PetSmart

I was greeted kindly by a nice young man. I found my selection of choice very easily and was pleased with check out.

I just had the worst experience ever. I came in to drop off my dog at the groomers. I asked them to clean his face and bathe him, the usual. When she gave me the price she said $ 55 instead of my usual $ 40. I informed her of this and she said my dog was not a miniature schnauzer. She said, he was too big to be a mini so he was a standard. I looked at her and told her; no, he is too small for a standard. (I mean really, I purchased him from a breeder. I’ve asked our vet if he was a standard and he said, no he is just a big mini). After this she proceeded to gesture with her hands at the three different heights of the schnauzer family. While she did this she said, «no, you’re confusing a standard with a giant.» Wtf? At this point I just listened to her lecture me on the three sizes and how I didn’t know what kind of dog I’ve had for the last 2.5 years. The price change wasn’t the issue, it was the way she treated me like I was stupid. I complained to my husband and he handled the situation for me. Unfortunately she is the grooming manager here. My husband spoke to the general store manager and he returned $ 15 dollars but the lady didn’t seem to care enough to come talk to him herself or bother apologizing. I guess it was an off day for her. But none the less, I felt belittled.

RUDE RUDE RUDE! This location will never ever very my $$$$ went to take my older dog to get nails clipped while in a conversation with another customer the groomer rudely interrupted me & said we can’t & won’t help your dog today because I heard you say she has congestive heart failure. WHAT! This is not the 1^st time she has been here for a 3 min nail cut. She just kept saying no no no can’t help her. NEVER COMING BACK.

The 5 stars are for the grooming department. My dog was in a desperate need for a haircut, I was very hesitant to go here again because the past two visits were horrible. This time I was lucky enough to have Sarah groom my dog and she did an amazing job. Third time is a charm. I finally found someone who actually knows what she is doing.

If Unilocal would allow it, I would leave 0 Stars. By far the worst customer service I have experienced to date. I walked to the register after picking up an aquarium off the shelf, only to be told it had no price tag and they couldn’t figure out a price. I was told to wait a couple minutes by the manager Jessica. 15 minutes later, after Jessica helped 6 other customers in line she tells me to wait longer with a very snobby, pretentious attitude. I’m standing here trying to give Petsmart money and simply do not understand why Jessica couldn’t provide a resolution in a timely manner.
Lose the attitude, if you don’t like your job at Petsmart, quit! It’s that simple.

Very hit or miss here. Sometimes you get a very knowledgable employee and other times you get a very rude employee who knows nothing. Don’t even think about heading over to the pet hospital inside, the high school students they have running the front desk I would never leave my pets with them. Key word for management, train your staff more, sometimes they don’t even smile. I have never had a problem with the cashiers but some of the people I come across in the store when shopping are just rude. Once again not all of them but some of them.

I will not even walk in here! I had a St. Bernard puppy. She was a wonderful puppy. I have taken every animal I have ever had to this store for every product and need including the in store pet hospital Banfield, training and specialty foods.
My puppy Sophia drowned accidentally in our pool after getting under the fencing while we were at dinner. She was 3 months old. I was devastated. I always had the puppy policy on my dogs. I kept them all healthy and took them in for all their regular services. Sophia had the insurance policy. Since she passed away, we took her in to be cremated. They took care of it.
They proceeded to tell me the day after she died they would be continuing to bill me for insurance even though she was dead! Outrageous!
I still had another dog we had insurance on and had them handle the postmortem care of Sophia. The callous and horrific behavior displayed by the corporation of both Petsmart and Banfiled was disgusting. I cancelled the polices and never have walked back in their stores.
They sent me to a collection agency who calls me weekly reminding me of that horrific night that I found my baby floating in the pool.
I use a local pet store for all of our needs. They are less expensive and far more compassionate. We go to Norco Vets for all services. I got another St. Bernard who was Sophia’s sister. Petsmart is a corporation who does not care at all about what happened to my pet. They cared about my credit card. I had spent 12k in their store and Banfield over the 7 years I did business with them. They sent me to collections for $ 190.00. Stupid business practice.

