Jos A Bank

We arrived near closing time one evening, but the store manager, who helped us himself, had no problem staying almost an hour after closing time to help us find and try on suits. He was very helpful and very knowledgeable, and we got some super deals. Their sales events are amazing. The tailoring came back on time and was impeccable. We will definitely go there first for suits again in the future.

About a month ago we received a wedding invitation in the mail to attend a coworker and good friends wedding celebration taking place in Big Bear this month. Being that it is more of formal engagement that I’m not used to dressing for, I panicked and rushed out immediately to purchase my outfit. My wife on the other hand, procrastinated. I was worried for her because being female it’s sometimes hard to pull off wearing men’s clothing all while leaving enough time to get things fitted and tailored in time.
This afternoon she asked me if I would go with her to help her shop and pick things out. Assuming we would be going to Express or New York & Company, I thought why the hell not. We pulled into the Dos Lagos shopping center and parked right in front of Jos A. Bank.
We walked in and and were immediately alittle overwhelmed with the selection. We didn’t know where to start, so I picked the first garment I liked which was a vest. My wife tried it on over her shirt and liked it. We were then greeted by a nice tall salesmen in a sharp suit, Fernando Garcia, who we later found out is the Store Manager. Upon approaching us, he asked if we needed assistance with anything. My wife already felt uncomfortable and intimidated shopping for herself within the store so she initially declined to be helped.
As she continued to look around, Fernando I think could sense that she was in a struggle to put something together so he again stepped forward and asked if she needed his assistance, which she thankfully accepted this time. Fernando whipped up a few selections of shirts, pants, with vest and ties and displayed them on the working table so she could see what options she had to work with. She made her selections and off to the fitting room she went. With a few minor tweaks to the attire, Fernando was there to help us with fit, sizes, colors, and shoes to complete the look. Fernando during the entire process was very professional and really quite fun to work with. I’m so glad he made what we initially thought to be an intimidating task not so intimidating. Thank you Fernando for all your help and making my wife feel and look AWSOME!

Went here today to pick up a few suits. Veronica was very knowledgeable and a pleasure to deal with, especially for my first time buying suits for my husband. If he needs another suit anytime soon, we will hit them up again.

Soooooooo yesterday, I arrived at this location in the gorgeous outdoor mall at Dos Lagos and was immediately greeted upon entering. The store was super clean and organized. I told the associate that I had a voucher from the Gary Sinise Foundation for a free suit (jacket and slacks) from their executive collection. The associate was very receptive and introduced me to Mr. Russell Colby. Mr. Colby was very helpful in finding the perfect suit for me!
He asked various questions about my preferences, sizes, etc. Within minutes, I was trying in different jackets and found a navy blue jacket that fit like a glove! He gave me the slacks and directed me to the dressing room. Once I had the jacket and slacks on, I came out and showed Mr. Colby. He complimented the suit, marked my jacket sleeves for alteration, and marked my slacks for hemming.
I was in and out in a mere twenty minutes in all! Granted the suit was totally free, I had to pay the $ 15 fee for the jacket sleeve alterations. The slacks alterations were a free charge. So it the door, I paid $ 16.20! Huge score!
Thank you to the Gary Sinise Foundation and Russell Colby for such a wonderful experience! Can’t wait to pick up my suit on November 20^th!

Sale or no sale, holiday or not. They NEVER have my size in something I want. Really need to carry a little more of each size in stock. I’m tired of hearing, «well, we can order it for you» or «you can order it online.» Gimme a break… I knew that.

I like this store I came in to look at some suits and Sal helped me out as soon as I walked in he was super helpful and professional. Definiteitly recommend this place some items are a bit on the pricey side but very GQ, they also have nice dress shirts and whool sweaters and a wide variety of shoes.

Last week I picked up suit from the dry cleaner only to discover that all the front buttons had been broken. I returned to the dry cleaner and was told they cannot refund the cost of the cleaning but would replace the buttons with the chance that the new buttons wouldn’t match others on the suit. How could I trust them now after just ruining my suit?
Needless to say I was deeply frustrated and upset by the sheer lack of their service quality.
I then brought my suit to the store where I had purchased it, Joseph A. Bank. I figured they may be able to help, and help they did! They replaced the front buttons, matching them perfectly, pressed the suit and placed it in a garment bag for my pickup. When I arrived to pick it up, another BIG surprise. NO CHARGE.
What do you think is going to happen from now on?
1) I am no longer patronizing Sam’s Dry Cleaning in Temecula.
2) I’ve become even more loyal than ever before to Joseph A. Bank. The level of service quality I received from Russell Colby and his associate at the Dos Lagos store was simply outstanding, in fact, it was on the level of Malcolm Baldrige and their Quality Awards.
You can bet I’ll be returning to this store when I need to purchase more suits, shirts, etc. Not only do they offer outstanding value but their pricing is very competitive. Joseph A. Bank is a first class operation all the way!