had a hard time finding a company that could work on my Maytag Neptune dryer. I have used several appliance companies in the past and have alway felt ripped off. Today when I called impact I was greeted with top notch customer service and they were at my house within 2 hours of calling them. Tony showed up, took apart my dryer and said it could be fixed but because the unit was so old and there appeared to be damage to the electrical wires (fire potential next to has line) that it would not be worth the money. Wow. Honesty!!! From someone that could charge me a fortune to fix it but instead was honest. I will keep impacts number for ALL of my future appliance repair needs. I HIGHLY recommend this company.
Thank you Tony for your honesty and professionalism.

Work Completed Date:
July 01, 2014
Hire Again:
Yes
Description Of Work:
Repair Jenn-​Air Refrigerator
My Jenn-​air 48″ built in (Jenn-​air Luxury Series), Model JS48CSFXDA, was having huge swings in the freezer temperatures.
It should be 0 °F, and for 8 years it was, then it began swinging between 0 °F and up to 20 °F.
Member Comments:
Tony came out from Impact Appliance Service, to replace the «Bellows Seal» on our Maytag washer, and while He was here,
I told him about the problem with the JA fridge. He says, «It is a partial clog in the cooling system». «I will order a dryer for the system, and come clean out the system and replace the dryer.» That fixed it Yeahhhhhhh!!!
I was amazed at how fast he diagnosed the problem. I’m an Electronic Engineer and I have the service manual for the fridge, so I had been studying that manual and trying to figure out the problem. The JA fridge also has built in Diagnostics, but none of the diagnostic tests could help me determine where the problem is~~~I spent weeks trying to figure in out and Tony (Impact Service) figures it out almost immediately (SHEEESHHH). I guess that is due to all the experience he has!
The price they charged me was very fair, for having to get into the sealed system. He even showed me the «Culprit», a little copper looking «thingie”~~~~about the size of 2 pin heads put together.
Gary L Johnson
Yorba Linda, CA

The moment we plugged our Whirlpool dryer in it made a terrible sound, so we called Whirlpool and were directed to Impact. We called that day and were told that the next available time for a serviceman to come was one week later. When the tech came, he informed us that he could not work on our dryer because it was a stackable unit. He said Impact should have told us this and we could have prepared by having our dryer unstacked. This lack of communication was of course frustrating after waiting a month to get our dryer, then a week to have a tech come out, only for him to spend 1 minute telling me he can’t work on it. He told us to unstack it ASAP and then call back and they will have someone come back out ASAP to complete service on the dryer. He even said, «We’ll bump you up on the list since you already waited a week.»
I called that day to get an appointment — no answer, left a voicemail. I called again the following day, again no answer and I left a voicemail. And so on and so forth for several days in a row now. Worst customer service. I don’t think it’s asking too much that you receive a turnaround of 24 hours when you call a company for a service. We’ll be calling Whirlpool tomorrow to see if they can assign us to any other local appliance repair, as well as tell them about the horrible service we experienced. Don’t use them unless you have to!

Was referred to this place by my appliance manufacture, Jenn Air. Called about 2 – 3 times during business hours, and no one picks up so I left a VM. Few days later still no one calls back so I called again and finally Mike at the business picks up. Mike sounded like a nice guy, so I explained to him my situation, and we come to an agreement on how to move ahead.
About a week later I still didn’t hear any thing back from them, and so I called again, no one picks up so I left VM again… Again no one calls back so I called again, and Mike picks up again and we talked again and he saids he’ll call back to schedule but haven’t heard back again…
So… if you are not without any other option for appliance repair, I recommend trying somewhere else. You might get a faster response time or better yet, just someone that actually responds, and you might not have to feel like you’re begging them to come help you.

There are still reliable and honest repair companies around. Interested in providing GREAT service instead of price gorging your budgets!
I called Impact Appliance Repair this morning at 8:30am and by noon this afternoon, problem solved. My service technician was Chris. He quickly diagnosed the problem and had my Whirlpool refrigerator working to perfection! One thing I greatly appreciated was a uniformed, professional looking service technician in a company marked van. I felt completely comfortable welcoming Chris into my home as a woman.
.

What a great company! Tony, my technician, was friendly and professional, and fixed my dishwasher in less than 15 minutes. I will definitely call them again next time I need an appliance repaired. Thanks Tony!