My review has to come down to two distinct portions: the management, and the petcare employees. Let’s get the «bad» over with and move on from there–
Managers: The majority of the managers that I have encountered at this location don’t seem to meet my expectations for this company. The main manager is a man who has only two moods, as far as I can tell: trying waaay too hard to talk to customers or flat out ignoring them – taken so far as to intentionally avert his eye contact from my own when I needed help at the cricket station :(There is a young female manager who also has good and bad days that mirror the male manager’s, but less extreme.
I believe that I’ve met a third manager, a younger man with a moustache – and I do have to say that he is always a pleasure to interact with and get assistance from :)
Petcare Employees: Every one of the pet care associates I’ve interacted with and gotten assistance from has been so helpful and fun to talk with! I have always been able to find knowledgeable and friendly assistance from each of them.
Overall, my review is rather neutral based on the poor manager service and the stellar petcare service.

I took my maltipoo in the other day to get him shaved down due to matting on his fur. Mind you I’ve Ben getting him groomed regularly since he was a baby at the petsmart in Costa Mesa. I recently moved to corona and found this one close by. I took him in and about 5 ½ hours later I picked him up. My dog was so excited to get away from that place I didn’t realize how horrible the 90 $ hair cut was and didn’t notice all the sores he had. My dog has gotten plenty of shave downs before and never has he been cut up this bad. They are pussing and infected. My dog is my child and to think about the horrible time he had there getting cut up and probably in pain is disturbing. My poor guy, no wonder he wanted to leave so bad. Never again will I take him back there.

Went here to get some Frontline flea medicine for my dog. Petsmart’s price was $ 60.99 for the 3 month pack. I asked them if they would price match and they said yes. I showed them that both Target and Wal-​Mart have the exact same thing for $ 39.99. Then they said sorry we can’t price match that. Went to the Wal-​Mart 500 feet away in the same shopping center and bought it for $ 39.99. Pretty dumb to say you will price match and then refuse. Especially when the store that has it for way cheaper is within walking distance. Was planning on getting my dog groomed next week by them but decided I will never be back here due to ridiculous customer service.

I absolutely LOVE this PetSmart. I recently moved and have been coming here to get our dog (German Shepard, and a Japanese Chin) food. I always am greeted with a warm hello and welcome to petsmart as soon as I walk in. I love the assortment of food and products so I can try a little bit of everything. I also enjoy the sales which seem to be quite frequent!
My main reason I am writing review is for the grooming. My Japanese chin gets groomed maybe four times a year so he is a seasoned veteran of grooming. My German Shepard is short haired so it was her first time getting a bath and brush and they were so happy after the fact! I have never had my dogs look happy after a grooming! Also, seeing the groomers treat my dogs so warmly made me feel like a really happy dog mom. I love Laura and Sarah C and will definitely come back! Thank you so much for such a great experience!

So I went in on ⁹⁄₁₈ for an appointment to groom my dog. My dog was deeply matted and I understood that the groomers had to shave my dog down. As I was about to sign some paper work I had to inquire about some prices because 100 dollars to shave down my dog seemed a bit much. I asked the groomer to leave off some services in order to lower the price a bit, but as I asked the lady who was helping me, there was her coworker who was grooming another persons dog who kept answering for the person who was helping me! This groomer interrupted every question I tried to inquire about with a rude tone. Already annoyed, the original lady who was helping me printed out a new invoice which had a higher price than the original! How can one leave off services and charge a higher price!!! I felt trapped to pick their original deal of a pricey 100 $ to shave my dog. I was told that since my dog was matted that they would have to charge 7 dollars per every 15 minutes of dematting. When I asked how I could quantify how long they spent on the dematting no employee would answer me. This was when i left with my dog to find a better groomer. I had such a horrible experience here and pet smart will sadly never see me as a customer here again.

I went on Wednesday (08/​19/​2015) I dropped off two dogs, a German Shepherd (Mocha) and a Pomeranian (Cookie), both girls… Upon drop off I told them that Mocha does not like to leave her mommy (which is me) and that the pom is not mines, she’s my sisters… they checked Mocha in first, which was fine. they needed the rabies information for cookie and I said it was with Banfield and I offered to go get it, they offered to get it which was nice. They came back saying the rabies had expired, which was incorrect. Being that I stated Cookie was not my dog, the appropriate action would have been to obtain the dog’s owner’s information to obtain the rabies info from Banfield. So now I had to go over to Banfield like I first said I would and get the rabies info which was obviously under my sisters information. The groomer lacked common sense because even when putting Cookie in the computer she did ask what phone number to put since she wasn’t mines, yet didn’t think to use that info at Banfield for whatever dumb reason… Anyways, upon picking them up, all the groomers did was complain. The groomer said that Mocha’s prong collar created a long cut over the back of her neck. I don’t like assumptions. Shepherd have a lot of fur and I obviously wouldn’t have seen it without her being shaves or without Mocha messing with that area (and she hadn’t been). My dog only wears the prong collar on walks and car rides so it was obviously her regular collar that may have been rubbing against her neck, so don’t assume. They also mentioned that Cookie would not let anyone touch her butt and they inquired if that was normal for her. Again stating that Cookie is not my dog I would not know what her issues are. They also made me go to the back room at the kennels to get Cookie, which isn’t very professional. If you are scared to handle a 5 pound dog, you need a new job, period. I won’t be coming back here, I’ll be taking my furry friends to petsmart in eastvale from now on.
Additionally they claimed they trimmed my dogs nails, but they did not!!!

Never again Petsmart or its VET services. We adopted a kitten at PetSmart. He got sick, gook in the eyes within 2 days and we called PetSmart and its VET services to make an appointment. We had to wait 2 months as a new patient till October before the VET could see the kitten. The VET services at PetSmart told us that all new patients need to wait 2 months before they can be seen, even if they are sick, no matter how sick they are. That is insane and ridiculous. Seems they only are in it for the money and don’t care about pets.
We do care about pets and for that reason we adopt and take care of pets. Never again PetSmart or its VET services.

I received horrible customer service two days in a row. The first time the young man working the fish dept was complaining to his coworker how he got in trouble for not helping customers. After standing around waiting for him to help, I asked him to help me and he wasn’t happy about it. Came back the next day and was waiting for my turn in the fish dept, the girl saw me waiting but yet she helped the guy who had just walked up to the crickets and looked and me and said «I’ll be with you in a minute». Sure, I got all the time in the world, I was only standing there for 10 min with my 3yr old and 6month old!

I took my dog there for a grooming. In the past they have been ok, but recently the quality of grooming is not good at all. I’m never taking my dog back there again. This week when I brought him home, I noticed that his paws were cut on the bottom in 3 different areas. Apparently, the groomer cut him when she was grinding his nails. How can a groomer be so careless that they actually take the brown skin off his paws, and he’s not a small fragile dog. Also, they used the ferminator on him, and surprise … still shedding as usual. Time to take him to a private groomer. These franchise places are not good for pets.

This is a great Petsmart location. they have all of the different items that any dog owner needs to function. I have four dogs three of them take different types of food. I am able to get out of there with something for all of them.
Make sure you have the physical key chain for your pet perks card. It allows you to utilize the coupons immediately. and consider making a dollar donation at the very least during your check out.

Horrible experience!!! I would not give 1 star to this place (grooming salon) I had many bad experiences but i will mention just my last one, they put me on hold so they thought… I was listening to their whole conversation!!! «If you are going to bad mouth customers at least put them on hold» in the past I witnessed one staff member mistreat a doggy… :(i brought it to a managers attention and ever since they decide when to take my doggie in or not I would never take my doggie there ever!!! :(they tried to offer me free services, I said NO! Its not about that! I just simply WONT GO BACK!

Our boxer, Athena, goes here once a month and always comes out looking and smelling wonderful. We always get her bathed and Fur-​minator done to prevent shedding, as well as, her nails ground as needed. She always gets a great «report card» and seems to like it there. She was just there today and it was also nice to get the 25% off that they’re offering in August for grooming M-​Th after 5 PM, which I was unaware of until I got there.
Thanks, Derrick!

We love this PetSmart and so does our Fur-​baby!
We started bringing our little Frenchie here as soon as he had all of his shots and was in the clear health wise. He always loves roaming the isles, lovin’ on the other customers, and giving his tough guy bit to the other dogs. The store is always super clean and organized. The staff is always very friendly and loves to give our guy treats. One thing I must give a shout out for, is the Bissell Carpet Cleaner!!! We’ve had a tough time potty training our baby and our carpet suffered for it. We rented the Bissell and had little hopes of the carpet making a full recovery but to our surprise, that thing works awesome! Rock-​On Bissell! We’ll be renting it again for sure! Our guy is potty trained now but he still piddles out of spite when he’s in trouble.
The grooming salon–
We’ve brought our Frenchie here a few times now for a bath and nail clipping. They took such great care of our baby and of course they love him! Everyone loves him! They always do a very good job and we’ll continue bringing him here for all of his pampering needs.