After what was done to me by this company I am not sure I would recommend them to anyone. About 4 months ago they showed up to replace a dryer belt that broke. That was the only thing wrong with our dryer, up until the belt wore out it worked just fine.
Long story short, 4 months later the belt they replaced broke. Thinking that their must have been a defect in that belt, we called the company and the same technician came out again, who informed us that we needed a new motor, a new pulley and a new belt. He left saying that he would return, yet never did.
We called to find out what happen and after leaving several messages, we were told that they did not have the parts and that they would have to order this and that it would run us in upwards of $ 300. They also told us that it would take 24 – 48 hours to get the part and that they would contact us to schedule ASAP and to expect a revisit that Thursday or Friday. The weekend came and went, we left messages again on Monday, nothing.
We called on Tuesday and they scheduled us between 3 – 6 on Thursday. On Thursday 10 min to 5pm we got a call that they were on their way. 5pm came and went, 6pm came and went. They never showed or bothered to call.
On Friday when we called, we were told that because our home was a gated community they could not get in. (Now bear in mind that had been out twice before had all our numbers to call, and had our gate code). After being tossed around again, refused to be allowed to talk with the manger/​owner because they were not in the office after being told that they had the right to refuse service to us for being angry with them for having to chase down their service, having to re-​arrange my schedule multiple times to accommodate a technician who could not be bothered to show up, and now being told that it was our fault because they did not have the information that we lived in a gated community (which we in fact did).
Then finally being allowed to speak with the owner who kept trying to justify his technicians no show and demanding that I stay on point when he could not even be bothered to call my by my actual name after several corrections to where I finally had to spell it out, F-​A-​I-​T-​H like it is some impossible name to comprehend, we were told that we would have a technician out between 3 – 6. The tech called at 5:45 pm from the gate at the opposite end of the complex, contrary to our directions, and finally the same tech showed up at 6:05pm at our front door laying claims he was not the same guy from the other night who did not know how to use a gate code.
When they get here they gave a line about how the visit for $ 80 was a charge on top of their labor charges, and that the repair work would cost us $ 450 and not the $ 300 conveyed to us by the office if all three items had to be replaced. The part they showed us to be «broken» looked like it had been freshly torked apart and the line that was given to us was that they would now «have» to repair the entire motor to make the dyer work. Thus the reason for pre-​preping us with the“let’s order the parts just in case.”
Oh and best part, they only guarantee their work for 90 days, so the $ 150 that was charged to us for a belt replacement, was not considered a misdiagnosis of the «real» problem. Then we got the technician to admit he was the same one, from the 4 months ago, he said that if the part was defective at that time, it would have broken sooner.
I find it very suspiciously timed that the belt they replaced 120 days ago breaks 30 days after their work is «guaranteed.» I also find it hard to believe that the part that was shown to us broke against the rubber belt like it was torked off. If it had the part would have been lost in the dryer and it certainly would not have taken such a short period of time to actually find the part.
This dryer’s motor lasted me over 8 years. So I will make this very clear right now…
If this dryer breaks in 91 days — 1 year, this company goes on rip off report, Angies list, consumer report the better business bureau and every consumer agency I can think up for deliberately running a scam to defraud consumers for repair work they really do not have intents to guarantee, they just have interest to invent new business they can profit from.
Personally I feel like I was scammed and should these parts become mysteriously defective 30 days beyond their 90 day service warranty, I will in fact make sure to add that here on Unilocal with a warning for anyone looking to do business with these people run for the hills.
You DO NOT treat your customers in such a disgraceful manner, you DO NOT say you are going to have people show up when you have to take time off to meet with them. I missed three days of work to accommodate these people, and I lost an additional $ 300 by doing so.
you DO NOT do faulty work that leads to more repairs at a later date, and most importantly you DO NOT tell a person

The reviews speak for themselves! I was introduced to Impact early last year and was so impressed with how they handles my situation with a very expensive built in refrigerator I own. Tony and Mike are the Best! Being a female and a single mom I have to deal with a lot of repair’s in my home on my own and I truly appreciate the help and knowledge they came to me with. Never once did I feel like I was being taken advantage of but rather being treated extra special! A nice feeling that is a bit rare now a days! They just helped me out again over the phone for free. A nice savings of $ 430.00 I could have spent! Happy Girl!

LOVE LOVE LOVE THEM! Had a problem with my oven they were so nice on the phone! Came out that day, which is a big deal cause I have a thanksgiving dinner to cook! Tony, came out, who is amazing! And fixed it right away! Tony is the man! Price was exactly what they told me over the phone, I would tell everyone to go to IMPACT APPLIANCE SERVICE.

I am BEYOND impressed with the customer service I just got from Impact Appliance Repair in Corona! I almost NEVER write reviews about companies and the service I get because it takes a LOT for me to be impressed, but this company seriously just blew me away. Thank you Mike & Tony for going WAYYYYYY above and beyond your duties as a company and as human beings. I am so in debt with gratitude to your company for helping me and my family when we were in a horrible bind that set us back financially. You were so understanding to our personal needs with scheduling and were so honest and upfront about everything when you evaluated our refrigerator issue. It felt really good to have representatives from a company actually CARE about the stress that you’re going through and WANT to help!
ANYONE who wants a referral to an AMAZING company for appliance repair you HAVE to call these guys for honest work and caring people (which are both hard to find nowadays). Thanks again, guys.